sold my laptop on ebay now problems

[fishpond]

Sorry
It must be the way it was written.
Always let the buyer return goods to you at their cost.
If the return is genuine and matches up to what you sent in the1st instance, you can reimburse their postage when you refund the purchase cost of the item.
At least that is what I do---chances are -you would hear no more.
Best of luck and hope this helps