First ever item not received from seller

DVD £5 bought 04/06/17, estimated delivery 08/06/17 - 09/06/17
Not received. showing as dispatched.
I just got back from 2 weeks holiday today Sunday 25/06/17
I was thinking it was not going to arrive when I went away on holiday.
Not a mega-seller, only 372 ratings. (me 70 ratings)

This has only happened to me once before, I was sent the wrong dvd by one of the mega-sellers, when I reported it up on the ebay "I did not receive my item" ebay instantly gave me a refund with no input from the mega-seller, and told me I could keep the wrong dvd for my trouble. I suspect this is set up automatically by the mega-sellers as a customer service thing. I am guessing that when I do the same with this item from an independant seller ebay will not be giving me the same message? (That time I received the wrong item, this time is the first time I got nothing)


When I click on "I did not get my item" it says if you do not get it resolved within 8 days then let us know.... it says my options are

• I want the item
• I want a refund

As this is a used item the seller should only have one, and if posted, they will not still have it to give to me. But if they made a mistake and find they have not sent it, then ok..

What do I do?
Should I use the above form and click "refund" and explain, happy to be sent the item if you still have it...
OR
Should I just use the "contact seller, ask seller a question about item"
and ask informally for a item or refund?

I am just thinking that using the form "straight off the bat" may be "not the done thing" a sort of ebay bad manners if you like.

So what should I do? and do I give pos neutral or negative feedback when I get my item or refund? I am thinking, if it is resolved quickly I will give positive feedback. But I will be fuming if the seller relists the item in the next 2 months, because I was the only bidder, they may be thinking "I am not going to sell it for that much".

Thanks