travelcenteruk.co.uk - reliable?

After reading the good reviews in Trust Pilot we rang them to inquire for flights to the Philippines for a family of 5,, everything was smooth. The flights were a bit too much for us to pay in one go, so they offered us a term which is suitable for us. They sent us details of the flight and they said we can pay £500 now and the balance payable sometime in June, so we have more than 2 months to get our finances sorted. So we agreed to it and they sent us email of the agreement. And then the problem started. After a few minutes they rang back saying we have to pay an initial payment of £750 not £500. My wife paid an additional amount to reach what they were asking for. After a couple of days they rang us again saying the flights are no longer available. They said they were trying to contact us to reconfirm flights but i missed their call. There was no agreement that I have to re-confirm. I thought that everything is settled but it wasn't. So they moved our flight to a different date and airlines. We have to re-arrange our plans regarding our annual leave, transport arrangements here at the local airport and at the destination airport, parking, childcare etc. We were requested to ring the next day which is today to re confirm which I dont understand why. But I rang them anyway. Now they are asking an additional £1,600. Again them changing what we agreed upon. Me and my wife explained to them our side of the argument, that we had an agreement , they recieved our first payment but they keep ammending things. Due to these events, me and my wife were compelled to approach our family friend who is a solicitor and we were asked to meet tomorrow with the copy of all emails sent and our mobile phone logs of incoming and outgoing calls from them. My wife was also advised to contact her bank as she is a premium account holder and is entitled to a free legal assisstance. I dont know if I can update this review to let you guys know how things will progress, but at the moment this un-professional company has caused us stress and I only gave 1 star because they dont have a zero. So wish me luck. All we want is a smooth sailing transaction but this company does not give you that.

I found this thread before deciding to try and make a booking with these clowns. My experience was entirely similar to the other negative experiences that people have had: they take your credit card details, pretend that the booking went through, and call you a couple minutes later to say that "the seats are no longer available". From there on you get badgered by very aggressive sales reps who will try to sell you a flight for much more than they originally quoted you for. They will lie and tell you that you can't get the same deal anywhere else --- but if you have the airline website open you will see clearly that they are just ripping you off.

I had the same experience, 1 minute after I purchase I received a call saying the airline run out of availability for that price so I have to pay another price, I told them that im not paying any penny extra.

I hope they dont take any money from my credit card...

I repeat dont be fool as I was.

Pollycat wrote: »

What did they say when you told them you wouldn't pay any more?

If the situation hasn't been resolved yet, how do you think it will end?
Do you think you'll get the flights at the price originally advertised?
Or do you think they'll refund the full amount you've paid?
Or do you think they'll take the extra from your credit card?

They say they understand my point but it wasnt there fault and bla bla bla.
At the end they havent taken any money from my credit card, so at least they are good on that. But still dont trust them at all. Anyway if i do get something I will decline that purchase straight away.
Im wondering if anyone has had a good experience with this agency...it will really help, i was checking the prices and yesterday they called me and told me they managed to get the flight i was planning to book for 40 pounds more than what i was planning to pay. So is not bad, but im afraid to confirm that and then having a problem with them

If anyone has had a good experience and is not a fake person or bot, please come back to me it will be much appreciated.