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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:14 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Edf energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:14 PM
    Edf energy reviews: Give your feedback 28th Jan 13 at 4:14 PM
    This is a feedback thread on energy supplier

    Edf Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 12-09-2017 at 1:10 PM.
Page 1
    • kevin52
    • By kevin52 27th Mar 13, 8:56 AM
    • 151 Posts
    • 94 Thanks
    kevin52
    • #2
    • 27th Mar 13, 8:56 AM
    • #2
    • 27th Mar 13, 8:56 AM
    That's very interesting. Topic posted 2 months ago and no bad experiences then?
    • Nada666
    • By Nada666 27th Mar 13, 9:08 AM
    • 4,869 Posts
    • 3,888 Thanks
    Nada666
    • #3
    • 27th Mar 13, 9:08 AM
    • #3
    • 27th Mar 13, 9:08 AM
    Or EDF engineered a widespread power cut denying customers access to the internet until the thread bubbled off the front pages and got buried and forgotten. Crafty work by the French.
  • coffeefixer
    • #4
    • 10th Apr 13, 10:04 PM
    No Reviews - thats not like MSE people!
    • #4
    • 10th Apr 13, 10:04 PM
    I really wanted to take up this deal but after reading all the bad reviews on review centre I am very dubious. They seem pretty recent too. Anyone else had problems?
    • brewerdave
    • By brewerdave 11th Apr 13, 8:28 AM
    • 4,697 Posts
    • 1,954 Thanks
    brewerdave
    • #5
    • 11th Apr 13, 8:28 AM
    • #5
    • 11th Apr 13, 8:28 AM
    I really wanted to take up this deal but after reading all the bad reviews on review centre I am very dubious. They seem pretty recent too. Anyone else had problems?
    Originally posted by coffeefixer
    ...if you search this bit of the forum for EDF you will soon find loads of threads going back two years or more detailing huge problems with a) switching or lack of b) billing and c) incorrect direct debit setting.
    It does seem to have gone quiet over the last month or two tho'.
  • wnjmurphy
    • #6
    • 11th Apr 13, 8:43 AM
    • #6
    • 11th Apr 13, 8:43 AM
    For the second time in 4 months I have had what brewerdave lists under C.) Incorrect direct debit setting.

    I telephoned last week after having a lovely letter threatening a warrant to enter my property to fit a prepayment meter. I explained the situation that due to illness (depression) I very often struggle with admin / payments and was in the process of looking at getting someone else to deal with my accounts.

    We had a lovely chat and an agreement to pay £90 or so from May 1st.

    Naturally imagine my horror when over £480 disappears out of my account. So I phone same day, they've apparently failed to put a block on the whole amount - not sure that's how DD's work is it?

    Was told it was too high an amount for CS rep to do, so a manager would auth and I would get a phonecall, 3-5 working days.

    Here I am a week later, being told it can take up to 10 working days, and the manager was "a bit busy at the moment" and had I tried my bank? So I have, and they're getting me the money back hopefully by 6pm tonight so I can actually pay my rent!

    Then the fight begins!
    • brewerdave
    • By brewerdave 11th Apr 13, 8:55 AM
    • 4,697 Posts
    • 1,954 Thanks
    brewerdave
    • #7
    • 11th Apr 13, 8:55 AM
    • #7
    • 11th Apr 13, 8:55 AM
    For the second time in 4 months I have had what brewerdave lists under C.) Incorrect direct debit setting.

    We had a lovely chat and an agreement to pay £90 or so from May 1st.

    Naturally imagine my horror when over £480 disappears out of my account. So I phone same day, they've apparently failed to put a block on the whole amount - not sure that's how DD's work is it?
    Originally posted by wnjmurphy
    ...suspect that you have reached your "annual review" date; the small print on DD plans with EDF says that any outstanding amount greater than £150 at annual review,will be taken as one payment BUT they should have given you advance notice of this. Have you got an online account?If so, you should have had an email pointing you to the message area in MyAccount .If not online ,then you should have received a snailmail. Unfortunately there are many tales of EDF's interpretation of annual review!! Be prepared for a fight when your bank reclaim the £480!!
  • wnjmurphy
    • #8
    • 11th Apr 13, 9:26 AM
    • #8
    • 11th Apr 13, 9:26 AM
    It was a payment scheme set up to repay as I had not had a DD set up and due to reasons mentioned previously about lack of real on-the-ball-awareness paying bills, I had let the outstanding amount build.

