Did anyone deal with Kenwood damp proofing?

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  • Another useful link here:

    I'm sorry for perhaps going slightly off topic but I couldn't bite my tongue any longer and the content of the above website is making me shake my head in absolute disbelief. By this author stating that rising dampness is a myth, by definition, they are calling me a liar and saying that the mainstream service that I offer is fraudulent, using a fictitious phenomena to make money out of people.

    The above website is an absolute load of rubbish. Do you honestly think that the damp proofing industry would have been allowed to continue for as long as it has if "Rising dampness" could be so easily and readily proven non-existent?

    The website has been written with so many obvious ommisions of scientific fact that it may have just been written by a 5 year old except that if you had no understanding of the problem first hand, it may actually be deemed as believable.

    The industry is a huge part of modern day construction with the majority of the companies offering services within the newbuild as well as existing structure markets.

    Firstly, the majority of research within the damp proofing industry is carried out by the UK Building Research Establishment who are an independent institution that offer resources, training, certification and testing in every aspect of construction. Do you not think that if rising dampness was a pack of lies, the main construction research institute in the UK wouldn't have sounded the whistle?
    Even RICS, the royal institute of chartered surveyors and the institute of structural engineers are fully aware of rising dampness and its causes and offer recommendations and methods of eradication.
    These are people that are in no way connected to the damp proofing industry but are independent construction professionals whos work provides the backbone for construction practices and materials in the UK and abroad. You ask them to read the above website and see what they say!

    It is true that rising dampness is often mis-diagnosed as there are numerous other possibilities contributing to the cause and passage of dampness in structures and it takes a good surveyor with the right equipment and experience to be able to make the correct diagnosis.

    The next question you may ask yourself is "What is rising dampness?"
    Wikipedia has a whole page that very nicely describes everything so it's worth reading on there rather than me writing it all out here but in a nutshell; "Rising damp is the common term for the slow upward movement of water in the lower sections of walls and other ground-supported structures by capillary action."

    Basically speaking and you can do this in your own home, put a bath sponge in a shall bowl of water and watch what it does. It will absorb the water up through the sponge due to capillary action. Bricks (and mortar joints) are very similar to sponges in this sense as the capillaries contained within allow passage of moisture the same way. Obviously there are variables such as the amount of ground water present, the type of brick and size of capillaries but it is common sense and an undeniable fact of physics.

    I have worked in this industry for over 20 years now and I have seen a lot of people wrongly diagnosing rising dampness, I can put my hands up and say I have more than likely wrongly diagnosed it myself during my career but that is not to say it does not exist.

    There is such a mass of "factual" information out there that you can easily find on the subject and I would ask that you please read whatever you can on the subject rather than "nonfactual" garbage as displayed in the website above.

    There is so much more I could write on the subject but I feel that I'm ranting on too much so I'll leave it to you but I just wanted to show an argument to the contrary of the previous post.
    As a footnote, I would like to say that the main problem within the damp & timber industry is not whether these things exist, it's the choice of company to carry out rectification works.
    As with any industry, there are cowboys out there that bring our profession into disrepute but I have always found that customer reviews are "normally" the best way to gauge the professionalism of a company and the service that you can expect to receive. DO look online for reviews, DO ask about companies on forums such as these but DO NOT rely solely on memberships to certain organisations and regulatory bodies to guarantee a good, unbiased and professional service.

    Please feel free to contact me to discuss any aspect of dampness and I will do my best to offer good old fashioned free advice.

    Rant over!
  • I used Kenwood and they were fine, the job was good and they cleared up afterwards, no problem
  • kenwood have just done a damp survey on the property i have put an offer in on. The absolute idiots there sent a copy of the survey directly to the buyers estate agent!!!!!! This has completely put us at a disadvantage in negotitations. The agenty simply opened the door for them, he did not commission teh survey WE DID! when we called them to complain they did not give 2 hoots at all. they even claimed that thier records showed that the agent was to get it - lies. they only had our details. Agent probalby demanded it while they were doing the servey. Liars, incompetent and rude when things go wrong. would NEVER consider using them. Don't take the risk. Meanwhile agent has discredited their quotes saying "they are too expensive". This could cost us the sale!!!

  • Just to confirm I do not have a book to sell! :) and in the interests of a fair and balanced discussion
    http://www.property-care.org/damp-control

    Didn't a former Kenwood chairman smack a BBC / ITV reporter in the chops a few years ago when they were exposed for being a bit naughty?

    :)
    The advice I give on here is based on my many years in the preservation industry. I choose to remain anonymous, I have no desire to get work from anyone. No one can give 100% accurate advice on a forum if I get it wrong you'll get a sincere apology and that's all:D
    Don't like what I have to say? Call me on 0800 KMA;)
  • dad62
    dad62 Posts: 25 Forumite
    I paid £60 for a damp survey when I bought my house and I think it was really good value. It was clearly tailored for the property in question rather than just a tick box job. This helped in my negotiations in getting the vendor to pay for the damp treatment and certainly saved me many times the money I paid for it. I would say go for the most thorough damp proof survey rather than just going for a free one.

