Affect Energy Reviews: Give your feedback

katejo wrote: »

What is a 3 phase supply please? Have never heard the term before.

Not normally found in domestic premises, more for business premises, I think our cul-de-sac has it because most of the houses originally had electric storage heating. With 3 phase I believe you can connect across 2 phases to get supply at 400+V instead of the normal 240V, so run more powerful machinery. I'm not an electrician (hate electricity with a purple passion!). It can be useful, occasionally we have had a supply interruption on 1 phase rather than all 3, but it can cause head scratching - I recently installed powerline adapters for my BB/BTTV, the router was on 1 phase and the TV on another so needed 3 adapters to get the signal to the TV (and a hole in the wall to get a cable from the back of the router to a power point in the living room!).

Chrishazle wrote: »

Not normally found in domestic premises, more for business premises, I think our cul-de-sac has it because most of the houses originally had electric storage heating. With 3 phase I believe you can connect across 2 phases to get supply at 400+V instead of the normal 240V, so run more powerful machinery. I'm not an electrician (hate electricity with a purple passion!). It can be useful, occasionally we have had a supply interruption on 1 phase rather than all 3, but it can cause head scratching - I recently installed powerline adapters for my BB/BTTV, the router was on 1 phase and the TV on another so needed 3 adapters to get the signal to the TV (and a hole in the wall to get a cable from the back of the router to a power point in the living room!).

Yes I googled it and concluded that I was unlikely to have it. Haven't yet contacted Affect. keep nearly doing it and then putting it off !

Chrishazle wrote: »

Tecstar, I think if you log into your account online you can change your DD date there.

i couldn't change it online as the website said I had to call. If that call is anything to go by then my experience with Affect will be a great one. Friendly, quick, efficient. Was on the phone 3 minutes (or maybe less) and changed my DD no problem. Couldn't ask for a better experience.

nickwilliams2803 wrote: »

Seamless switchover, info pack arrived in minutes, have had cause to contact customer service twice, one regarding gas conversion factors for a spreadsheet I run and the second time for info on how to read the British Gas smart meters now that BG have disconnected the wi-fi link to the readout unit.
Both times I have receive excellent responses from Affect, so far I'm 100% satisfied with them.
:T

Following your positive comments (and those of others before you), i have requested a switch to Affect from M & S Energy. Have got a quick reply with a first payment date and a starting date of April 30th. Will add an update later.

Just to say that my transfer is going smoothly so far. I have provided first readings today and have been told that my DD payment will go out on the 6th. Like having a single payment instead of separate DD for gas and electricity.
Have had a letter from my previous supplier so they do know about the changeover.