Ovo Energy Reviews: Give your feedback

I am also having major problems with ovo energy. One of my tenants moved out at the beginning ofjuly 2014. They were with ovo and the bill was paid by them. I went to do voluntary work in Romania in october2014 and did not check the mailbox in the vacant flat. On 27th November they had been to court had disconnected the supply and changed the locks. They returned the new keys to the estate agents advertised outside the flat. I have a bill of £458.05 plus reconection fees of over £140. No fuel has been used So the only charges are standing charges and court costs. I have tried to negatiate with Ovo and Face2face since my return home
I feel they have acted unreasonably as a phone call to the estate agent would have resolved the situation without going to court.
Ovo say they have no legal obligation tofind out the name of the owner of the property. I think they have a moral obligation to make one calls. I have contacted my MP. Does anyone know if they have any obligation to avoid legal action.

Thank you for the opinion what I am asking is do they have any obligation to avoid court action? The flat could have been owned by somebody who was ill or unable to check the mail. A phone call to reeds rains would have avoided these costs. Is thieir response legal ethical and moral. Strange words to use in the present climate

I'm with Ovo since March 2014. Switch seemed to go OK initially.
After 3 months they gave me some money as they said I had not been getting the online discounts I was entitled to.
Then the statements went crazy and stopped coming monthly, had to chase them to get one every month. Sorted.
My dashboard page is completely wrong and has been for over 6 months, I think they've given up trying to fix it.
Then they cancelled my DD in SEPT but didn't inform me. They kept taking payments from my balance reducing it from over £550 to £70 over a period of 4 months. Trying to reinstate DD has been impossible as the bank account is in my mums name and she cant hear them on the phone(deaf). They then emailed a form for DD setup to me that wouldn't open. So then they sent out a formal DD instruction on paper, I posted this back but they never received it.
Finally I managed to speak to a person after 25 minutes on hold and set up the DD over the phone in my own name (they refused to do this the first time I called 3 months ago).
DD is supposedly set up now but still no sign of it on my bank account, will have to wait and see if its paid.
Comparison sites are a waste of time, savings at each switch were supposed to be over £180 for me, but each year my bills are creeping up while my usage declines!
AVOID OVO they are as bad as the rest now. I want to leave but cant afford the loss of £60 so need to wait until March to switch away.

I'm not feeling very positive about Ovo. They have still not put me on the Economy 7 tariff I asked for, lots of technical hassles, not quick to get back, don't respond to the actual question asked. Really wanted this to work.