Lease Car Return Problem
Comments
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Hi
I'm due to return a three year old Audi A4 convertible to Lombard -the lease expires on 14th July. I have arranged for collection of the car on 13th July. All servicing is up to date and stamped in the book however the service indicator says the service will be due on 14th July (Audi's have a mileage or number of days service indicator which is re-set after each service as I have not done the mileage mine is working off days since the last service).
Lombard have sent me a letter saying that the MOT is due on the 14th July and that even though when they collect the car on the 13th July neither the MOT or service will be due they would hold me responsible for the work/charges as it will take them 5-10 days to 'turn the car around' by which time both the service and MOT will be overdue. I have checked my contract and can find no mention of this rule only that at the date of the return of the vehicle all service/maintenance should be up to date. Obviously service costs are not cheap and I am loath to service a car which will be going back within days of the service. Lombard advise to have the work done just in case ! Has anybody else come across this problem ?
Thanks0 -
Hi
I'm due to return a three year old Audi A4 convertible to Lombard -the lease expires on 14th July. I have arranged for collection of the car on 13th July. All servicing is up to date and stamped in the book however the service indicator says the service will be due on 14th July (Audi's have a mileage or number of days service indicator which is re-set after each service as I have not done the mileage mine is working off days since the last service).
Lombard have sent me a letter saying that the MOT is due on the 14th July and that even though when they collect the car on the 13th July neither the MOT or service will be due they would hold me responsible for the work/charges as it will take them 5-10 days to 'turn the car around' by which time both the service and MOT will be overdue. I have checked my contract and can find no mention of this rule only that at the date of the return of the vehicle all service/maintenance should be up to date. Obviously service costs are not cheap and I am loath to service a car which will be going back within days of the service. Lombard advise to have the work done just in case ! Has anybody else come across this problem ?
Thanks
I know the idea of this site is to make money... but seriously come on...
would you be happy if someone did that to you??Plan
1) Get most competitive Lifetime Mortgage (Done)
2) Make healthy savings, spend wisely (Doing)
3) Ensure healthy pension fund - (Doing)
4) Ensure house is nice, suitable, safe, and located - (Done)
5) Keep everyone happy, healthy and entertained (Done, Doing, Going to do)0 -
If you look after the car 100% ... and it never gets damaged, then you dont get charged.
Thye dont just make up the prices and falsify the paperwork and pictures.
We had a car go back with all four wheels scrubbed it was only to be expected that they were to charge us for all 4 wheels and they did... at 45 per wheel...
its would have been that much with chips away anyway... so better off just letting them chg...Plan
1) Get most competitive Lifetime Mortgage (Done)
2) Make healthy savings, spend wisely (Doing)
3) Ensure healthy pension fund - (Doing)
4) Ensure house is nice, suitable, safe, and located - (Done)
5) Keep everyone happy, healthy and entertained (Done, Doing, Going to do)0 -
Hi
I'm due to return a three year old Audi A4 convertible to Lombard -the lease expires on 14th July. I have arranged for collection of the car on 13th July. All servicing is up to date and stamped in the book however the service indicator says the service will be due on 14th July (Audi's have a mileage or number of days service indicator which is re-set after each service as I have not done the mileage mine is working off days since the last service).
Lombard have sent me a letter saying that the MOT is due on the 14th July and that even though when they collect the car on the 13th July neither the MOT or service will be due they would hold me responsible for the work/charges as it will take them 5-10 days to 'turn the car around' by which time both the service and MOT will be overdue. I have checked my contract and can find no mention of this rule only that at the date of the return of the vehicle all service/maintenance should be up to date. Obviously service costs are not cheap and I am loath to service a car which will be going back within days of the service. Lombard advise to have the work done just in case ! Has anybody else come across this problem ?
Thanks
Don't forget you have already stated that your lease expires on the 14th, and being as that is when everything is due i'd say yes you are liable for it, regardless of the fact you are returning it a day before.
Also Don't forget that they provided you with a roadworthy car, So i'm sure they expect one back, No MOT not roadworthy IYSWIM.
It's a pain but i guess it has to be done.War does not decide who is right, It decides who is left.0 -
This is really an interesting and informative thread. Thank you so much for posting and contributing to it. This is really a great help for people who has no idea on whether or not to lease a car. Thanks again.0
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cassidye987 wrote: »This is really an interesting and informative thread. Thank you so much for posting and contributing to it. This is really a great help for people who has no idea on whether or not to lease a car. Thanks again.
