atm deduct extra money from my account

2

Comments

  • yinlokkwan
    yinlokkwan Posts: 10 Forumite
    edited 16 March 2017 at 7:25PM
    I will thanks for all advice and the whole thing is too complicated, i am still panic right now since i never take that amount of money from atm
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    It's not complicated.

    For each transaction:
    How much did you try to withdraw?
    How much did the machine dispense?
    How much did they deduct from your account?

    Tell the truth. Tell the bank.
  • yinlokkwan
    yinlokkwan Posts: 10 Forumite
    thank you it really helpful!!
  • Shakin_Steve
    Shakin_Steve Posts: 2,700 Forumite
    First Anniversary Photogenic First Post Name Dropper
    edited 16 March 2017 at 10:39PM
    Oh, for goodness sake. If you're going to ring the bank tomorrow, try practicing your speech tonight
    Deleted
    I came into this world with nothing and I've got most of it left.
  • Was the ATM at the Co-op?
  • yinlokkwan
    yinlokkwan Posts: 10 Forumite
    edited 16 March 2017 at 10:00PM
    no it is the one provided by the restaurant, or i should not trust the ATM without coop again
  • I got a thanks for that. Oh, the irony. :rotfl:
    I know this is unrealistic and you are right, how can i tell people if everything is not convincing
  • Westie983
    Westie983 Posts: 5,213 Ambassador
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    Interesting as to withdraw £150 you would normally have to enter this amount into the keypad, as an other amount as it unlikely to be a standard amount as they are normally

    £10
    £20
    £50
    £100
    £200

    And occasionally dependant on ATM £5..

    If you are sure you did only take £30 then you will need to go to your bank with the details of the ATM and the location, they will put in a ATM discrepancy form, which means they will contact the ATM owner and ask them to balance the ATM, if it is over and your story adds up you will be refunded.

    If when they investigate the ATM balanced I would make the assumption it was a good night out and you just don't remember...

    Let us know what happens.

    Westie983
    I’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.
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  • TrustyOven
    TrustyOven Posts: 746 Forumite
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    Westie983 wrote: »
    Interesting as to withdraw £150 you would normally have to enter this amount into the keypad, as an other amount as it unlikely to be a standard amount as they are normally

    £10
    £20
    £50
    £100
    £200
    No.

    I once mistakenly took out £250 by pressing the once button that selected 250 as the fixed amount, and that one isnt on your list.

    (I was impatient and the ATM was slower than usual, so I pressed "cash&receipt" button once, nothing happened, pressed it again but in that moment it went to the next screen and I effectively selected £250, and it spewed it out :D )

    Also, perhaps cash points can be hacked, so why is everyone blaming the OP on this?
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  • JuicyJesus
    JuicyJesus Posts: 3,830 Forumite
    First Anniversary Combo Breaker First Post
    TrustyOven wrote: »
    Also, perhaps cash points can be hacked, so why is everyone blaming the OP on this?

    I've never heard of a cashpoint being "hacked" and I'm not sure where the benefit in doing so would be in this case.
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