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  • FIRST POST
    • where are we
    • By where are we 13th Nov 17, 6:39 PM
    • 162Posts
    • 50Thanks
    where are we
    Santander unable to accept new standing order
    • #1
    • 13th Nov 17, 6:39 PM
    Santander unable to accept new standing order 13th Nov 17 at 6:39 PM
    Just opened another Virgin Regular E-Saver (this time Issue8 at 2.25%) as I migrate my cash savings away from current accounts (BOSx3 paying 2%) that require Tesco DDs which finish next April. I use Santander as my hub for all this activity and everything usually goes ok, but after depositing the £250 opening balance to the Virgin Issue8 I try to set up a standing order for 13 payments beginning on 1/12/17 and all goes well until the final confirm stage and a page comes up telling me they are unable to complete my request. This has happened before and I can usually set up the standing order the next day. Has anyone else experienced this with Santander.
Page 1
    • Hattie625
    • By Hattie625 13th Nov 17, 8:09 PM
    • 617 Posts
    • 480 Thanks
    Hattie625
    • #2
    • 13th Nov 17, 8:09 PM
    • #2
    • 13th Nov 17, 8:09 PM
    I've experienced this on several occasions. It usually works the next day. I've never yet had to call Santander to set up a SO but it is frustrating when it doesn't work on the first attempt online.
    • tg99
    • By tg99 13th Nov 17, 8:33 PM
    • 524 Posts
    • 222 Thanks
    tg99
    • #3
    • 13th Nov 17, 8:33 PM
    • #3
    • 13th Nov 17, 8:33 PM
    I had exactly the same when setting up the SO from San to Virg E Reg Sav8 but changing the live date to a few days later in Nov worked for me (have had this issue a few times previously too).
    • MarkFromCornwall
    • By MarkFromCornwall 13th Nov 17, 9:07 PM
    • 722 Posts
    • 450 Thanks
    MarkFromCornwall
    • #4
    • 13th Nov 17, 9:07 PM
    • #4
    • 13th Nov 17, 9:07 PM
    Has anyone else experienced this with Santander.
    Originally posted by where are we
    Yes, I've had similar several times. As far as I know it's nothing to do with the dates or amounts of the payments, just a glitch at their end and I usually find that if I try again a few minutes later it works.
    • badger09
    • By badger09 14th Nov 17, 10:01 AM
    • 5,407 Posts
    • 4,646 Thanks
    badger09
    • #5
    • 14th Nov 17, 10:01 AM
    • #5
    • 14th Nov 17, 10:01 AM
    Yes, its happened to me a couple of times.

    When its happened in the past, I've found it works if I leave it a few days after the initial payment has cleared, before setting it up.

    I've also noticed that Santander doesn't like it if I try to set up the 1st SO on a non working day (but that doesn't apply in OP's case)
    I'm a supporter of dunstonh
    • soulsaver
    • By soulsaver 14th Nov 17, 12:26 PM
    • 1,451 Posts
    • 514 Thanks
    soulsaver
    • #6
    • 14th Nov 17, 12:26 PM
    • #6
    • 14th Nov 17, 12:26 PM
    Not experienced this, but noticed a bug in their SO system in my experience:

    I have set up a SO which I want to make 1st payment on asap basis so choose say tomorrow's date, but want the repeat at the beginning of the following months. It then has NEVER worked in the few times I've done it.

    It's not an over sight, I make a note, take a dump (screen) to be sure, and check it... and it fails & I have to make a manual transfer to achieve the different first payment date.

