Add your feedback on energy supplier SSE

Hammy5455 wrote: »

Hi , I need advice. My partner has a ppm with Scottish hydro and due the passing of her mother she decided to come and live with me for a bit, returning back to her home now and then to check mail and such. Everything in the house was switched off At the mains to save electric being used and due to a 100 amp fuse going on fire 3 months ago , for safety reasons. Ref the fire they sent out an engineer and he had to replace the fuse and the four cables that go up into the ppm . I stood and held his torch while he completed all this. 2 weeks ago we went into the house and found a card for the meter reader saying he had been but no one was home. We left agin forgetting about it. On Thursday 18th may my girlfriend decided to go home for a few days to do some of her art. On Friday morning whilst I was on my way to hers she called frantically saying engineers had tried to break into her home. She had ran down the stairs and opened the door they said they had come to read the meter. In a daze she showed them where the meter was. I arrived there 10 mins later and two of them were at the meter which is in a small cupboard in the kitchen. They said they were all done but had to change the meter due to a time and date fault that's why they took so long. I asked them why they had tried to get in the the house. And they replied, they had a warrant to read the meter. I asked to see this immediately but it was in the van with the 3rd guy. Is it well I want to see it so go get it I replied. On looking at said warrant he wouldn't let go of it but it looked fishy to me, there was no headed paper and the name of the court was written in biro plus there was no court stamp. I asked where my girlfriends copy was and why this wasn't shown at the door. I was told she had to speak to the court fo a copy and never got an answer to my second question. Now after putting in a complaint to Scottish hydro they are now accusing my girlfriend of "tampering with the meter" and that's why the date and time was wrong and want her to pay nearly £1500 in costs £168 of which is electric because and I quote no money was put on the key so we were worried and got a safety warrant to gain access!!! Is this legal and what should we do? My girlfriend is in tatters because the only people that have been near that meter are their engineers, once after the fire and once to read the meter. Please help???

bendipa wrote: »

SSE are a total clusterf****.

Two weeks ago I applied to switch from SSE to Ebico. The application seemed to proceed fine from Ebico's end. Then I get an email today from them saying SSE have declined the switch, claiming I owe them money despite having given SSE my final meter reading at the time of application.

I see SSE did not update my meter reading. When I tried today to give them my meter reading online again I then get an error saying there is something wrong with the reading. I then try to email SSE using the address I have always used before when communicating to give them my reading but the email bounces with 'unknown server address'. I then try to phone them but after 45 minutes gave up as the call still had not been answered and it was costing me money.

What does it take to communicate with these prats! Do I have to revert to snailmail?

Finally tried one last time and went back online to complete a complaints form. On the final page that seemed to work satisfactorily as I got a 'thank you for contacting us', but who knows whether anyone actually received it or if they did, even look at it, considering my submitted meter reading was ignored.

If nothing comes of this in 3 days I'll send OFGEM a letter.