Warning - Brew It Yourself (aka The Online Shopping Co)

Seems a new review page is now available on Trust Pilot, search for "The Online-homebrew-forum"

Essex_Lad1981 wrote: »

I bet that post on their forum wont see past 9am today :rotfl:

Yep, already gone.

I'm amazed I still have an account on that forum. I've linked this thread in my signature and they still haven't picked up on it.

Oy Damon! Wake up! Even patrolling your forum - the one thing you used to do well - is slipping! Up your game man. Oh and give people their money back too.

DR_Paul wrote: »

Of the 5 major homebrew wholesalers only 1 will deal with them - Ritchies - don't know why, but I can guess.

If you are missing anything i.e. yeast, give Ritchies a call on 01283 564 161 and complain to them. They make Beaverdale etc, so it is their job to fix it, since tohc do not communicate!!

Why not just phone and complain to them anyway as they are obviously supporting this company

Their number is 01283 564 161

Thats good to know :beer:

Also people should complain to the advertising standards authority. The back to back sales are misleading and counters rigged.

OK, the good news:
I have finally got a refund :j
You can now rate them directly in TrustPilot using a valid order number.:j

My comments..

DON'T EVEN THINK ABOUT ORDERING FROM THEM :mad:

This company are scammers. Stock levels quotes are fake. There "good" reviews have been written by them - they even completed them under the directors names!
No phone support and they sometimes reply to emails, even then it's with a response saying we have passed your query onto the relevant department.
They run several online companies, I have seen bad reviews about all of them along the same lines.
I eventually got a refund for my order which never arrived and was always going in and out of stock, it took months and a lot of persistence and finally happened when I told them I was going to Trading standards and my credit card company to charge back. I did contact them anyway,

Trading standards have advised me:
"As a result of previous notifications I can confirm that Southend Trading Standards are currently looking into the trading practices of this company and are in discussion with colleagues from other outside agencies regarding possible breaches of criminal law that fall under Trading Standards remit. If further information is required from you, either ourselves or our colleagues will contact you.
If you would like any further advice on your rights and taking your case forward you should contact Consumer Direct either by email at the website or by phone on 08454 040506. Consumer Direct also add the details to a national database of complaints which all Trading Standards offices can access. This allows us to build up a national picture of problem traders. Please make sure you include your home address so that they can notify your local Trading Standards office (as well as us). Also please mention what method of payment you used, as payment by certain cards give you more rights.

YOU HAVE BEEN WARNED!!

Good luck to those tring to get refunds.