Help on item breaking - looking for advice

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cathy711
cathy711 Posts: 55 Forumite
First Anniversary Combo Breaker
in Ebay, auctions, car boot sales, post & parcels
Recently sold a gold stoned ring - sold without sizing and clearly showing and stating some tarnish due to poor storage. I tried the ring in a few times including for the photos. Buyer contacted me about 8 hours after receipt saying that it has snapped across the back and including a photo. She wants me to consider a partial refund to get it fixed - up to half of what she paid.
Honestly can't decide what to do - any advice?
If I leave it to ebay - what's likely to happen? If I take the ring back, I'm getting much less than it's now worth.

Any help please.

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  • Browntoa
    Browntoa Posts: 49,300 Forumite
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    tell her to send it back , get it fixed at your expense
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  • soolin
    soolin Posts: 72,199 Ambassador
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    Browntoa wrote: »
    tell her to send it back , get it fixed at your expense

    I agree, take control of the situation . A gold ring shouldn't break like that, although the metal is a softer one it should still be able to withstand normal wear.

    Ask buyer to open a SNAD case, once case is open send a label for the return (it will all be explained in the request console) once item is back click on refund and close case. Then take the ring to a jeweller for advice about either fixing it or scrapping it, if the repairs are expensive then scrapping it might make more sense
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  • Tealblue
    Tealblue Posts: 929 Forumite
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    For me, much would depend on the ring's value.

    Given the buyer seems to have opened a sensible dialogue with you, ask her if she would be willing to get a written quote to have the ring fixed and say you'd be happy to pay up to [£x]. If it's a valuable ring, that would at least save you the cost of having to pay insured and tracked postage to have it returned to you/sent back to her.

    If the quote is any more than £x, say you will take the ring back and refund her. Then get it fixed and you can sell again, presumably at a decent price.
  • LadyDee
    LadyDee Posts: 4,293 Forumite
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    What gold was it, and had the ring been resized?

    I had an antique ring of 18ct gold which had been resized - (probably poorly). Wore it for a while then actually caught the ring on something in the garden which broke the ring and nearly took my finger off!.
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