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  • FIRST POST
    dseers335
    0 WOW
    Beware - Goldcar Car Rentals Spain
    • #1
    • 22nd Sep 10, 6:02 PM
    0 WOW
    Beware - Goldcar Car Rentals Spain 22nd Sep 10 at 6:02 PM
    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
Page 3
  • TonkaTom
    I hired a car for a holiday in Mallorca. It was with RECORD through Auto Europe.

    When we came to pick it up we were told they only had a old car in the category we had booked. If I didn't want an old car I'd have to upgrade. I declined as I like the convenience of parking a small car.

    Then I was told my excess insurance was only valid for accidents. It did not cover vandalism, did I want to pay 40 euros or should they take 400 euros from my credit card to cover any damage.

    They then charged me 70 euros for a full tank of petrol.

    The car I finally collected was an old banger. Every panel was scratched or dented, the inside was tatty and it had no radio aerial.

    The car also only had a 35 litre petrol tank so they had charged me 2 euros per litre.

    I know it's no use complaining abroad so I complained on my return. I have got the exceess I was charged for petrol back but how many people are they pulling that stunt on?

    I have yet to be compensated for being given an old banger but I am working on it.

    I would never take a car from RECORD again. They are just sharks.
  • diana fiddes
    Beware Gold Car


    I too have had a bad experience with Gold Car at Murciaairport. First their ‘all inclusive insurance’ stated at the time of quotingand booking, is actually only for third party. When you get to the desk tocollect the car, they tell you that if you do any damage to the car, there willbe no upper limit to your liability and they ask for a deposit of 5000 Euros!You are then offered their additional cover amounting to 35 Euros per day whichabsolutely wipes out the saving on them as a ‘cheaper’ operator!

    Then you are charged 85 Euros for a full tank of petrol and if,as in my case, if you are taking the car for 3 days or less, you are told thatyou get a refund on all the unused petrol. We filled the car up to overflowing onreturn and they have refunded me 74 Euros. I have complained, got a standard reply which didn’t address the issueand they are now not responding to me at all. There is nowhere you can ring.

    And finally I asked to pay in Euros but they refusedinsisting that it would be converted (by them ) to sterling and charged a lousyrate plus 2% “Exchange rate MARK UP”.

    They are complete charlatans...

  • connex2
    I rented a car through Rentalcars.com in August this year. The rental car company i end up with was GOLDCARS this is when the rip off started. I rented the car for £160 for 4 days this included some insurance. When i and my 3 companions reached PISA i was suprised to be charged for a full tank of Diesel @ 110 euros and more Insurance @ 100 euros they would not let me take the car without the insurance which i thought i had already paid to Rentalcars.com. So suddenly a cheap 4 day rental turned into a very expensive one. I returned the car after 4 days slightly dusty but ok. I handed the keys back along with a SatNav i had also rented and flew home.I emailed Rentalcars.com to complain about the extra charges but they said that was normal.
    In September there was a £20.00 charge on my company credit card referenced PISA, i inquired with Rentalcars.com what this was for and heard nothing for a month but by the time they responded another £35 had been taken. They have told me that the charges are for the Satnav being damaged and a fine that i incurred while in Italy and paperwork will be sent to me at a time in the near future.I'm still waiting.
    Please dont use GOLDCARS and RENTALCARS.COM they will rip you off
    • albislug
    • By albislug 6th Jan 13, 8:19 PM
    • 1 Posts
    • 0 Thanks
    albislug
    Goldcar ripoff, will never see my money again.
    Absolue ripp off.

    Be very careful reading the ts and cs and allow several extra hours for collecting the cr.

    Never again, nightmare.

    Poorly maintained car and extortionate fuel prices. I am amazed they are allowed to operate.
  • befranjo
    80€
    Goldcar charges 80 € for a 20 liter tank of petrol in Malaga airport.
    No wonder that they can offer cheap prices. AVOID GOLDCAR
  • befranjo
    Avoid goldcar
    They offer cheap prices but beware !!! At Malaga airport they will charge you 80 € for a 20 liter tank of petrol ( FORD KA)
  • ibrindley
    Goldcar - what a bunch of rogues!
    I booked car hire in Tenerife through carrentals.com and was given zero excess insurance. Upon picking the car up the Goldacr representative told me that theu did not provide zero excess insurance through carrentals.com and that it was a mistake and that I would need to take out their "Seguro Relax" policy at a cost of 72 Euros. Not wanting to take the risk, I complied, thinking II would sort it out on my return home. It transpires that the Seguro Relax insurance is to cover tyre damage etc. plus loss of earning if the vehicle is off the road for any length of time! LOSS OF EARNINGS???? I am on holiday!!! This, together with their ludicrous full tank of petrol rip-off at 87 Euros (for 60 euros worth of petrol). As you can imagine, upon return, neither carrentals.com or gaoldcar are in the least bit interested that they are systematically ripping people off. I have telephone and emailed Goldcar a number of times with no response whatsoever. Just to make matters even worse, I left my Sat Nav in the glovebox of the hirecar and, again, they just don't want to know. Obviously, quite happy to steal my property!!

