Co-operative Energy reviews: Give your feedback

pepelemoko wrote: »

Don't switch to coop energy. I decided to change in February and still haven't paid my first bill despite many phonecalls and emails. I have discovered that something worse rhan bad service is being completely ignored. As i said, i switched in February. I received a wepcome to Coop email pretty soon after. So far so good. Nothing really happened after that until June when i was asked for meter reads. I supplied the reads three times and you would have thought they had never encountered a meter before. When supplying them the third time i mentioned how drawn out and frustrating this whole process was becoming. I was assured everything would be done quickly once i supplied reads. I heard absolutely nothing for over a month so phoned them. The advisor told me he was having problems setting up my payments and would have to take it up with the payments team. Two weeks on and, yet again, i have heard nothing. I called a couple of days ago and the switching team told me they couldn't help me and they would transfer me to someone who could. After some time on hold an advisor picked up. I asked if i could give her my account number. She said that she didn't have access to my account so there would be no point. She had only picked up as i had been on hold so long. I went through my many issues with them and was then asked if i would like to register a complaint. I told them that all i wanted was to know how much i was going to pay them, know the payment date and to actually give them money! I settled for a complaint. As i hae not an ounce of confidence in their staff by now i also emailed a complaint through their website. Waiting to get an answer droning on about their new operating system and how they are normally amazing. Wish i'd never bothered switching. Scottish Power don't seem so bad after all.

labp04 wrote: »

Not sure whether to laugh or cry?!!

I've been with coop.energy for about 3 years or so now and, generally, have had no axe to grind ie my electricity is there, the costs are reasonable and I've always had a reasonable response time. However, a recent experience is worrying and, perhaps more worryingly, is an indication of the problems at this company maybe growing too quickly?

We are fortunate and a couple of years or so ago invested in solar panels with the coop being the agent for FIT payments. I've just come back from holiday to my most recent statement for FIT and noticed that it was for a far greater amount than has to-date been paid. After checking the readings etc it became obvious to me that the payment had been doubled up ie I have been paid twice as much as I should have been.

I rang the company, spoke to a pleasant young lady who, initially, clearly didn't believe me and then advised that she could see the problem but couldn't provide me with the means to repay the money at that time. She later sent me an email which, frankly, I am inclined to ignore given that, at best, the re-payment method suggested seems to me to be very dodgy.

So, online enquiries at coopenergy, will you please chase this up and let me have a formal way of repaying the amount your company has overpaid me. My guess is that I am not alone in having been overpaid although the young lady I spoke to reckoned never to have come across this before and, if she is correct, it shouldn't be too hard to track me down.