Lastminute.com - Top Secret Hotels REVEALED (London ONLY)

Ellen123 wrote: »

Tonight, every one that was remotely reasonably priced had reviews on Trip Advisor that were beyond scary. Not just that the rooms were small, which might be expected - but every one had serious problems. Not just one bad review, but mostly all of them.

I've been slammed for this before, but I take trip advisor with a huge pinch of salt for the simple reason that everyone has different expectations of hotels. For all we know, the person giving the bad review could be the most obnoxious person around who was rude to the receptionist and would complain if the sky was blue.
There are hotels I won't deal with and more that my clients' won't deal with and I would never recommend any of them here. But there are also hotels that had a terrible reputation a few years ago who have since been bought out, had a complete change of staff and £16million spent on refurbishment, but you won't read about that on trip advisor.
I'm lucky in that I can take my clients's complaints directly to the hotels' sales manager and get action. In fact, my team have been in meetings with about 40 sales managers over the last two weeks and we're very honest with them because they need to know where their business isn't giving the best service.
If you ever have a problem with a hotel, it's always best to report it whilst you are inhouse and give the hotel a chance to put the situation right. If that doesn't work, write an honest account for the attention of the sales manager.

When I worked in hotels, I heard some incredible complaints like the lady who came down to reception at 3am demanding pink towels in her room because she didn't like white ones. But one of the best that I've heard is about a certain very well known lady who insists that a certain hotel change their entire water supply to Evian when her family members are staying there...and they do!