    AVOID LIKE THE PLAGUE!!
  • thelancastrian
    I visit Spain three or four times a year, and hire a car each time. I have been using doyouspain for some years now, and I have no specific complaint about them. However, a few weeks ago I booked through doyouspain with Goldcar at Alicante airport. As usual I stood in a queue for about 30 minutes, then spoke to a male assistant. He was fluent in English and so there were no language difficulties. He explained that I needed to take out extra insurance. I replied that I didn't need it, as I already had excess insurance [taken out in the UK for 12 months through an independent insurer] to cover tyres, wheels, glass, and underbody. I have done this for years, and have had no problems, but he went on to say that I was not covered adequately by that, that the insurance provision by Goldcar had changed, and that I would be responsible for any damage, however caused, to the car. He said there was 'no excess', and that I could be charged the whole value of the car if it was seriously damaged, even if I was not to blame or even present, plus any 'loss of earnings' to the company if the car was off the road, plus any towage charges, etc.,etc. I told him that this had never happened before, and he stated again that things had changed, and then said "Well you got the car cheap, look at what you are paying, the company has to make some money somewhere." I was extremely angry, but as I had already pre-paid the hire charges [through doyouspain] I decided to take the extra insurance, which cost €100, and was termed Seguro Relax. He told me this would cover absolutely everything, with no excess to pay. He then offered me a diesel car, which I agreed to, and charged me €96 for fuel. With the VAT my bill for insurance and fuel came to €217 - this more than doubled the cost of hire!

    I later found out that Seguro Relax covers only the tyres, wheels, glass, etc. that I already had cover for! And I said I wanted to pay in euros but, you guessed it, he charged me in pounds, with a 2% commission and a poor exchange rate.

    The car was ok, but smelt strongly of cigarettes and wasn't particularly clean. As usual, no warning triangles, and no reflective jackets [I have my own but the trip to and from the airport is a risk especially if the car breaks down on the motorway].

    I will not be using Goldcar again. I'm not sure who to use now, as I've had serious problems with other suppliers [including Record] but that's another story.
    • undertheredsky
    • By undertheredsky 4th Mar 13, 2:16 PM
    • 4 Posts
    • 0 Thanks
    undertheredsky
    I wish I'd taken the time to research this subject and check out this thread before booking car hire with Goldcar in Lanzarote last month.

    I ran into all the same problems highlighted previously - the extra insurance charge, paying for a full tank of petrol which I was never going to use and a 2% mark up to pay in sterling when in fact I was paying with a Sainsbury's Gold card which has no mark up and excellent exchange rate.

    I can only repeat the advice given here, which I wished I'd seen earlier and heeded
    - DO NOT USE GOLDCAR!
  • RipOffReporter
    I can confirm this to be 100% true, the same happened to me.
    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
    Originally posted by dseers335
    -----------------------------------------

    I booked in Tenerife and exactly the same thing happened to me.
    Read my short version of the above and "DO NOT USE GOLDCAR".
    Don't forget "Goldcar" are used by other companies, mine was "Affordable Car Hire". It clearly wasn't affordable? and you must check with whichever company that you book with that they do not use "GOLDCAR" at the other end.

    YOU HAVE BEEN WARNED.

    When picking up the car at Tenerife Airport we were told that we had the wrong type of insurance and that the correct type would cost 60 Euros more.
    The alternative we were given was to leave a 600 Euro (yes six hundred) deposit and if no damage to the car was found on it's return we would get our 600 Euros back.

    Needless to say no one risked 600 Euros and everyone at the desk paid out 60 Euros for "Goldcar's proper" insurance.

    As well as that we had to pay for a full tank of diesel ???
    "NO CHOICE". ANOTHER 60 EUROS FOR DIESEL WE DID NOT WANT.

    "Did they think we went to tenerife for a driving holiday?"
    We returned the car with 3/4 of a tank still in the tank.

    "WHAT A TOTAL RIP OFF" .

