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I started the process in mid August and hearing nothing by 4th September followed up. Was advised the welcome pack had been sent but as we'd had not received it another would be. We should have got the message then!!!! However, despite my better judgement we did the necessary to proceed (cancelling the request sent earlier that day that we would not be proceeding, and had an acknowledgement on 7th September that an account had been set up and then.......silence!!
We followed up again (and again and again) until finally we were asked to give meter readings for a second time followed by an acknowledgement again that our account had been set up and then....silence!!
We don't check our bank account on line every day or even every week so it was with shock on 27th September that we discovered that two initial payments had been taken ie one on 11th September and one on 26th September (with one to our then current provider in between).
Needless to say on the phone again (our 10th call during the process!!) to ask what was going on only to be told that they had only taken one payment.....!!! Damien did say I should contact Diane which I did. Diane confirmed verbally and even "verbally" apologised, however, for safety's sake we decided to email as well for confirmation. The response was that the money would be refunded (and has now been I admit) and that none of this was the fault of OneSelect.
The attitude in this email made me realise that I truly had made a mistake but the cooling off period had ended. I worded a strong email back to OneSelect advising how it could possibly be our fault and that we had responded promptly to, by now, 3 requests for meter readings, had two payments taken, had had two account numbers allocated and had been given three different switch dates and asking that this be escalated. This was 48 hours ago and nothing heard.
I yesterday commenced a further switch out of desperation. The ONLY good point with OneSelect is that there are no exit fees.

I switched easily on dual fuel, but my first electricity meter reading failed to show on my account and they estimated it instead, despite the fact that I have an email stating that they had received my readings, and several gas and electric readings have failed to show since. I've contacted Iresa about 12 times since April via their online ticketing portal, and each time my messages have been ignored, then marked as 'resolved' without any contact or resolution. I tweeted them today and finally got a response, simply to tell me that my latest reading had not been validated (although no explanation why) and that my complaints had been passed onto their complaints department. I'm doubtful I'll hear any more. Avoid this company. It has taken me 6 months to get (an unsatisfactory) response from them.

Joined Oneselect in July and still have no online account so cannot see bills,energy usage or anything. Tried the phone line which did eventually connect. They were unhelpful to the point of rudeness. Emailed and got reply to say technical problems and no online accounts until at least mid-October. Very unsatisfactory