Lloyds TSB - Interest

I'm just wondering if anyone has had any success having interest charges refunded to them by Lloyds TSB after entering into a DMP?

StepChange established a DMP for me to pay those that I owed, one of these was Lloyds TSB. All except Lloyds accepted the offer and froze the interest. However Lloyds accepted the DMP payment but did not acknowledge the DMP and freeze the interest until it was passed to their collections department around 18 months after the DMP was established.


I would regularly call them to let them know that a DMP was in place as would StepChange or I would advise them if they called me chasing for payment but still they would enter it onto their system but this just seemed to stall it being passed to their collections department. The amount I was paying was just short of the interest amount each month.

What I'm wondering, is if there is anyway to recover the interest charged to the account in the delay in passing to the collections dept and their acceptance of the DMP to further reduce what I owe them?


Thanks