    I was proactive, and set up Direct Debit for normal payments + extra to repay what I owed!

    Just checked my online messages and see nothing about an annual review.

    It was EDF representitive that suggested phoning my bank to get it back through quicker. If the EDF refund comes through in the next day or so (after my bank attempts) - I will happily pay it back to them.

    It's the speed of the refund that is the issue...they've already agreed to issue one! That and the lies they originally told me (3-5 working days) coupled with the fact they have depression notified on my account that has driven me bonkers!
  • Life is Tough
    • #9
    • 24th Apr 13, 2:21 PM
    Edf dd
    • #9
    • 24th Apr 13, 2:21 PM
    Just joined the Cheap Energy Club and was about to take on EDFs Blue + Price Promise to Feb 2015 until I saw that they were automatically going to set my DD at £142.16 per month. How can that be when I'm only pay £69 at the moment and they've told me I'll be saving £135/year? After reading the problems people are having with their DD setup I'll not bother!
    • 1981trouble
    • By 1981trouble 24th Apr 13, 5:48 PM
    • 143 Posts
    • 44 Thanks
    1981trouble
    Two years ago we switched to edf and it took ages, direct debits and meter readings were messed up and customer service was appalling.we swiftly moved to another provider.

    3months ago (in a new house) we switched to them as prepayment, took about a month, no problems at all (well the online system givingdifferent dates to our letters but we ignored it).
    Last week had credit meters installed, again no issues. Everything has gone smoothly and dd set up. S far so good.
    Experience this time has been much better so either customer service has improved or the different location means a different team.
  • Ecodave
    Have been with Edf for a couple of years now, and my only real issue was being unable to access my online account for the first six months. The direct debits do seem to fluctuate more than you might expect, would be interested to know the formula they use to calculate the dd's if anyone knows it?
    • Anouchka
    • By Anouchka 25th Apr 13, 12:09 AM
    • 146 Posts
    • 467 Thanks
    Anouchka
    I swapped to EDF a while back now. The swap went smoothly. I like their web site and submit monthly readings online. I pay by direct debit and am happy that I am paying the right amount to cover my usage. No complaints so far ...
  • yat360
    Dreadful company. I've just switched to Cooperative Energy. I was with EDF for a year and a half but got really fed up with inconsistent direct debit withdrawals. The agreement/plan was £140 per month but some times they would take the odd £60 in the middle of the months and the monthly payment on the agreed payment date varied anywhere up to £270 a month and never the agreed figure. I coudn't plan at all. So much for the DD guarantee (I never received any notice of any change to the DD amount and every single month was a different amount! The final straw was the March payment they took of £270. Awful, awful, awful. I'll never go back!
  • Arachne
    Been with EDF for several years (switched from British Gas), and they've actually been pretty good to deal with.

    The switch from BG went smoothly, no messed up bills or anything like that.

    Only hiccup was when they wrote trying to up my gas DD to £36 from £16 a month awhile back - but that was sorted with a few choice words on the phone , and we settled at £20.

