Quidco Question and Answers

zorber wrote: »

Third one

I placed an order via quidco to microsoft for an xbox one s console. The promotion said £24 quid cashback. It tracked at the lower rate of 3.33. I didnt worry because it says on your website it may track at a lower rate before updating to the correct rate. I have noticed that it has now become confirmed but at the incorrect lower rate. It wont now let me raise a clain for an incorrectly confirmed rate. I have noticed on the forums that im not the only person with this issue.
can you please reflect my account with the correct cashback rate please.

I have logged this with support but im putting this out here now for everyone to see how many issues i get with Quidco.
these are just a few i can be bothered to chase right now!! there are many more!!

Hi @zorber,

I am sorry to see that your have had this issue with the cashbacks tracking lower.

We will always make sure members are informed of lower tracking on a retailer's terms & conditions on their Quidco page so that members expect a lower amount when their cashbacks track in.

The reason for this is due to the way that a select number of retailers track their cashbacks. They'll always track at base rate and update to the correct amount once confirmed.

As with any matters handled with technology, this may not happen all the time which is why we will raise a claim whenever that happens... or raise any particular concerns with a retailer should we notice that a significant amount are not uplifting to the correct amount.

The majority of retailers on our site will track at the correct amount however, and the number of retailer that track lower are in a minority. If a cashback tracks at the wrong rate for a retailer that should track correctly; then we we are happy to chase the missing amount for you via the claims process.

For any claims you raised; definitely use the codes provided by the retailer as they will be the correct reference numbers given that all orders are handled by the retailer, rather than us.

Usually to see which claim needs raising form a large number of purchases, I'd advise checking the purchase amounts and purchase dates of the cashbacks that have already tracked to try and deduce which cashback is missing.

As regards your Avis matter: Do let us via the support ticket sytem, so we can take a further look at that for you. Retailers will not accept claims 7 weeks from the purchase date.

We do make this clear in our help pages as we want to prevent disappointment for our customers.

However, if your hire end date is within 7 week, do let us know as we can raise that for you no problem.

We are aware of the Microsoft Xbox One S deal - We are ware of that issues and are looking to get that sorted very soon across the board for all customers affected.

Kind Regards,

Joseph
Quidco Company Representative

JAG wrote: »

There are problems with the Clicksnap offers.

They keep disappearing to 0 offers and then 86 Grocery offers.

I have managed to upload a receipt today but there isn't any reference number this time for the upload.

Or you get "File size is to large. Please upload a smaller file." when it isn't. And shouldn't that be too large.

Hey @JAG

Thanks for your post. I noticed that happen on my account yesterday and the deals returned in a little while later.

I'd definitely advise having that checked out by contacting our Social Media team on Facebook or Twitter (sending us a DM or PM with the email address on your account so we can locate and check that for you).

Kind Regards,

Joseph
Quidco Company Representative

motters.scott wrote: »

Quidco have been useless via their own support site, so maybe a little public bashing will get the required response.

I purchased a Vodafone contract in September, it tracked and all was fine. The order went through, but due to a Vodafone system error, the order was cancelled and then reordered without me knowing about it (i only found this out after some digging around to get my cash back). In light of this, i raised a claim as naturally the claim declined, supplying the original web order number via the quidco tracking system, and the secondary order number. Vodadones local area manager has looked into it his side (i contacted them about it via the local store, and he confirmed that Vodafone had ok'd the claim) quidco have blankly refused to be of any use, and have been down right rude to me, treating me like a child in their copy and paste email responses. I want not only my missing transaction to be paid, but also want compensation for the hours of my life i have wasted doing all of the leg work that quidco failed/didn't want to do. I expect a response asap to this urgent matter before i consider my options within the small claims court.

Scott Williams. Quidco member for 5 years

Hi @motters.scott

I managed to find your account and can certainly understand the frustration caused.

This is the last thing we want and honestly, we stand nothing to gain from declined cashback, which is why we also get frustrated when cashbacks is declined.

This is not done aggravate or frustrate you ...that's the last thing we'd want to do.

We did try to chase this further but the response unfortunately remained that claim was declined because the order was amended and we were made to the we were not seen as having been part of the sale so the the commission that forms your cashback will not be paid to us.

As I am sure you can understand that we can not pass on any cashback that we have not received following a retailer's decision on a claim, which we have to take as final.

This forms a large part of the reason why we can never guarantee cashback.

Apologies for not being able to provide a more positive response on this occasion.

Kind Regards,

Joseph
Quidco Company Representative