AVRO Energy false prices advertised

cifpower - Maybe if people actually read & understood what was being said to them in plain English I wouldn't have to dumb it down to waffle & wouldn't have to make ad hominem attacks. I can only put it in idiot proof terms so many times. The below may clear this up for you (or not).

As said multiple times I haven't been furnished with a welcome pack or terms & conditions so do not know anything about their standing charges. I haven't got that far with them? Do you understand? Simply at the quote stage?

If they hadn't changed the quote simply because I use less fuel than I originally quoted them I would have chased them for a welcome pack (if not received soon) & carefully read through it. This is not a terms & conditions issue at this point.

I have since found another supplier who has also quoted me £62 per month & have successfully signed up with them without a hitch.

molerat sorry for not addressing your previous response. Yours is so far the most intelligent response. That's not me talking down to you by any means. What you say is possible I guess but surely their quote system & Martin's Energy Saving quote system should reflect that.
Otherwise like I say its false advertising. Quote one price to attract people in & then increase the price when the customer applies.

I think it’s fairly obvious to all concerned that the £62 is a quote & what I actually pay over the 12 months will vary dependent on use. I have already pointed out that I am aware of this but some of you still keep harping on about it like it is the cause of the issue.

If my quote jumps by £20 (like it did) my Direct Debit jumps by £20. Yes, I may (most likely will) get my money back further down the line.

Why should I accept an increase in my initial monthly payment based on the fact that I use less gas & electricity?
I presently pay £59 per month with my existing supplier & my account is in credit. They will be sending me a cheque when I leave them.

Bottom line is you can't quote someone £62 (which dictates the amount of your monthly Direct Debit for potentially your first 6 months) & then when you find out that customers is actually going to use a little less gas & electricity increase the quote & subsequently the monthly Direct Debit to £82!
If they are front loading quotes based on us running up to winter, that should be detailed on MSE & their own website.

What they are doing IS false advertising 101.

There has been so many smug self-assured replies to this thread suggesting that the entire situation has been caused by me not understanding Avro or how energy is billed. A lot of the responses look like they have come from a very badly trained customer service department.
Not suggesting that MSE employs anyone to monitor the forum, intervene or steer the conversation in a desired direction. I know (1st hand) that most large companies have been doing that now for at least 6 years with forums & social media, but like I say I’m sure that is not the case here at MSE. Obviously. It’s more than likely just some forum member just getting the wrong end of the stick.
Probably over exhausted from helping so many other users.

There has since been another thread started by another user showing that Avro pricing no longer matches the pricing of MSE so I am not alone.

I would like to add that Avro have not contacted me by telephone or replied to my emails so they appear to be falling apart at the seams.

MothballsW -* thanks for the response. I did receive an email from them asking me to set up a password when I initially applied to join them. I have double checked the email. There is no pdf file attached.
When I log onto their system it shows a diagram of their switching process & where I am in the process. I'm one step behind being sent a welcome pack (apparently) !