"Application" charges on moblie bill.
Archers_fan
Posts: 46 Forumite
in Mobiles
I have an iPhone 5S on a SIM only contract with Orange. I usually pay about £11.26 a month and always have minutes and data unused at the end of the month. However my last bill was £28.26!More than double. I have not used my phone abroad. On inspecting the invoice, I discovered I had been charged an extra £10 for data and that £2.083 has been taken every Sunday for "Application". Rang EE and they told me it was a third party charge for a game and they could do nothing about it. I was told that even if I deleted all the games off my phone, (I do not know which one is costing), I would still get charged. Anyone know what this application charge is and how do I stop it?
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Archers_fan wrote: »I have an iPhone 5S on a SIM only contract with Orange. I usually pay about £11.26 a month and always have minutes and data unused at the end of the month. However my last bill was £28.26!More than double. I have not used my phone abroad. On inspecting the invoice, I discovered I had been charged an extra £10 for data and that £2.083 has been taken every Sunday for "Application". Rang EE and they told me it was a third party charge for a game and they could do nothing about it. I was told that even if I deleted all the games off my phone, (I do not know which one is costing), I would still get charged. Anyone know what this application charge is and how do I stop it?
We don't know which games you have on your phone, what games do you have installed ?
Contact the developers and stop the payment would be my guess.
Whether you can reclaim any of the previous charges I don't know, its for you to try.0 -
The man from EE told me BM Games was taking the money each week. Some kind of bubble bursting game? I have definitely not downloaded one of those this year and have deleted anything like it. I have never been near any sort of gambling/ bingo game.0
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It is unlikely you've been billed randomly. Any grandkids who just borrowed it? That's the problem, unless you lock the keypad, it can be easily done.0
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It almost certainly won't be from an app installed on an iphone, all of the charges for those are done via Apple and as far as I know the Apple App Store doens't bill to phone bills, only credit/debit cards or Apple vouchers.0
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Archers_fan wrote: »The man from EE told me BM Games was taking the money each week. Some kind of bubble bursting game? I have definitely not downloaded one of those this year and have deleted anything like it. I have never been near any sort of gambling/ bingo game.
I had a quick google. It looks like "BM Games" might refer to "Bounce Mobi Games" aka "Bounce Games".
This page explains how you subscribed and how to cancel:
http://mobilechargesupport.com/faqs0
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