Clydesdale/Yorkshre Bank PPI

Holywell wrote: »

I also received a letter from yorkshire bank asking me to contact them in Nov 16. When I called them they said I may have been mis sold ppi in the past and invited me to make a complaint if i thought i had been mis sold ppi.I made my complaint over the telephone for 10 loans and credit cards. Ppi had been front loaded so I had paid interest on them too. All complaints were upheld and I am now waiting for cheque for 25k. I had no information other than one loan account they had quoted on the original letter they had sent to me but they checked their records and some were done manually dating back to 1997 and they found all of the other records. I was honest with them to the best of my knowledge when I made the complaint. Go ahead and answer the questions they ask to your best ability. Do not go through a claims management company. I have had in total 37k refunded to me and I made complaints to 4 different banks all were upheld. They will accept your complaint over the telephone so it's quicker too. Just make a note of your reasons for making the complaint and have them to hand when you make the call. Don't delay:)