What's the 'protocol' on responding to PMs?

coolcait · 16 April 2014 at 12:57AM

I'm posting on this board in case there's an offical MSE line - but I'm interested in personal opinions too.

If you get a PM, how do you respond? Is there a protocol? Does that include simply ignoring them?

Or is there an expectation that you will reply - even if it's just to say "Thank you for your message" or "I am happy to discuss your concerns on the boards - even if it is just to thank you for your message?"

grumbler · 16 April 2014 at 9:25AM

There is no any 'protocol'.

venetianlagoon · 16 April 2014 at 9:57AM

I would respond or not as I saw fit. If it is a nasty pm I would report it. Is it a pm that you feel like responding to? Is there a problem with it.

coolcait · 16 April 2014 at 10:32PM

venetianlagoon wrote: »

I would respond or not as I saw fit. If it is a nasty pm I would report it. Is it a pm that you feel like responding to? Is there a problem with it.

Thanks, folks - that's helpful feedback.

It's a question which has crossed my mind a few times when I've received PMs.

If it's a nasty PM, or one which is trying to provoke a reaction, then I just ignore it. If it goes beyond that, then I'd have no qualms in reporting.

However, when it is a PM asking for advice then I don't feel right just ignoring it. My preference is to answer that kind of question on the boards - not least so that others can offer further advice and comments, and correct anything that I've got wrong.

But, if the person has chosen to PM rather than post, maybe they feel it's too sensitive for the boards... Dilemma.

Hence the question.

If there's no particular protocol, then I'm quite comfortable just making my own judgment call on PMs, as and when needed.

Thanks to you both for helping me get that clearer in my own mind.

What's the 'protocol' on responding to PMs?

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free