Weird digging up a two year old thread just to say that.
On the other hand, after the lease companies have raped you in damage fees, do they actually fix the damage? Or are the cars long gone via the auctions?0 -
I also doubt they get the work done...just been stung £580 for very minor dings and small top layer paint scratch.Told me that they were driving it to the auctions same day.0
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Two months ago my lease car was inspected and collected. The inspector (although stating that the car was in very good condition) noted a number of "chips" and "scratches" which, when I queried (as the car was in very good condition), he told me to simply sign to say I disputed the inspection and that they (the lease company) would be in touch. The car, on collection, was 3 years old.
Yesterday, without any prior notice or warning whatsoever, I received a letter from the lease company stating, "This is a notice served under s86E of the Consumer Credit Act 1974 in relation to your Hire Agreement Number ******" and stating that I owe them £1136.40 in "damage charges".
On the same day I then received the inspection report which lists the damage that I disputed, including "chips" from the road which, alone, are costed in excess of £366
I am particuarly concerend as, having been a customer for the lease company for two years,without any problems, they have taken, without any warning, a very agressive stance in that I am "served" with a consumer credit letter.
Can anyone help in what I can do?
In particular;
(i) Is there a mediation service that would obviate any legal involvement?
(ii) As the lease company are claiming money for "damage" (as listed) and the cost (as listed) is presumably for repair work, do I have the right to, for example, insist on evidence of receipts for the work carried out to this extent and cost?
I can hardly afford the cost of this "damage" in the first place but am keen not to throw good money after bad.
Any help gratefully received!0 -
A lot depends on what type or make of car you are leasing.
If you get a standard car then reasonable standard of condition is acceptable, with normal bodyshop repairs being acceptable too.
Once you go into perceived higher class makes then things change, repairs must be carried out to perfection, BMW, MB and Audi especially, with genuine new panels and parts being used if needed....not forgetting Lexus, who's QQ is bordering on the only perfect will do, not as there's anything wrong with that.
If you have a minor bump requiring a new front bumper or bonnet for example in a BMW, it must have a genuine new part fitted...and any repair to the existing panel will be tiny, extensive repairs carried out to a panel will be rejected.
One of the major rental companies got their fingers very badly burned when returning a fleet of 3 series some years ago (i know because i witnessed the appraisals by a team of skilled inspectors at BMW's used car centre), never seen ex renters examined quite so carefully, BMW and some others take their used car QQ very seriously, they rejected most repairs that they found, sub standard paintwork or non genuine panels...all cars re-repaired at huge cost at BMWs approved paint shops.
If you lease or buy a car you probably inspect it before you take delivery, you should do exactly the same when returing, being honest with yourself...would i buy this car at A1 price from a garage as it is or would i nit pick?0 -
Did you bother to look for the guide mentioned about? Is indicates scratches up to 25mm are classed as fair wear and tear those above are not. It also lists an conciliation service.Two months ago my lease car was inspected and collected. The inspector (although stating that the car was in very good condition) noted a number of "chips" and "scratches" which, when I queried (as the car was in very good condition), he told me to simply sign to say I disputed the inspection and that they (the lease company) would be in touch. The car, on collection, was 3 years old.
Yesterday, without any prior notice or warning whatsoever, I received a letter from the lease company stating, "This is a notice served under s86E of the Consumer Credit Act 1974 in relation to your Hire Agreement Number ******" and stating that I owe them £1136.40 in "damage charges".
On the same day I then received the inspection report which lists the damage that I disputed, including "chips" from the road which, alone, are costed in excess of £366
I am particuarly concerend as, having been a customer for the lease company for two years,without any problems, they have taken, without any warning, a very agressive stance in that I am "served" with a consumer credit letter.
Can anyone help in what I can do?
In particular;
(i) Is there a mediation service that would obviate any legal involvement?
(ii) As the lease company are claiming money for "damage" (as listed) and the cost (as listed) is presumably for repair work, do I have the right to, for example, insist on evidence of receipts for the work carried out to this extent and cost?
I can hardly afford the cost of this "damage" in the first place but am keen not to throw good money after bad.
Any help gratefully received!IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0
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