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  • FIRST POST
    Charlotte8786
    Help! paying out to the claims guys..
    • #1
    • 26th Sep 11, 7:41 PM
    Help! paying out to the claims guys.. 26th Sep 11 at 7:41 PM
    Hiya, I was wondering if someone could give me a bit of advice.
    Nearly two years ago someone from the claim guys rang me up asking if I had a credit card etc and then told me they would get me my money back on all the ppi I had paid since having the card, me being a rather naive 22 year old thought this sounded like a great idea! Anyway after about 6-8 months I got around 700 pounds back and had to pay the claims guys around 300 (I have of course since realised I should of done the whole thing myself so as to not involve those money grabbers!!) So as far as I was concerned that was the end of that, then in July I had a text from them telling me my claim had been successful and to give them a call, I thought this was just some mistake and ignored it however a couple of days later I had a letter from Lloyds telling me that as a final response to my complaint they were going to pay me 1347.00.
    Since then I have been receiving daily calls from the claims guys demanding I pay them their money, is this right that they get a share in this considering as far I was concerned I already paid their share last time and have had no contact with them since then?
    Also I am still waiting for that money despite it being 3 months ago that I got the offer and I am dubious of paying the claims guys before I actually get the money! Up until now I have been dealing with someone from the company who has been reasonably understanding and just rings to see if I have it yet and then says he will keep chasing it up however today I had a horrible call from a woman claiming to be in charge of my accounts and telling me I had to oay them what I owe by Friday.

    Thank you

    Charlotte
Page 2
    • IAmWales
    • By IAmWales 9th May 17, 3:12 PM
    • 1,864 Posts
    • 3,882 Thanks
    IAmWales
    I am an elderly disabled and chronically sick pensioner in my 70s. I was sent information on claiming back money from packaged bank accounts. I was asked to read and sign the paper, there was nothing in the main body of the paperwork saying that they would want 36% of any compensation.
    LLoyds bank admitted it missold me and I was awarded compensation. However the packaged accounts had to be changed to a basic one. and the bank, now TSB, had to use most of the compensation to cover the overdraft which had been part of the packaged account.
    There is only about £500 left of the compensation and now Rapid Reclaims want £1 700 . I don't have it, and only have my pension.
    Also it took several people and a magnifying glass to see where the mention of this 36% was, it was actually below the signature line. That seems disingenuous to me, I signed up to what was in the letter not to an after thought. In any event. I don't have the money to pay them as it has all gone on the over draft and bank fees. As I only have my pension which barely supports me, they can't get blood out of a stone but what are they likely to do. If I were to offer them what is left as a settlement do you think they might consider it or will I be hounded for what is left of my life?
    Originally posted by lizperrott
    Did you think they were doing the work for free?

    You can offer them the £500 as a settlement. They may accept that now and allow you to make a payment arrangement for the rest. If they choose not to accept they can take you to court and get a judgement against you, then they'll be able to get an attachment to take money straight from your pension.

    I'm sympathetic to anyone in debt but your age is irrelevant here. You willingly entered into the agreement and as such you need to abide by its terms.
    • dunstonh
    • By dunstonh 9th May 17, 3:27 PM
    • 89,943 Posts
    • 56,647 Thanks
    dunstonh
    I am an elderly disabled and chronically sick pensioner in my 70s. I was sent information on claiming back money from packaged bank accounts. I was asked to read and sign the paper, there was nothing in the main body of the paperwork saying that they would want 36% of any compensation.
    LLoyds bank admitted it missold me and I was awarded compensation. However the packaged accounts had to be changed to a basic one. and the bank, now TSB, had to use most of the compensation to cover the overdraft which had been part of the packaged account.
    There is only about £500 left of the compensation and now Rapid Reclaims want £1 700 . I don't have it, and only have my pension.
    Also it took several people and a magnifying glass to see where the mention of this 36% was, it was actually below the signature line. That seems disingenuous to me, I signed up to what was in the letter not to an after thought. In any event. I don't have the money to pay them as it has all gone on the over draft and bank fees. As I only have my pension which barely supports me, they can't get blood out of a stone but what are they likely to do. If I were to offer them what is left as a settlement do you think they might consider it or will I be hounded for what is left of my life?
    Originally posted by lizperrott
    As sad as your story is, you employed a company to use the free-of-charge complaints process. The company had a contract stating their terms. You signed that agreement.

    Lets say we believe you. How much did you think they were charging? Do you normally employ someone without finding out the costs first?

    You can make them aware of your grievance and they may accept a reduced offer. However, in future, you really need to be taking more care what you sign up for. You dont need a telling off at your age but perhaps just a reminder to be more careful with your money and your signature.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 9th May 17, 10:21 PM
    • 18,907 Posts
    • 10,122 Thanks
    Moneyineptitude
    I was sent information on claiming back money from packaged bank accounts. I was asked to read and sign the paper, there was nothing in the main body of the paperwork saying that they would want 36% of any compensation.
    Originally posted by lizperrott
    So, if you could not see it, why did you not ask them specifically how much they charged in fees?