    Always go for the big boys like Hertz, you get what pay for.
    I AM A VERY, VERY UNHAPPY CUSTOMER WHO WILL NEVER USE GOLDCAR AGAIN.
  • poorsucker
    Goldcar Thieves
    I hired a car from Sevilla Airport in November. First the clients have to walk three hundred meters to a minibus and be driven off site to the Goldcar office, second clients have to queue to be dealt with, then clients are informed that all inclusive insurance does not cover tyres and windows and one is pressurized into paying 70 Euros for additional insurance to cover this!!! I declined and my car was broken into in Cadiz, I had to pay 130 euros for a new window!!!
    In January I used these bandits again without incident ( or so I thought!) since then my credit card has twice been charged 35 euros for an admin charge for the company to give my details to the authorities in connection to "alleged" speeding violations! I'm powerless to stop these and any further charges. This company is beneath contempt!!!
  • percy
    Goldcar Tenerife
    We have just returned from Tenerife where we hired a car via DoYouSpain website. The hire was with Goldcar, a company we had not heard of before and how we wish we had checked this site before going ahead! There was a very long queue at the Goldcar when we arrived and it took ages to get to the desk. We had the email from DYS with us which clearly stated we had full insurance cover with no excess, except for damage to wheels/glass for which we would be offered additional cover on arrival. The girl at Goldcar wanted us to take insurance with them as she explaned ( not very well and not in good English)we did not have cover for everything. This would cost us an extra 60 euros.We declined this as we felt sure we were missing something in the translation and were in fact fully covered and that she was selling us the cover for wheels and glass. She advised that we would in that case have to lodge 600 euros on our credit card. We also had to prepay for the fuel 45uros.
    When we got to the car we noticed some damage to one of the wing mirrors and a cigarette burn on the rear seat. My husband drove to the Goldcar carpark office and spoke to the guy there who assured us " no problem, it's OK" so off we went. We had only booked the basic car which turned out to be a Fiat Panda. The car did not drive very well from the start and two days later we could not get it going, started up but no response from the gas pedal. We called Goldcar who advised to bring it back, a slight problem as it wouldn't move. They advised to call the breakdown number. they arrived and got the car onto a trailer and away. we then had to get back to the airport to get another car. The queue, again was long so I joined the queue and my husband went over to see if he could speed things up by dealing with the guy in the carpark area. He had all the details on his computer and remembered us. He gave us another car and explaned that the account (the 600 euros) had been opened to enable them to give us another car, but again " no problem it's ok" . We returned the car at the end of the holiday and were told that we had been charged 12 euros. We asked what for and the girl at the desk looked into our details and said " no problem it's ok I will refund to you, a mistake we charged you for the difference in fuel cost for the different car" Presumably a bigger fuel tank in the second car, what a rip off we didn't even use all the fuel! Anyway naively thinking that was the end of it , when we got home we looked at our credit card statement and they have taken the 600 euros from us. I have tried to call their customer service number without success. I did get through to the Tenerife office who explained nothing to do wirth them now and must deal with customer service, and they have taken the money because they need to check why the car broke down in the first place. By this we assume they mean was it our fault. Looking at our account on their website there is another 600 euros which we assume is for the second car! As yet that has not come off our card. Thinking back over the first day my husband recalls that the lady at the desk brought a set of keys out with our paperwork and after the discussion re the insurance she exchanged them for a different set of keys. Now we are concerned that we will be paying for a previously damaged car! I have emailed both Goldcar and DoYouSpain but We are increasingly worried that we have been duped on this and will not get our money back. Does anyone have any suggestions where we could go for help with this one?
  • EamonC
    Never Touch Goldcar
    Although this topic has been going on for some time - nothing much has changed - I just had the displeasure of renting from Goldcar. Landed in Girona and cleared baggage at 22:20 and when got to Goldcar desk was met with a sign to say gone to lunch - back at 21:50 (30 minutes earlier) - with a large queue building the sole goldcar operator arrived back to their kiosk at 22:45. While I appreciate that as sole goldcar operative, she was probably over worked and underpaid (hertz, europcar and others all had two operatives and were attended) but there is no excuse for the attitude that by comparison would justify nominating the worst and grumpiest of Ryanair as personality of the month.



    As for the hidden charges mentioned by those above, here again a comparison with Ryanair seems appropriate - Goldcar make Ryanair look like the the most up front, no small print, company in the world.



    I will gladly pay any other company over Goldcar or get the bus next time. I recommend you keep far far away from Goldcar.
  • ashparash
    Goldcar and Rentalcars.com - Scamsters. Keep away
    Keep away from Goldcar ( and Rentalcars.com) is my advise.