    The company I used was a small independent company that were PCA members.
  • I have recently used Kenwood Plc for Damp-proofing and woodworm on my house. Kenwood Plc carrier out the survey and the work for us. A verbal agreement for the payment scheme was made over the phone a week or so before work started and the paperwork was pending. We paid the initial deposit and the following week the work was carried out, I took one day. Within 2 hours of the work taking place an aggressive phone call came from Kenwood demanding full payment of £1400. When my wife explained the agreement of the payment plan and the fact that we had no actual paperwork for this, my wife was not believed and felt bullied into making at £400 immediate payment. It was then demanded that the remain £1000 had to be made the following day. Regarding payment we could simply not afford the £1000 immediately and offered a £250 per month repayment agreement which was not seen as agreeable. The day after the work had taken place, an email was sent by Kenwood demand immediate payment of £500 by the end of the day, the email was sent a 5:30pm?!?

    A radiator had been removed by the Kenwood workman and not replaced, they said they could replace it but for an extra charge of £100 extra and refused to take any responsibility for it. They said they had already been 'generous' by not charging us for it being removed?!? We have also not relieved any agreement of the agreed work or had any opportunity to sign the job off.

    In the end I had to apply for a new credit card to pay. As the credit card took 10 working days to be received I offered a new day of payment, this was agreed, then moved to be the day before ( which obviously I could not obviously do) the date of payment was then moved again and reduced by a further 2 days, all this was done without a reason even though I ask why?!?

    I contacted the PCA (property-care.org/) which I would recommend everyone to do and complain if you have any issues with Kenwood Plc. This company seem to be accumulating complaints and they should perhaps consider Kenwoods membership of this professional body. It is also interesting that Kenwood Plc seem to be the only damp proofread business on Yell.com that have opted out of having a public feedback review part of their section, I wonder why ?!?!?
  • gb12345
    gb12345 Posts: 3,055 Forumite
    Davemorris wrote: »
    I found a damp proofer on localtrustedtraders.com did a good job half price of kenwood

    I know this is an old post, but people have a right to know whether a recommendation for a site is legitimate or not.

    Davemorris appears to have outed himself as having a vested interest in localtrustedtraders.com and its owners.

    Some facts -
    1. The localtrustedtraders website was registered on 7 July 2012 - Davemorris's recommendation for them is dated 9 July 2012. So in the space of 2 days 'Dave' found a damp proofer and had the work carried out.
    2. localtrustedtraders claims to be "run by an Association, it’s a non-profit making commercial venture run by people who want to raise ethical standards not balance sheets.". The site claims to be a trading name of DPA Ltd (The Damp Proofing Association), yet the website is actually registered to a damp proofing company called Lifecote (who incidentally are founding members of the DPA). That's right - damp proofing, the very same work that our friend Davemorris signed up to recommend them for.
    3. Moving on to Lifecote who are the subject of much discussion in another thread on MSE. Who should pop up to on the thread (after just happening to visit the Lifecote website) to accuse other posters of having a vested interest in posting about Lifecote - yes you've guessed it, it's our old friend Davemorris http://forums.moneysavingexpert.com/showpost.php?p=58559575&postcount=124. The words Pot, Kettle and Black spring to mind.
    4. Finally, for the full house - Davemorris's only other contribution to this forum http://forums.moneysavingexpert.com/showpost.php?p=58209983&postcount=14. Yes you've guessed it a suggestion to get in touch with the Damp Proofing Association, who's founding members are Lifecote and who run the localtrustedtraders website.
  • devotee wrote: »
    I'm buying a property at the moment and I need a quote for some damp treatment.
    Apparently Kenwood do a free survey, so I contacted through their website so they can meet with the estate agent to access the property.

    As I don't have much control over the survey and I won't be there, I was wondering if they are what they say, meaning, do they really show up when they say they will, how reputable they are? You never know these days!
    Or do I just find a tradesman and go with him to get an estimate of the work?

    Thanks!

    We are selling our house & our buyer's homebuyer survey picked up damp. Their mortgage company instructed them to seek advice from a PCA accredited firm & have any recommended repairs carred out. Mortgage company won't release the mortgage funds until works have been carried out.
  • I moved into my house at the tail-end of 2012. The home buyers report identified some areas of damp and urged that we bring in a specialist damp company. At the estate agents' recommendation, I enlisted kenwood; worst mistake I have ever made.

    Their initial survey missed approx 50% of the overall damp in the house. When challenged on this, their senior management suggested that the damp had materialised in the time between the first survey and the subsequent one. Lies.

    They were constantly late to turn up. They took little care of my property and damaged door frames and my fire place. Their management are rude and aggressive and even resorted to blackmail on the basis that THEIR staff had used kenwood cement to do some additional work on my property.

    After less than three months, I now have a massive line of damp in one of the walls they worked on. The company are telling me that its my fault for using the wrong type of paint, despite using a paint type that was not listed on their contract as types that should not be used. Three other independent surveyors have said that it is clearly a case of kenwood not having taken the damp proofing high enough on the wall. Kenwood are once again lying.

    This company is the worst company I have ever had to deal with. They are nothing short of a disgrace and I will be asking the PCA to come to my property to review the overall standard of their work.

    Disgusted.
  • I am writing my first thread.
    Very impressed with your findings.
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