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  • FIRST POST
    • Sara Nixon
    • By Sara Nixon 23rd Aug 17, 8:24 AM
    • 1Posts
    • 0Thanks
    Sara Nixon
    Reclaimed packaged Bank Account Charges
    • #1
    • 23rd Aug 17, 8:24 AM
    Reclaimed packaged Bank Account Charges 23rd Aug 17 at 8:24 AM
    Thank you MSE ... I used your online template (Resolver) to contact Lloyds and within five days they had deposited £1653.02 back into my account. Result! I am delighted ...and no hassle or questions asked either!
Page 1
    • payandisplay
    • By payandisplay 27th Aug 17, 8:25 PM
    • 26 Posts
    • 16 Thanks
    payandisplay
    • #2
    • 27th Aug 17, 8:25 PM
    • #2
    • 27th Aug 17, 8:25 PM
    I too used resolver to make a claim on my Lloyds Premier account. I got back £2640.64 mine took 4 days only.
    • JANE SPICER
    • By JANE SPICER 6th Sep 17, 2:22 PM
    • 6 Posts
    • 2 Thanks
    JANE SPICER
    • #3
    • 6th Sep 17, 2:22 PM
    • #3
    • 6th Sep 17, 2:22 PM
    Hi, How far back did you claim? Thanks.
    • JANE SPICER
    • By JANE SPICER 6th Sep 17, 2:23 PM
    • 6 Posts
    • 2 Thanks
    JANE SPICER
    • #4
    • 6th Sep 17, 2:23 PM
    • #4
    • 6th Sep 17, 2:23 PM
    How far back did you claim with Lloyds? Thanks
    • Luluvanallen
    • By Luluvanallen 6th Sep 17, 4:18 PM
    • 1 Posts
    • 0 Thanks
    Luluvanallen
    • #5
    • 6th Sep 17, 4:18 PM
    Still waiting
    • #5
    • 6th Sep 17, 4:18 PM
    I used the tool to reclaim some money, but a year later and I have not heard a thing.
    • dunstonh
    • By dunstonh 6th Sep 17, 4:40 PM
    • 89,515 Posts
    • 54,965 Thanks
    dunstonh
    • #6
    • 6th Sep 17, 4:40 PM
    • #6
    • 6th Sep 17, 4:40 PM
    I used the tool to reclaim some money, but a year later and I have not heard a thing.
    Originally posted by Luluvanallen
    In which case, it hasnt worked. The resolver tool is not foolproof. We are seeing posts on this forum that show firms are not getting some or all the data.

    A bank would respond in writing within a few days of you making the complaint. Basically, an acknowledgement letter that repeats your complaint as they see it back to you so you know they understand the complaint. it also tells you what happens next and gives you the FOS leaflet on complaints.

    Then some weeks later you will either have a response or a holding letter saying they need more time. Then you get an outcome letter telling you their decision.

    If you have had nothing, it suggests they did not get your complaint.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Callaghan83
    • By Callaghan83 7th Sep 17, 6:56 AM
    • 3 Posts
    • 0 Thanks
    Callaghan83
    • #7
    • 7th Sep 17, 6:56 AM
    • #7
    • 7th Sep 17, 6:56 AM
    I have a quick question, I filled out the form on resolver, got a reply from RBS that said I upgraded my account last year, which I did for the free travel insurance but my gripe was that they sold the account to me to get a better loan rate several years ago. I was tied into the loan until earlier this year. Has anyone had a similar experience? They say since I upgraded my account I was not missold the account in the first place. Anyone have any suggestions on what to do next??
    • dunstonh
    • By dunstonh 7th Sep 17, 9:34 AM
    • 89,515 Posts
    • 54,965 Thanks
    dunstonh
    • #8
    • 7th Sep 17, 9:34 AM
    • #8
    • 7th Sep 17, 9:34 AM
    I have a quick question, I filled out the form on resolver, got a reply from RBS that said I upgraded my account last year, which I did for the free travel insurance but my gripe was that they sold the account to me to get a better loan rate several years ago. I was tied into the loan until earlier this year. Has anyone had a similar experience? They say since I upgraded my account I was not missold the account in the first place. Anyone have any suggestions on what to do next??
    Originally posted by Callaghan83
    Changing bank account type is a trigger for the timebar clock. If they cannot timebar it because it wasnt long enough ago, then it can be a good reason to reject a complaint as it shows you know other options exist.