    All in all, been treated pretty well, which is why I've not switched since.
    • bye bye band G
    • By bye bye band G 25th Apr 13, 10:57 AM
    • 127 Posts
    • 93 Thanks
    bye bye band G
    I have been with EDF for a few years, since they took over my account which was with Sainsburys energy. I think they are quite good actually. They have a freephone 0800 customer services phone number, so no costs to calling them, and yes, they do try to up the DD every time, probably more than they should BUT I ring them up every time and tell them my Maths and they always agree to put it down, it's not a problem. I've never had a rep insist they must keep it at what they said it would change to in the bill yet. I always wonder if people who moan about huge changes to their DD have actually tried TALKING to their energy company.
  • yat360
    I have been with EDF for a few years, since they took over my account which was with Sainsburys energy. I think they are quite good actually. They have a freephone 0800 customer services phone number, so no costs to calling them, and yes, they do try to up the DD every time, probably more than they should BUT I ring them up every time and tell them my Maths and they always agree to put it down, it's not a problem. I've never had a rep insist they must keep it at what they said it would change to in the bill yet. I always wonder if people who moan about huge changes to their DD have actually tried TALKING to their energy company.
    Originally posted by bye bye band G
    Actually, yes I did.....but you miss the point that you should not have to keep ringing them because they sneakily increase (and significantly) the monthly DD. Inconsistent DD payments are horrendous to have to deal with. I couldn't plan. In 18 months I never paid the same monthly DD payment ever and every single payment, apart from the first, was higher than the agreed plan.
  • Wywth
    Just joined the Cheap Energy Club and was about to take on EDFs Blue + Price Promise to Feb 2015 until I saw that they were automatically going to set my DD at £142.16 per month. How can that be when I'm only pay £69 at the moment and they've told me I'll be saving £135/year? After reading the problems people are having with their DD setup I'll not bother!
    Originally posted by Life is Tough
    EDF set their initial monthly payments as 1/12th of the calculated cost of the annual consumption you advise them of.

    If that comes to £142.16 per month, and is £135 per year cheaper than your current supplier, then it's presumably costing you £1840.32 p.a. with your current supplier.
    If you are only paying £69 per month (and assuming no accrued credit) then that means you would only pay £828 of this after a year ... so expect a steep rise soon in your monthly payments on your reassuringly expensive tariff

    BTW, I've never known EDF to set their monthly payments in anything other than whole pounds per month.
  • Wywth
    ...The direct debits do seem to fluctuate more than you might expect, would be interested to know the formula they use to calculate the dd's if anyone knows it?
    Originally posted by Ecodave
    It beats me too. I recently got my 6 monthly review and couldn't really understand how they got the figures they did.
    Confident I am on target to pay my annual cost by 12 monthly payments, I called them to ask them to revert to the originally agreed payments and they immediately agreed, no questions asked, no explanations requested.

    (Admitedly they were planning on taking less per month overall by DD, but I felt this would lead to a shortfall. Not sure if they would have been so willing to accept the revised monthly payment if I wanted to reduce it, rather than increase it, back to it's original level. It's further complicated because they think I'm overpaying one fuel and underpaying the other ... but they only take one combined monthly DD - I'll let them sort out how to apportion the costs)
    Last edited by Wywth; 25-04-2013 at 1:12 PM.
    • brewerdave
    • By brewerdave 26th Apr 13, 9:01 AM
    • 4,697 Posts
    • 1,954 Thanks
    brewerdave
    Have been with Edf for a couple of years now, and my only real issue was being unable to access my online account for the first six months. The direct debits do seem to fluctuate more than you might expect, would be interested to know the formula they use to calculate the dd's if anyone knows it?
    Originally posted by Ecodave

    ...if you read back thru EDF threads for the past 18 months+ you will find that NOBODY has really got to the bottom of how the EDF "supercomputer" calculates future d/ds -as on almost every occasion the EDF staff agree readily to a reduction/adjustment as requested by the customer!!
    Some of us believe that either a) the EDF computer is a Sinclair ZX81 with some missing keys
    OR b) the DDs are calculated by a roomful of monkeys typing randomly on a set of broken keyboards
  • murph_avfc
    Well for me the story gets even more entertaining.

    Here's how it was left:

    Was told it was too high an amount for CS rep to do, so a manager would auth and I would get a phonecall, 3-5 working days.

    Here I am a week later, being told it can take up to 10 working days, and the manager was "a bit busy at the moment" and had I tried my bank? So I have, and they're getting me the money back hopefully by 6pm tonight so I can actually pay my rent!
    Well, the bank were true to their word and the money was back, allowing me to pay my rent.

    Between then and now, EDF have tried to take a further £63! I asked using their online help why, apparently my DD was supposed to start April 1st (strange, I had agreed May 1st!)

    Now for the even more entertaining news - EDF did indeed refund, to an OLD (but active as it has an overdraft I'm paying off) bank account. Meaning that part of their refund has disappeared into an overdraft.

    I haven't found the strength to speak to them again about it, needless to say though having admitted the depression / mental health issues from the first attempt to set up a payment plan, I won't be allowing them to get off lightly.

    Pathetic, as soon as it's sorted I'm switching.
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