sticky paint

[Teeka]

At the beginning of the week I bought a good brand of Gloss paint, used it straight away and 4 days later am still waiting for it to dry. I rang the Customer Advice No on the tin and was told to send in a sample and wait 7-14 days for the result, probably a voucher to replace the can. Meanwhile they suggested I wash off the sticky paint with white spirit. I am understandably frustrated as this all takes more time, effort and mess. Can I expect compensation for the upset this is causing?

[jcb208]

Any hints to what brand paint,and was it solvent based,also you will find that most oil paints take a lot longer to dry since we went 2010 compliant.Is it actually wet or sticky and what surface did you put it on.

[Teeka]

Not sure if we can name and shame but think of the dog that advertises it! It is Once Gloss - Brilliant white, painted on skirting boards and wooden door and frame - all painted before! It is still wet, touch it and it comes off on your finger - or clothes!! I tried painting some on card both thin layer and a thick layer as they suggested but they are still wet too. My problem is how do I clean it all off so that I can repaint with a different gloss, should I expect compensation for the mess and upset it is causing? I have done lots of decorating with no such problems so convinced that it is not my fault!

[jcb208]

Sounds very much like faulty paint especially If its not drying on cardboard.Only way I would think to clean it off would be lots of rag soaked in white spirit,will make a mess but get what you can off let it dry and then rub down and repaint

[imaginarynumber]

Did you stir it before use?

Post 2010 I always add Rustins Terebene. It is an oxidiser that speeds up the curing.

You could always pick up some for a fiver and add a generous amount to the paint and apply it to a sample area. It should help both coats to cure.

EDIT just noticed the comment about the card- try to apply some of the terebene (neat) to the card or a section of the woodwork. It is purple but if it dries the paint it will be less messy than trying to remove the existing stuff.

[Teeka]

No I didn't stir it - instructions on tin say not to. Looks like I have just got more hard work and mess ahead of me!! The paint is now less wet but still sticky. Where would I get Rustins Terebene?
What I really want is for the manufacturer to come and sort it out for me!!! - or failing that a big bunch of flowers and £500 compensation would help me to smile again.

[tonyh66]

your not getting compensation. You have probably painted it on too thick, gloss skins over then dries underneath it takes ages, especially in a cold or humid environment

[ValHaller]

Originally Posted by tonyh66

your not getting compensation. You have probably painted it on too thick, gloss skins over then dries underneath it takes ages, especially in a cold or humid environment

As it also does not dry on cardboard, putting it on too thick is not the cause.

[imaginarynumber]

Originally Posted by Teeka

No I didn't stir it - instructions on tin say not to. Looks like I have just got more hard work and mess ahead of me!! The paint is now less wet but still sticky. Where would I get Rustins Terebene?
What I really want is for the manufacturer to come and sort it out for me!!! - or failing that a big bunch of flowers and £500 compensation would help me to smile again.

any decent decorators merchant will sell it, not diy sheds though

[tom15387202]

Originally Posted by Teeka

£500 compensation would help me to smile again.

Why £500 ?

[warmhands.coldheart]

Originally Posted by Teeka

...It is Once Gloss - Brilliant white,!

IMHO that's your problem... bet you bought it in B&Q or Homebase too....... I will never again buy paint in these places... always buy paint from a paint centre. They sell proper paint!