    I have never come across a more openly dishonest firm.

    First they quoted a low price on rentalcars.com - then after you accept - and book - they wait a while and then send you an email saying Euro 70 extra for dropping of in a place different from pick up. Then they added over 100 Euros on insurance when we went to pick up the car. So in the end they were not the cheapest at all, but it was too late for us to go shopping for cars again and they know it!

    I called rentalcars too and they basically said sorry our job is to sell a quote to you - as soon as you pay - you are no longer our problem!

    Then Goldcar came up with - you buy a full tank of fuel from us and give us back an empty tank. Whats if its not empty? Tough luck! The fuel is not refunded!

    Our hire car's boot stopped locking on day 2. Called roadside assistance - who took an hour to respond. Then asked us to drive 40 kms to the airport to exchange the car.

    On reaching there they said you have to pay for the fuel you have used thus far and go back to the full tank -empty tank scam above. We protested and they finally agreed to not charge us for the fuel difference - if we agreed to take a smaller class of car - at our original price quote!

    Will never use either of these two companies again. Stay away is my advise.
  • The Merchant
    Disappointment, tricks and lies
    As most of this thread states, GOLDCAR should be avoided at ALL costs! The people behind the desk were rude and discourteous. I told them we did not need their insurance but they included it. We were told on booking that there was an excess of 650 euros, but you either took out their insurance or paid ANY costs in full including breakdown. This insurance was almost the cost of the car hire.
    They charged 80 euros for a tank of fuel. I filled up the tank for 58 euros, they applied an extra charge of 20 euros for their person to take it to the petrol station.
    Most at their desk were complaining.
    NEVER USE THEM. Hopefully by continuing this service they will go out of business. But look out this type usually set up with a new name!
    • cfc1900
    • By cfc1900 11th Apr 13, 10:59 AM
    • 17 Posts
    • 15 Thanks
    cfc1900
    Beware Gold car Malaga airport
    I used this firm recently (March 2013) and can confirm all the negative comments on this thread. I used carrentals.co.uk and Gold car came up the cheapest with CDW and free second driver. Previously I've used Avis and expected a similar level of service. After all the Avis desk is next door. There was a queue at the Gold Car desk snaking back up the ramp from the arrivals hall. No queues at any other desk.We waited 2 and a half hours. You have to pay extra CDW even though they say it's included.You have to pay for a full tank and leave it empty. If you have a diesel Citroen C4 you are going to have to do a hell of a lot of miles to leave it empty. After my experience with this cowboy outfit I made sure I did do the miles. I would have siphoned off the diesel and given it to the Andalusian gypsies rather than let that firm have it. Avoid this firm at all costs. My advice would be to either stick with the big names, or go for one of the firms that meet you at the exit gate and run you to a nearby off airport location. Don't touch Gold Car with a bargepole.
    • Airedalejoe
    • By Airedalejoe 14th Apr 13, 12:30 PM
    • 20 Posts
    • 3 Thanks
    Airedalejoe
    Rented a car at Gran Canaria Las Palmas airport from Goldcar but NEVER AGAIN. No only did we suffer the problems reported by others, such as horrendous queues and the price more than doubling due to 'extras', but another scam was practised upon us.

    When we got home, they debitied the credit card with 250 Euros with no explanation. This was later claimed to be due to a missing parcel shelf ! All 4 of us in the car will confirm that there was no shelf when we received it (the car was a van-like Fiat Doblo, and it was not apparent that any shelf SHOULD have been there - there was no check by Goldcar either upon hand-over nor return)

    Goldcar refuse to remove the charge, so we have lodged a claim with the credit card company

    I am taking the case up with the European Consumer Office and will let you know how this turns out.
    Originally posted by ellisah1
    This is obviously an intentional theft by GOLDCAR!!!!!
    Same thing happened to us. May 2011, GOLDCAR, same type of vehicle, same airport, same 'parcel shelf'. Charged to credit card on return to UK. I complained and GOLDCAR weren't interested, eventually got money back from Barclays bank.
    It's not always obvious you are booking with GOLDCAR as Travelrepublic and the like act as agents and I'm guessing the cheaper the cost of hiring the better. The fuel policy alone makes GOLDCAR the dearest hirer. The reason why there's always queues at their desk is, I imagine, because they quote the lowest rates to companies like Travelrepublic and thereby get lots of unsuspecting people through their doors.
    A hideous and criminal company, I wouldn't touch them with a barge pole, stick with the reputable companies, I've also used NATIONAL, HERTZ and AUTOREISEN, all very good.
    Shame something can't be done about their activities.
  • ExposeFraudsters
    Avoid goldcar at all costs!
    Worst car hire experience I have ever encountered. Goldcar is a rip-off organisation and should be driven out of business. Shame on Rentalcars.com for using them.

