TalkTalk Cancellation
scottmowat90
Posts: 1 Newbie
Hey guys,
I'm looking for some help. My dad passed away this weekend and my mum is disabled, so I am having to give up my job and move home to my parents to look after my mum for a while. I have TalkTalk broadband in my rented property and I'm in contract with them. I called them and explained the situation and they advised I am in breach of contract so will need to pay termination fees, of which they offered a 25% discount. I am just wondering if there is anything I can do as my mind is absoloute mush right now and I don't have the money to pay off these termination fees, is there anything I can do?
I'm looking for some help. My dad passed away this weekend and my mum is disabled, so I am having to give up my job and move home to my parents to look after my mum for a while. I have TalkTalk broadband in my rented property and I'm in contract with them. I called them and explained the situation and they advised I am in breach of contract so will need to pay termination fees, of which they offered a 25% discount. I am just wondering if there is anything I can do as my mind is absoloute mush right now and I don't have the money to pay off these termination fees, is there anything I can do?
0
Comments
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It's sad but you have a contract , they have offered a goodwill discountEx forum ambassador
Long term forum member0 -
As above the 25% is a decent discount usually its zero .
You can probably continue for a bit paying TT at your current address .
Your parents house has broadband ?? if so how long left on contract .Could you cancel that and move your TT account ??
If your Dad was the account holder then the contract has ceased . Phone the ISP bereavement team .
Take it slowly don't rush sorting stuff out0 -
Hi scottmowat90,
I'm so sorry to hear about what's happened, we'd really like to get this sorted for you. If you get in touch with my team directly over Twitter (@TalkTalk) or register and post onour Online Community, we'll get this rasied straight to the CEO's Office for you.
Thanks,
Beckty“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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