    The repeats work ok.
    • Londonlisa12
    • By Londonlisa12 14th Nov 17, 7:12 PM
    • 21 Posts
    • 11 Thanks
    Londonlisa12
    • #7
    • 14th Nov 17, 7:12 PM
    • #7
    • 14th Nov 17, 7:12 PM
    What are the conditions to open a virgin regular E saver please?
    • xylophone
    • By xylophone 14th Nov 17, 8:02 PM
    • 23,444 Posts
    • 13,629 Thanks
    xylophone
    • #8
    • 14th Nov 17, 8:02 PM
    • #8
    • 14th Nov 17, 8:02 PM
    What are the conditions to open a virgin regular E saver please?
    https://uk.virginmoney.com/savings/find/productpage?id=regular_e_saver_issue_8&disablenav= false&fromets2=false
    • molerat
    • By molerat 14th Nov 17, 8:53 PM
    • 17,335 Posts
    • 11,518 Thanks
    molerat
    • #9
    • 14th Nov 17, 8:53 PM
    • #9
    • 14th Nov 17, 8:53 PM
    Just set up 2 MS8s for MrsM & me and the Santander SOs set up with no problems.
    www.helpforheroes.org.uk/donations.html
    • where are we
    • By where are we 14th Nov 17, 9:14 PM
    • 162 Posts
    • 50 Thanks
    where are we
    Tried again this evening - still refusing after OTP was entered - will try tomorrow.
    Molerat - did you deposit the £250 as a new payment immediately and then set up the SO for the rest of the payments or did you make all of the payments by SO in one go?
    • YorkshireBoy
    • By YorkshireBoy 14th Nov 17, 9:36 PM
    • 29,533 Posts
    • 17,343 Thanks
    YorkshireBoy
    Tried again this evening - still refusing after OTP was entered - will try tomorrow.
    Originally posted by where are we
    I posted what I thought the reason was yesterday, but then deleted it because I wasn't sure as I'd only be quoting what Santander told me, which might not have been correct.

    Your last payment falls on a non-working day (Sat 1st December 2018). Try setting it up for the 4th (Monday this year, Tuesday next year). If it works, then amend it to the 1st.

    Just a thought, are you setting the SO up to pay an existing payee or trying to create a new payee?
    • where are we
    • By where are we 14th Nov 17, 9:37 PM
    • 162 Posts
    • 50 Thanks
    where are we
    Worked at last. This time I clicked "look up an existing payee" under the heading Payee Name and found my £250 deposit in my list of payments and clicked that and "viola" most of the fields loaded automatically and it went through. I have learned something tonight which will make things easier in future!
    • YorkshireBoy
    • By YorkshireBoy 14th Nov 17, 9:41 PM
    • 29,533 Posts
    • 17,343 Thanks
    YorkshireBoy
    Worked at last. This time I clicked "look up an existing payee" under the heading Payee Name and found my £250 deposit in my list of payments and clicked that and "viola" most of the fields loaded automatically and it went through. I have learned something tonight which will make things easier in future!
    Originally posted by where are we
    You should always adopt that method (wherever possible), as it eliminates the risk of mis-typing a sort code/account number combination.
    • xylophone
    • By xylophone 14th Nov 17, 11:15 PM
    • 23,444 Posts
    • 13,629 Thanks
    xylophone
    clicked that and "viola"
    Cue soft music?
    • eskbanker
    • By eskbanker 15th Nov 17, 12:15 AM
    • 5,805 Posts
    • 5,693 Thanks
    eskbanker
    clicked that and "viola"
    Originally posted by where are we
    Cue soft music?
    Originally posted by xylophone
    Yet another new account with strings attached....
    • RG2015
    • By RG2015 15th Nov 17, 8:07 AM
    • 493 Posts
    • 235 Thanks
    RG2015
    Worked at last. This time I clicked "look up an existing payee" under the heading Payee Name and found my £250 deposit in my list of payments and clicked that and "viola" most of the fields loaded automatically and it went through. I have learned something tonight which will make things easier in future!
    Originally posted by where are we
    Was this on the Twelfth Night?
    • where are we
    • By where are we 15th Nov 17, 1:02 PM
    • 162 Posts
    • 50 Thanks
    where are we
    Ok - its 50 years since I barely passed "O" level French - hence my silly spelling of "Voila!"! Thanks to the venerable "YorkshireBoy" - I inputted 13 payments instead of stating a final payment date and I will use "look up an existing payee" in future.
    That`s 6 different issues of Virgin Regular E Savers in 2017 (about every 2 months) at 2.25% and you can get 14 payments of £250 into each issue. If they continue in 2018 this is a viable alternative to BOS classic account at 2% with 2 Tesco DDs that finish in April assuming you haven`t got replacement DDs and you have filled up the other higher interest options.
    Last edited by where are we; 15-11-2017 at 1:04 PM.
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