Have you tried to reclaim old bill credit?

After 5 months, Scottish power still owe we £54. I told them in September I was moving home later that month. Called again in October to give the final readings and request a refund. Each month after that I have called or emailed (total3 complaint emails) and yet I still don't have my money. Each person tells me it's been or is being raised, they have the correct bank details but it never arrives.....

I switched from Scottish Power to npower in October 2013.

My Scottish Power account was closed in December 2013 at which time I was £335.82 in Credit. I was refunded £111.78 in January this year and am still waiting for the balance of £224.04

I have been told that it will be credited to my bank account in 7 working days. I'm not holding my breath.

I've just discovered that Scottish Power hasn't fully closed my duel fuel account because the gas bill hasn't been finalised; the "final bill" is listed as an estimated bill. Although I moved to Npower in late October and cancelled my SP direct debit, SP hasn't been in touch to sort out final readings in order to pay the bill, and so the account is still active. I rang them in November to ask when my credit balance would be refunded and they didn't tell me that there was an issue. The lady I spoke to told me the refund would take a few weeks but I would receive a cheque. They now say that they'll have to contact Npower as the gas meter reading is now "in dispute" as the switch happened back in October, and so they can't finalise my bill.

SP won't refund the credit from my electricity account until the gas bill is sorted out, so they're sitting on over £100 of mine. I thought that a new power supplier was supposed to pass on final readings as part of the switching process.

It's definitely worth checking your old energy account to make sure it's up-to-date; I only discovered the problem because I keep receiving emails from Scottish Power and decided to see if I could still log on to my online account in order to stop them.

I used the freephone number via saynoto8070 and was put through to a person much quicker than by dialing the number printed on the bill.

Same thing just happened to us. We switched from EDF to Cooperative Energy recently, and were over £400 in credit at the time.

We provided a final meter reading, at which point we were told that we were owed nothing and had still to pay over £100 for final bill settlement on the account!

We were paying Direct Debit at a rate that ought to have well covered our usage. It was just two people, mostly out during the day, in a tiny 1 bed flat! How can this possibly happen?

I was livid. We're paid up to avoid issues, but I want an answer from them as I cannot simply believe that we owed them over £500 at the rate we were paying them on a monthly basis.