    Its hard to see what your complaint is about. You took it out to get a lower loan rate. So, you have financially benefitted from the PBA.

    Remember there is nothing wrong with having packaged bank accounts. The FOS only uphold around 1 in 10 complaints about them (although thats largely due to the banks being able to timebar so many complaints). You have used the benefits of a packaged bank account. So, whilst that does not prevent you from complaining, it does reduce the chances of success on a complaint. You then changed the bank account to get travel insurance indicating you know exactly how packaged bank accounts work.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Callaghan83
    • By Callaghan83 7th Sep 17, 10:43 AM
    • 3 Posts
    • 0 Thanks
    Callaghan83
    • #9
    • 7th Sep 17, 10:43 AM
    • #9
    • 7th Sep 17, 10:43 AM
    Yes they told me if I took the royalties account then I would get a better rate on my loan, but it ended up costing me more since the little I saved in interest I more than paid for the privilege of having a royalties account. Also I have NEVER used the benefits of said account until last year when it was cheaper short term to upgrade the account to royalties gold than it was to get worldwide travel insurance. I am not expecting anything to come of this if truth be told, I have banked with RBS for almost 20 years and they have never once helped me when I have needed it.
    • Moneyineptitude
    • By Moneyineptitude 7th Sep 17, 12:11 PM
    • 19,300 Posts
    • 9,399 Thanks
    Moneyineptitude
    Also I have NEVER used the benefits of said account until last year
    Originally posted by Callaghan83
    A contradiction, surely?

    You never used the account benefits until you did; but that means you used them and can't complain you didn't!
    • Callaghan83
    • By Callaghan83 7th Sep 17, 7:22 PM
    • 3 Posts
    • 0 Thanks
    Callaghan83
    Wasn't worded correctly, I never used the benefits of the old account, prior to the upgrade
    • Moneyineptitude
    • By Moneyineptitude 7th Sep 17, 7:29 PM
    • 19,300 Posts
    • 9,399 Thanks
    Moneyineptitude
    Wasn't worded correctly, I never used the benefits of the old account, prior to the upgrade
    Originally posted by Callaghan83
    Well, your complaint is now rejected, so your only alternative is to take your case to the Ombudsman.
    • Mersey
    • By Mersey 8th Sep 17, 1:27 AM
    • 1,524 Posts
    • 720 Thanks
    Mersey
    I have a quick question, I filled out the form on resolver, got a reply from RBS that said I upgraded my account last year, which I did for the free travel insurance but my gripe was that they sold the account to me to get a better loan rate several years ago. I was tied into the loan until earlier this year. Has anyone had a similar experience? They say since I upgraded my account I was not missold the account in the first place. Anyone have any suggestions on what to do next??
    Originally posted by Callaghan83


    Your chronology isn't clear. If you mean you upgraded online (ie very willingly), last year then it's no surprise that that claim was rejected.


    However, if RBS told you that you had to take the packaged account in order to receive x (such as an increased overdraft or loan) - as you suggest in your later post - then yes, that is a valid cause to seek redress for, as it was not true and is the reason RBS have been found wanting more than any other banking group re packaged bank account mis-selling.


    But nevertheless that valid claim may now be time barred as others have explained and given that you refer to "years ago" in your later post. Indeed most RBS PBA claims are now time barred after a flurry in the 2014-2016 period, the bank sent out refresher packs to all those still on the Adv Gold Account and the three other then fee paying accounts. So even date of knowledge (the 3 year time bar) are few and far between and only affects a small number who were not sent the packs in error.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
    • gnioto
    • By gnioto 11th Sep 17, 10:34 AM
    • 38 Posts
    • 9 Thanks
    gnioto
    Can I ask how long this took too complete from beginning to end? I put a complaint in last week to lloyds who is have banked with since 2004.

    I went to the bank 23yrs old with a poor credit rating. I had been to Halifax to open a joint account with my partner ready for our first home together. We went to lloyds tsb as it was then and was nervous about being approved for a mortgage. We were approved but I distinctly remember being taken from the mortgage advisor to a banking advisor and we were told we HAD to have a packaged bank account to have a mortgage and that it would get us a better rate. To the tune of around £15 a month (it's 17 now). Somehow we also ended up with a silver account although I don't know what benefit we would have of 2 accounts. We have never been on holiday, we used the AA cover once many years ago and I don't believe we have ever used mobile phone insurance.

    I genuinely believe I was missold both packages and I even remember the names of both staff who dealt with us!

