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  • FIRST POST
    • CurlySue2017
    • By CurlySue2017 17th Jan 18, 10:39 AM
    • 61Posts
    • 71Thanks
    CurlySue2017
    Where to go after CMS?
    • #1
    • 17th Jan 18, 10:39 AM
    Where to go after CMS? 17th Jan 18 at 10:39 AM
    So my partner is the paying parent and we have been trying to get his case resolved with the CMS now since 2014. He has called and written several times but have received nothing back from them at all.

    Can anyone advise what the next step is above the CMS?

    Their complaints procedure says that you have to wait for their final response until contacting the Independent Case Examiner.....but what happens when they don't respond at all?

    Would the CAB be a good start, or our local MP maybe?
Page 1
    • Comms69
    • By Comms69 17th Jan 18, 10:41 AM
    • 2,396 Posts
    • 2,271 Thanks
    Comms69
    • #2
    • 17th Jan 18, 10:41 AM
    • #2
    • 17th Jan 18, 10:41 AM
    What's the issue?
    • CurlySue2017
    • By CurlySue2017 17th Jan 18, 12:25 PM
    • 61 Posts
    • 71 Thanks
    CurlySue2017
    • #3
    • 17th Jan 18, 12:25 PM
    • #3
    • 17th Jan 18, 12:25 PM
    Far too complicated (and personal) to go into detail here - the post would be pages long!

    Just wanted to know if anyone could advise what the next step is to go above the CMS?
    • NotSuchASmugMarriedNow
    • By NotSuchASmugMarriedNow 17th Jan 18, 8:22 PM
    • 572 Posts
    • 1,108 Thanks
    NotSuchASmugMarriedNow
    • #4
    • 17th Jan 18, 8:22 PM
    • #4
    • 17th Jan 18, 8:22 PM
    It really really does depend on what the problem is.
    Overactively underachieving for almost half a century
    • CurlySue2017
    • By CurlySue2017 18th Jan 18, 8:37 AM
    • 61 Posts
    • 71 Thanks
    CurlySue2017
    • #5
    • 18th Jan 18, 8:37 AM
    • #5
    • 18th Jan 18, 8:37 AM
    I'm not being rude by asking this (forum posts can be taken in any way) but I have to ask - why does it matter what the problem is?

    We are not looking for any advice on the case, just who to step it up to when you get nowhere with the CMS.

    I thought that someone with experience of it might be able to advise where we go next, but it would appear not.
    • Comms69
    • By Comms69 19th Jan 18, 9:53 AM
    • 2,396 Posts
    • 2,271 Thanks
    Comms69
    • #6
    • 19th Jan 18, 9:53 AM
    • #6
    • 19th Jan 18, 9:53 AM
    Far too complicated (and personal) to go into detail here - the post would be pages long!

    Just wanted to know if anyone could advise what the next step is to go above the CMS?
    Originally posted by CurlySue2017
    No.


    Not if you don't explain the issue.


    How is anyone supposed to guess at which possible dept it might be. Don't want to share on here, fair enough, go and pay a solicitor for advice
    • CurlySue2017
    • By CurlySue2017 19th Jan 18, 10:56 AM
    • 61 Posts
    • 71 Thanks
    CurlySue2017
    • #7
    • 19th Jan 18, 10:56 AM
    • #7
    • 19th Jan 18, 10:56 AM
    LOL why not just say that you have no idea what the answer is, instead of trying to fish information out of people?

    Found the answer elsewhere so sorry, you won't be getting any fodder today
    Last edited by CurlySue2017; 19-01-2018 at 11:01 AM.
    • Comms69
    • By Comms69 19th Jan 18, 11:15 AM
    • 2,396 Posts
    • 2,271 Thanks
    Comms69
    • #8
    • 19th Jan 18, 11:15 AM
    • #8
    • 19th Jan 18, 11:15 AM
    LOL why not just say that you have no idea what the answer is, instead of trying to fish information out of people?

    Found the answer elsewhere so sorry, you won't be getting any fodder today
    Originally posted by CurlySue2017


    How can anyone know the answer without the facts....


    e.g. The CMS wont do a recalculation, the CMS wont return money which is overpaid, the CMS wont provide details so I can avoid collect and pay.......


    I'll just keep your username in mind next time you seek advice.
    • Caroline_a
    • By Caroline_a 24th Jan 18, 3:50 PM
    • 3,902 Posts
    • 10,746 Thanks
    Caroline_a
    • #9
    • 24th Jan 18, 3:50 PM
    • #9
    • 24th Jan 18, 3:50 PM
    I went to my MP when I couldnt get anything from my ex and CSA as was were useless. Even though the MP acted, wrote letters etc, made no difference whatsoever.
    • CurlySue2017
    • By CurlySue2017 24th Jan 18, 4:45 PM
    • 61 Posts
    • 71 Thanks
    CurlySue2017
    I went to my MP when I couldnt get anything from my ex and CSA as was were useless. Even though the MP acted, wrote letters etc, made no difference whatsoever.
    Originally posted by Caroline_a
    Sounds about right! It seems that whether you are a receiving parent or a paying parent, the CMS are useless in either case.

    Thanks for the reply though

    After doing some further investigation and finding out (as you say) that MP's involvement often has little effect, we have decided to take professional legal advice.
    • Comms69
    • By Comms69 24th Jan 18, 4:54 PM
    • 2,396 Posts
    • 2,271 Thanks
    Comms69
    Sounds about right! It seems that whether you are a receiving parent or a paying parent, the CMS are useless in either case.

    Thanks for the reply though

    After doing some further investigation and finding out (as you say) that MP's involvement often has little effect, we have decided to take professional legal advice.
    Originally posted by CurlySue2017
    Careful, they might ask what the issue is too.....
    • JJWSJS8700
    • By JJWSJS8700 10th Feb 18, 9:29 AM
    • 76 Posts
    • 6 Thanks
    JJWSJS8700
    Complaints Resolution Team
    Po Box 247
    WASHINGTON
    Tyne & Wear

    In the CSA website, find which system your on: before 2003 after 2003 or this new one, there are 4 offices, send an email Saturday morning, Saturday evening and the same next day Sunday.

    Marked at top: COMPLAINTS RESOLUTION TEAM

    Then they all start ringing within 10 days.

    MP did ask in Parliament about my case, I receved a letter from No.10 Downing Street, stating:

    We have NO intention of taking Child Suppot payments from a persons UK WORKS PENSION, for his child, even though he has done a runner and left the UK.

    But we will send it to him each week for himself.
    • Comms69
    • By Comms69 15th Feb 18, 10:02 AM
    • 2,396 Posts
    • 2,271 Thanks
    Comms69
    Complaints Resolution Team
    Po Box 247
    WASHINGTON
    Tyne & Wear

    In the CSA website, find which system your on: before 2003 after 2003 or this new one, there are 4 offices, send an email Saturday morning, Saturday evening and the same next day Sunday.

    Marked at top: COMPLAINTS RESOLUTION TEAM

    Then they all start ringing within 10 days.

    MP did ask in Parliament about my case, I receved a letter from No.10 Downing Street, stating:

    We have NO intention of taking Child Suppot payments from a persons UK WORKS PENSION, for his child, even though he has done a runner and left the UK.

    But we will send it to him each week for himself.
    Originally posted by JJWSJS8700
    Mostly because they're not entitled to......
    • JJWSJS8700
    • By JJWSJS8700 19th Feb 18, 10:06 AM
    • 76 Posts
    • 6 Thanks
    JJWSJS8700
    Not entitled to do what?

    The Givt. make the rules/legislation....they want Parents’ to provide for their children.
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