    I think you'd have a hard time wriggling out of paying them by simply saying their charges were too small to read.

    By all means offer them a "settlement" figure, but don't be too surprised when they demand the full amount.
    • lizperrott
    • By lizperrott 15th May 17, 10:26 AM
    • 7 Posts
    • 0 Thanks
    lizperrott
    can i ask the name of the claims company?
    Originally posted by Pompey254
    RapidReclaims
    • dunstonh
    • By dunstonh 15th May 17, 10:52 AM
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    dunstonh
    from Rapid reclaims T&C:

    f.‘Fee’ is the money payable to Rapid Reclaims Ltd is respect of pursuing a claim. Rapid Reclaims charges 39.99% of the total redress figure awarded. This 39.99% fee is inclusive of VAT charged at 20%. For example if the redress amount totalled £2,000, the fee payable would be £799.80.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • tommyfc1980
    • By tommyfc1980 14th Jun 17, 9:47 PM
    • 1 Posts
    • 0 Thanks
    tommyfc1980
    Couple of bits worrying me
    As sad as your story is, you employed a company to use the free-of-charge complaints process. The company had a contract stating their terms. You signed that agreement.

    Lets say we believe you. How much did you think they were charging? Do you normally employ someone without finding out the costs first?

    You can make them aware of your grievance and they may accept a reduced offer. However, in future, you really need to be taking more care what you sign up for. You dont need a telling off at your age but perhaps just a reminder to be more careful with your money and your signature.
    Originally posted by dunstonh
    So I've have just started this with rapid reclaims, however the guy I spoke with has told me I would not have to give up my overdraft.... I suppose this is the only thing worrying me. In fact now that I think about he has told me that my bank won't even stop charging for the account even after they have given me a refund! so nothing has to change

    Becoming a bit unsure of this, especially since I've just been sent a letter from them basically repeating and repeating "if your bank won't talk to us tell them you give permission", "If your Bank says our letter of authority is not valid, give your verbal permission" etc etc,

    What you guys think? Is this legit? Am I going to lose my Overdraft?
    • -taff
    • By -taff 14th Jun 17, 10:18 PM
    • 7,188 Posts
    • 5,173 Thanks
    -taff
    If you are complaining about a packaged bank account tht gives you a better overdrft deal than you would have without it, then you will lose that deal.
    If you are complaining about a packaged bank account, you will lose tht bank account extras.
    • lizperrott
    • By lizperrott 19th Jun 17, 12:37 PM
    • 7 Posts
    • 0 Thanks
    lizperrott
    I actually didn't ask them to do this
    I actually contacted them from an online advert saying people with Egg cards might be due PIP repayment. They then asked me to give my bank details, the next thing I knew they had put in a claim for my packaged account.

    I had already contacted the bank about the packaged account but seems they then used the authority I had given for the Egg account to go through all my linked accounts

    Ihis seems disingenuous to me. They can take me to court if they wish, you can't get blood out of a stone!
    • -taff
    • By -taff 19th Jun 17, 6:25 PM
    • 7,188 Posts
    • 5,173 Thanks
    -taff
    You should check what you sig up to when you sign things. There's probably a clause to say they can do this, but you didn' read heir T&Cs thoroughly.
    • Moneyineptitude
    • By Moneyineptitude 19th Jun 17, 6:56 PM
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    • 10,122 Thanks
    Moneyineptitude
    They can take me to court if they wish, you can't get blood out of a stone!
    Originally posted by lizperrott
    Perhaps, but your credit will trashed and you'll be hounded by debt collectors.

    "Disingenuous" or not, you signed your agreement to them complaining on your behalf. The Authority is part of a legally binding contract which you'll find it very difficult to simply not pay.
    • Alpine Star
    • By Alpine Star 20th Jun 17, 5:40 AM
    • 1,250 Posts
    • 609 Thanks
    Alpine Star
    I actually contacted them from an online advert saying people with Egg cards might be due PIP repayment. They then asked me to give my bank details, the next thing I knew they had put in a claim for my packaged account.

    I had already contacted the bank about the packaged account but seems they then used the authority I had given for the Egg account to go through all my linked accounts

    Ihis seems disingenuous to me. They can take me to court if they wish, you can't get blood out of a stone!
    Originally posted by lizperrott

    Their terms state that they need your specific instructions (in addition to any letter of authority) to make a claim. Unless you provided that they don't have a contractual right to make a claim and levy a charge for it.
    • DeeDee3006
    • By DeeDee3006 30th Nov 17, 6:13 PM
    • 2 Posts
    • 0 Thanks
    DeeDee3006
    Advice please
    I was made Bankrupt in 2005 so thought I wouldn’t be able to claim.
    In April this year I filled out forms with Claim Eazy, I was honest and told them this and not surprisingly received a letter from them informing me I couldn’t claim due to Bankruptcy. Never gave it another thought.
    In Oct I received a letter from Nat West informing me of the complaint they had received from me and were looking into it. As I haven’t been with Nat West since my Bankruptcy I just thought it odd, scam maybe. So ignored it.
    Last week I received another letter from Nat West with a cheque for just over £1,000 for a mid sold bank account package.I was ecstatic!!