    I'm hoping we have some success with our claim x
    • dunstonh
    • By dunstonh 11th Sep 17, 10:55 AM
    • 89,515 Posts
    • 54,965 Thanks
    dunstonh
    but I distinctly remember being taken from the mortgage advisor to a banking advisor and we were told we HAD to have a packaged bank account to have a mortgage and that it would get us a better rate.
    If it is true that there was a better rate, then that is a good reason to have it.
    Somehow we also ended up with a silver account although I don't know what benefit we would have of 2 accounts.
    Having two accounts is a good thing. Lots of people use a second account to pay all the fixed bills out of and have a standing order just after pay day to go to the number 2 account that covers all the bills. Then you know what is left in the number 1 account is general spending money.

    However, you would not have two PBAs. One of them may be a PBA but the second should be a plain current account. If you have two PBAs then you would expect a success on at least one of them.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • StopIt
    • By StopIt 11th Sep 17, 11:53 AM
    • 879 Posts
    • 809 Thanks
    StopIt
    Can I ask how long this took too complete from beginning to end? I put a complaint in last week to lloyds who is have banked with since 2004.

    I went to the bank 23yrs old with a poor credit rating. I had been to Halifax to open a joint account with my partner ready for our first home together. We went to lloyds tsb as it was then and was nervous about being approved for a mortgage. We were approved but I distinctly remember being taken from the mortgage advisor to a banking advisor and we were told we HAD to have a packaged bank account to have a mortgage and that it would get us a better rate. To the tune of around £15 a month (it's 17 now). Somehow we also ended up with a silver account although I don't know what benefit we would have of 2 accounts. We have never been on holiday, we used the AA cover once many years ago and I don't believe we have ever used mobile phone insurance.

    I genuinely believe I was missold both packages and I even remember the names of both staff who dealt with us!

    I'm hoping we have some success with our claim x
    Originally posted by gnioto
    If it is true that there was a better rate, then that is a good reason to have it.


    Having two accounts is a good thing. Lots of people use a second account to pay all the fixed bills out of and have a standing order just after pay day to go to the number 2 account that covers all the bills. Then you know what is left in the number 1 account is general spending money.

    However, you would not have two PBAs. One of them may be a PBA but the second should be a plain current account. If you have two PBAs then you would expect a success on at least one of them.
    Originally posted by dunstonh

    Depending on the timing, they may have a case because depending on the account, half of the advice may have been a lie.


    I've banked with Lloyds since 2009, and have a Club Lloyds Silver account.


    I use the mobile phone insurance and travel insurance so the Silver (£9.99 p/m) element works for me.


    The bit that has the offers of preferential loan rates, mortgage offers etc is Club Lloyds, and was £5 p/m but has recently been reduced to £3 p/m.


    This comes with a yearly benefit (I hope you've been using this at least!) and would be the only part of the account that you would have had to take to get preferential rates. If they sold the Silver Account on that basis also, it would be completely false.


    Club Lloyds can be taken without a premium account, and is free if you pay £1,500 a month into that account also. I'd contest the Silver account, ask to downgrade to Club Lloyds only, as it'll likely still be needed if you save interest on your mortgage.
    • gnioto
    • By gnioto 11th Sep 17, 7:36 PM
    • 38 Posts
    • 9 Thanks
    gnioto
    A lady rang me from lloyds earlier today. Form went in around lunch time and she called me at 4pm. Asked a few questions and is going to call me back towards the end of the week!
    • Dandytf
    • By Dandytf 14th Sep 17, 6:33 PM
    • 763 Posts
    • 299 Thanks
    Dandytf
    Can anyone answer if rbs cancel my package account if “I reclaim package subs.

    I wouldn’t want to put my breadown cover at risk.
    sc dmp 2012 13k

    Jan 2017 7380 paid. 50% ish...
    • -taff
    • By -taff 14th Sep 17, 6:36 PM
    • 7,344 Posts
    • 4,766 Thanks
    -taff
    Of course they will cancel it
    • IAmWales
    • By IAmWales 14th Sep 17, 6:37 PM
    • 1,229 Posts
    • 2,607 Thanks
    IAmWales
    Can anyone answer if rbs cancel my package account if “I reclaim package subs.

    I wouldn’t want to put my breadown cover at risk.
    Originally posted by Dandytf
    If you're using the benefits, what are your grounds for complaint? Any award will be reduced to take into account your usage.
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