    First rip-off is that I had to pay 113 euros when collecting the car for a tank of petrol for a Ford Focus. That equates to more than 2 euros per litre, whereas the rate at the pumps was around 1.40 euros. I didn't want a full tank of fuel - you get no refund for unused fuel on return.

    Second rip-off is the damage excess refund insurance which I paid £40 to Rentalcars.com for. I was told by Goldcar, in no uncertain terms, that it was "worthless". I had to endure a hard sell from Goldcar to take their excess waiver insurance, which would have cost me more than 100 Euros. I refused and therefore had to provide a credit card for a pre-authorisation of 1,200 Euros, on top of which I would have had to pay excess charges of at least a further 600 Euros if anything at all had happened to the car (whether my fault or not).

    The condition of the car was disgraceful. I was asked by the extremely rude member of Goldcar staff to sign confirmation of the damage to the car before I had even seen it! I refused, of course, and insisted that we inspect the car together. That inspection identified 20 separate scratches or dents, some of which were significant. The front tyres on the car were illegal and almost completely without any tread. Unfortunately I did not notice this until I had left the airport, otherwise I would have refused the car. When I pointed it out upon returning the car, the member of Goldcar staff just shrugged her shoulders. The car was a death trap.

    The pound where the cars are held was being watched over by a couple of Eastern European "heavies" who are clearly running a rip-off organisation with no regard for customer service or even safety. Please avoid this organisation at all costs. That is the only way to drive such underhand and criminal practice out of business.
    • ijrussell
    • By ijrussell 16th Apr 13, 7:58 PM
    • 52 Posts
    • 11 Thanks
    ijrussell
    To put a different slant on this we ended up using Goldcar last August via CarHire3000. When I found out we were using Goldcar I wasn't very happy after reading lots of negative comments on here. Unfortunately it wasn't possible to change companies without incurring high costs.

    As I was aware of the "required" insurance to cover everything, I didn't bother sorting something cheaper myself like I had the year before, as I resigned myself to paying the extra charge.

    We arrived in Mallorca and I left my wife and kids to collect the luggage as I was expecting huge queues as this was Saturday evening in the middle of August. However, when I got to the desk I only had to wait for one customer to finish before being seen. Yes I was overcharged for a tank of diesel and "had" to pay for the insurance but the overall price wasn't too bad. I also made sure I was charged in Euros allowing my credit card to convert the transaction which they did.

    In the end I'd got the car sorted before all the bags came out!

    We then collected our car which was a virtually brand new Merc B Class which was very nice. (We had booked a Ford Focus Estate or similar)

    At the end of the holiday we returned the car (fuel almost empty after lots of driving) with no issues.

    Overall I was very happy with the service we received. So much so I have booked with Goldcar direct this year. When comparing the prices between the big names and Goldcar there isn't a lot in it when fuel and insurance is added in.

    I have no doubt the the horror stories above are true, and I too was concerned before last years holiday, but we had great service at a good price.

    I hope this calms the nerves a bit of people who end up with Goldcar via a broker.
    Last edited by ijrussell; 17-04-2013 at 9:50 AM. Reason: Add text
    • thriftytracey
    • By thriftytracey 23rd Apr 13, 11:51 AM
    • 47 Posts
    • 15 Thanks
    thriftytracey
    Gold Cars
    Oh dear, I booked and paid for 2 weeks car hire from Faro via Holiday Autos, received and printed off my car hire voucher at which point they advised the car hire company was Gold Cars. I then searched and found all these negative reviews. Will cost £15 to cancel booking and alternative car hire companies they offered were much more expensive.

    It is annoying that the car hire company is not known at the time of booking, however I guess it is why they are cheaper. I have paid for the Excess cover at the time of booking and I am worried that Gold Car will say they have no knowledge of it. I am trying to get something in writing from Holiday Autos, as it is not mentioned in either the confirmation email or the car voucher email.

    I am also concerned about being charged in sterling for the tank of petrol and the "out of hours" fee (drop off is out of hours) of 35 euros. I guess the only way around that is to take the euros in cash to pay for it. The amount charged for the petrol is nothing I can do about, nor the queues.

    Even if I change car hire the extra cost would not cover the petrol/out of hours fee.
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