    The very next day I was bombarded via email, text message and voicemails from Claim Eazy asking for nearly 50%. The very next day a letter stating the same giving me 14 days to pay it until 5th December. Now a little deflated but still £500 up.
    I do think 50% is high, I have no paperwork as I binned it after telling me I
    Could not claim. I have no proof.

    If I have to pay I will but I have at least 10
    Phone calls, emails, texts a day, they are obviously panicking. Surely if this is legit why are they hounding me, do I have to pay it???

    Some constructive advice would be very helpful please ⛄️
    • Moneyineptitude
    • By Moneyineptitude 30th Nov 17, 6:44 PM
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    Moneyineptitude
    Bankrupts cannot complain about PBAs pre-dating their bankruptcy. Any redress is a pre-bankruptcy asset that belongs to the Official Receiver. So if you held this Bank account prior to 2005 you can expect the OR to come calling as well as the Claim Company.

    http://forums.moneysavingexpert.com/showthread.php?t=3766585
    Last edited by Moneyineptitude; 30-11-2017 at 11:00 PM. Reason: Packaged Bank Account, not PPI.
    • dunstonh
    • By dunstonh 30th Nov 17, 7:00 PM
    • 89,943 Posts
    • 56,647 Thanks
    dunstonh
    Last week I received another letter from Nat West with a cheque for just over £1,000 for a mid sold bank account package.I was ecstatic!!
    Was that for a PBA before 2005 or after?

    Post 2005, you get to keep it. Pre 2005, it does not belong to you.

    If I have to pay I will but I have at least 10
    Phone calls, emails, texts a day, they are obviously panicking. Surely if this is legit why are they hounding me, do I have to pay it???
    That is how CMCs act. Quite normal.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • IAmWales
    • By IAmWales 30th Nov 17, 7:13 PM
    • 1,864 Posts
    • 3,882 Thanks
    IAmWales
    I was made Bankrupt in 2005 so thought I wouldn’t be able to claim.
    In April this year I filled out forms with Claim Eazy, I was honest and told them this and not surprisingly received a letter from them informing me I couldn’t claim due to Bankruptcy. Never gave it another thought.
    In Oct I received a letter from Nat West informing me of the complaint they had received from me and were looking into it. As I haven’t been with Nat West since my Bankruptcy I just thought it odd, scam maybe. So ignored it.
    Last week I received another letter from Nat West with a cheque for just over £1,000 for a mid sold bank account package.I was ecstatic!!

    The very next day I was bombarded via email, text message and voicemails from Claim Eazy asking for nearly 50%. The very next day a letter stating the same giving me 14 days to pay it until 5th December. Now a little deflated but still £500 up.
    I do think 50% is high, I have no paperwork as I binned it after telling me I
    Could not claim. I have no proof.

    If I have to pay I will but I have at least 10
    Phone calls, emails, texts a day, they are obviously panicking. Surely if this is legit why are they hounding me, do I have to pay it???

    Some constructive advice would be very helpful please ⛄️
    Originally posted by DeeDee3006
    They're not panicking, they're persistent. They'll continue to be persistent until you pay up.

    If the complaint relates to a time before your BR, you need to declare your windfall to the OR.
    • DeeDee3006
    • By DeeDee3006 2nd Dec 17, 5:51 PM
    • 2 Posts
    • 0 Thanks
    DeeDee3006
    It was from Nat West pre Bankruptcy.
    I have paid it just wanted to make sure that 50% was the norm seeing as I have no paperwork as claim eazy
    Told me I wasn’t entitled. Suddenly I was. Does make me wonder though if Nat West sent them the cheque would they have let me know ��

    Thanks anyway ��
    • Moneyineptitude
    • By Moneyineptitude 2nd Dec 17, 10:37 PM
    • 18,907 Posts
    • 10,122 Thanks
    Moneyineptitude
    Does make me wonder though if Nat West sent them the cheque would they have let me know �
    Originally posted by DeeDee3006
    The Bank would never pay redress direct to a Claim Company, since they are a third party who you alone employed.
    It was from Nat West pre Bankruptcy.
    Originally posted by DeeDee3006
    So what are you going to do when the Official Receiver wants you to pay the whole redress amount back? As already mentioned earlier, none of this refund actually belongs to you...
    • dunstonh
    • By dunstonh 3rd Dec 17, 11:33 AM
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    dunstonh
    Be wary there there is a lag between the OR finding out and them asking you. The longest we have seen has been 3 years.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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