Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • reck_uk
    • By reck_uk 27th Jun 09, 2:23 PM
    • 111Posts
    • 38Thanks
    How are HomeServe still in business
    • #1
    • 27th Jun 09, 2:23 PM
    How are HomeServe still in business 27th Jun 09 at 2:23 PM
    Got my usual bi-monthly begging letter from homeserver today asking me to take out their insurance cover for burst water pipes. Normally it goes straight in the bin but this time i'd thought i'd check what other people thought of them online as i'd heard they had a bad reputation from work colleagues, friends etc.

    So I went to google and did a search and was amazed at the overwhelming bad response I got. It seems at peoples hour of need homeserve hardly ever pay out, normally citing some clause in the terms and conditions. I search on this forum and some others as well and again I was getting the same message, WHATEVER YOU DO STAY AWAY FROM HOMESERVE.

    It just makes me wonder now that they have such a bad reputation how can they still be in business? I suppose they must have hundreds of customers paying their premiums each month not knowing that the when the day comes that they need their help the chances are they are going to be disappointed.

    Needless to say the begging letter went in the bin like all the rest.
Page 9
    • jk0
    • By jk0 8th Mar 18, 11:35 PM
    • 2,234 Posts
    • 24,419 Thanks
    Came without stopcock spanner!
    Like many here I had Homeswerve for about ten years for plumbing & drains having received the papers with my water bill. A couple of years ago they sent a pamphlet offering to fit a remote stopcock switch above the worktop.

    This would have been ideal for me, as the internal stopcock here is seized, and the external one requires a particular spanner.

    Finally the guy showed up to do the work, but had no spanner for the Thames Water meter stopcock! He said it was up to me to call them to get the water switched off!

    I asked what would have happened in an emergency. Would they also have shown up with out a spanner, and required me to call Thames Water? He confirmed that would be the case!

    In view of that, the 'cover' seems pretty pointless, and I cancelled my policy.
    • MothballsWallet
    • By MothballsWallet 11th Mar 18, 12:54 PM
    • 12,098 Posts
    • 16,196 Thanks
    Had an envelope put through my door emblazoned with the Severn Trent and HomeServe logos - on the back it says "Marketing information from HomeServe".

    I'm sending it back marked "unwanted, unaddressed spam" - I'm also opted out of unaddressed mail from Royal Mail but this was addressed "To The Homeowner".

    From what I've read online, I don't want cover with HomeServe.
    I live in the UK City of Culture 2021

    Married to an immigrant.

    Always ask yourself one question: What would Gibbs do?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,936Posts Today

6,924Users online

Martin's Twitter