Warning re 24/7 Home Rescue

STAY AWAY FROM 247 HOME RESCUE …..Ok So I am another unhappy customer with similar poor service and tales of woe! , Like many other people here are reporting.

Apparently it is a 30 rolling contract as long as you have not had a service or call out in that service year. However like many others I am sure have the boiler service after the contract renewal with in effect ties you back in to the full Length of the contract.

So I would like to know what my rights are. I have told them I want to cancel the service, they are telling me I would need to pay £120..To cancel how is this a 30 day rolling contract, as they advertise.

I currently pay by DD
Has anyone had success in cancelling without the penalty?.

This company need shutting down.

This company is terrible! They do not provide the service level you would expect from their glossy website and the level of cover which they state is actually misleading and they will avoid providing any service without you having to pay extra. At £25 a month I would have expected some reaction when my 3 year old boiler failed last month but no this is what happened:-
April 27 (0630) We discovered the boiler had failed with no hot water and on investigation boiler displayed two error messages L2 or F2. Following the boiler reset procedure resulted in either of these error messages with no heating or hot water. Phoned 24/7 Home Rescue emergency line. I was informed that due to the L2 error code it could be a gas supply problem (despite my gas cooker working fine) and I would therefor have to pay £75 up front to cover the fact the 'problem' could be outside of the contract. I agreed to pay on the condition this amount would be refunded if the problem was not with the gas supply. I was then told someone would be in touch to come out and have a look within the next few hours, they could not give a specific time frame. Waited all day and at 4:30 phoned them to ask what was going on? I was told that due to the Bank Holiday weekend I would not have an engineer visit until Tuesday (2nd May). This I believe is totally unacceptable.
When the engineer finally arrived on Tuesday he was unsure what was causing the problem and listed all of the parts he would replace to try and find and fix the fault. He would have to order the parts and contact 24/7 to make sure the cover was in place.
I received a call from 24/7 on the following day stating that the parts required exceeded the 60% cost of the boiler as stated in the small print of their contract. They could however get the manufacturer to send an engineer but I would have to pay £100 contribution as the repair with the current parts listed was likely to exceed £700 and because of the 60% limit this would be my contribution. At this stage I just wanted my boiler fixing.
When the Ideal engineer arrived he diagnosed the fault in 2 minutes. A leaking washer had allowed the gas jet to become corroded. He fixed the fault in about 20 minutes. He used 1 washer and a new gas injector (cost approx £30).
24/7 have refused to provide a refund for £175 additional payments I have had to make to get this problem resolved and so there is no justification for £25 a month they are charging. If I had gone direct to Ideal I could have had a same day call out on April 27th with an all inclusive price of £280 including all parts and VAT.
I have been paying 24/7 £300 a year for nothing!
An absolute rip off! there are far better companies out there providing proper cover for a lot less!