anyone heard/used waeplus.co.uk (wae+) at all?

[KEROUAC]

I think I've been scammed too. I ordered a microphone for my son for £60. When the order did not arrive more than 2 weeks after ordering I sent them a message. I then received a reply saying that they were awaiting stock and did I want to wait a few more working days ..blah...blah..bah.

Just need some advice. After reading about them on here I'm wondering whether to cancel the item or just go straight to my bank for a chargeback.

If I cancel it on their website will my bank say I have to wait a certain amount of days for a refund before they can do anything?

The really annoying thing about this is that my 11 year old son sold lots of his things on ebay to save up for this item and he is the one who is out of pocket at the moment.

[Claire71uk]

Both email WAE on vbali@waeplus.com and maslam@waeplus.com, request prompt reply.

Take both your order, and this email to your bank and any evidence showing WAE are not acting in accordance to your contract.

The bank should act in your favour, and extract funds from the merchant acting for WAE.

Note DSR....
If the seller has failed to comply with the requirements to provide information, Distance Selling Regulations mean that your right to cancel doesn’t end until seven working days from the day after the seller does comply.

This is up to a maximum of three months and seven working days from when you placed your order.

Although, be aware that this doesn't apply to specific date contracts for transport services and events.

You can also report the breach of contract to Trading Standards.

Most get their money back, eventually...but usually after 30-60 days.

Not really fair, that they earn interest on our money to fund a new warehouse, which probably won't carry stock.

[deepindebtor]

Ordered a Senseo coffee maker via the site, delivery date came and went, no item.

Asked for a refund, asked to wait longer, I refused.

Asked for a refund, company stopped replying.

So looks like a chargeback from me too.

How can companies like this operate in the UK, surely Trading Standards should be doing something? I will be in touch with them.

[Claire71uk]

Birmingham Trading Standards.... They are investigating my complaint.

Send your complaints to Mike.Gutowski@birmingham.gov.uk, the more they see the more reason they will have to shut them down, or prosecute and fine them

It took Trading Standards 3 months just to respond, but I believe anyone who's has been mistreated by WAE+ should be heard.

The investigation may also support any credit card or bank chargebacks, anyone may need to make.

Trading Standards direct email Mike.Gutowski@birmingham.gov.uk

Best of luck everyone.

[si71]

What a load of cobblers you are con artists of the worst kind!! you may have scammed me and thousands of others but i gonna dance on ya grave when trading standards finally take you down !!!!!.

Originally Posted by WaePlus

Our phone lines may often be busy, due to the volume of calls we receive, but we do definitely respond to all fast response form requests within a few days. Due to extended bank holidays this can sometimes be delayed, and we can only apologise for this delay.

In the above case, we had investigated the delivery and found that it had not indeed been delivered, but had been misplaced by the courier company. We regret that this had an impact on the customer, but need to stress that this is an exception to the rule, and that our orders are delivered well within the time-frame specified at checkout.

[MadMick]

They scammed me too , on an item that was never actually "in stock".
I then had the "double whammy" of having the additional cost of purchasing the item that I wanted from a reputable company, whilst WAE+ deliberately held on to my original order money for as long as possible.

FOR THOSE OF YOU WHO HAVE HAD A SIMILAR WAE+ EXPERIENCE, PLEASE GOOGLE SEARCH

Holly Brooks Shut Down WAE+ petition page (sorry I cannot post a direct link)

Also contact Trading Standards, as advised in posts above.

[ShortRound]

After a month waiting for my refund I started court action. They didn't even bother to acknowledge the court action. Got a judgment against them and they then paid the refund. I am now starting enforcement action to get back the court costs.

No company should be allowed to behave this way. I don't understand why they are still trading?

If you need an email address for their customer services try this one:

dheer@waeplus.com

Deborah Heer
Customer Service Supervisor
WAE+

[Claire71uk]

Well done, as you have a CCJ....I would request High Court Bailiffs chase the debt....

Originally Posted by ShortRound

After a month waiting for my refund I started court action. They didn't even bother to acknowledge the court action. Got a judgment against them and they then paid the refund. I am now starting enforcement action to get back the court costs.

No company should be allowed to behave this way. I don't understand why they are still trading?

If you need an email address for their customer services try this one:

dheer@waeplus.com

Deborah Heer
Customer Service Supervisor
WAE+

[Claire71uk]

Contact details for those who may require them ....

07789019 (Company reg number)
Reg Office
WAE+ LIMITED
180 NEWHALL STREET
BIRMINGHAM
ENGLAND
B3 1SJ


CRESSWELL, DARREN MR (Director 1)
27/09/2011 (Date he created the company)

2 REDHOUSE SQUARE
DUNCAN CLOSE MOULTON PARK
NORTHAMPTON
NORTHAMPTONSHIRE
UNITED KINGDOM
NN3 6WL

SLATER, BEN STEPHEN MR (Director 2 & Company secretary)
27/09/2011
APARTMENT 15 52 MASON WAY
BIRMINGHAM
UNITED KINGDOM
B15 2EE

management@waeplus.com is Justina Richards

Mevish Aslam <maslam@waeplus.com>

Vipul Bali <vbali@waeplus.com>

Hope this is helpful to those who need it

[MadMick]

New and upcoming attractions from the same people that brought you WEAREELECTRICALS and WAE+

Extaq.com
Fairly new (office and electrical --sounds familiar) online retailer (Birmingham based).
One of the Directors is also presently e-commerce manager for WAE+

and
BIG SHED EUROPE LIMITED
London based with the same two directors as WAE+ and surprise, surprise
plus that companies e-commerce lead and current director of Extaq who assumes the role of Director and Company Secretary.

Be wary of the online retailers that you choose to use.