Consumer rights denied

FAYESPAL
FAYESPAL Posts: 1 Newbie
in Consumer rights
Bathroom company denying consumer rights
because goods bought on a trade account and account holder refuses to act
how to proceed ?

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    Post is lacking information so its all guesswork.

    Trade account is business not consumer .
    Did you buy the goods if not your recourse is against the one who sold you the goods .That would be under your consumer rights . His rights would be against the bathroom company .
  • Keep_pedalling
    Keep_pedalling Posts: 16,618 Forumite
    First Anniversary First Post Name Dropper Photogenic
    More details required. Who actually purchased the item, and what is their relationship with the company? Might help to know what the item is and what is wrong with it.
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Based on what you've provided.

    There are no consumer rights.
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    FAYESPAL wrote: »
    Bathroom company denying consumer rights
    because goods bought on a trade account and account holder refuses to act
    how to proceed ?

    As has been said, you have provided no details. On what you have chosen to provide.

    Consumers are not tradespeople or businesses. There are no consumer rights because a consumer did not buy them.

    Why is the account holder refusing to act? He is refusing to take the retailer to task over the faulty items, or is he just refusing to help YOU with YOUR issue?

    If YOU have an issue with the tradesman who bought them, you don't get to skip him and go to the retailer. If its an issue with the items, he needs to take it up with the retailer, as he bought them.

    No one is denying anybody anything, as you don't have them to be denied!
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