Can't back up my Samsung phone because laptop says its not connected

Oddjob
Oddjob Posts: 590
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I have never been able to back up my phone (Samsung), because even though I connect it with a cable, it keeps telling me to connect it.
I don't understand as when I plug the phone into the laptop, it charges it, I have even transfered photos over from the phone to laptop, yet it doesn't recognise it is plugged in when trying to back up. I have updated the software on the phone an the laptop.
Same thing happens when I plug another phone in (Nokia), that keeps telling me to connect that in too, yet that also charges whilst plugged in.
What am I doing wrong?
Thanks

Comments

  • dave_dph
    dave_dph Posts: 617
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    Did the laptop download and install the necessary drivers for your particular handset?
  • Neil49
    Neil49 Posts: 3,056
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    When you connect your mobile to your pc the default connection is to charge it.

    To change that to other connection options you have to use the top pull down screen where you can select alternatives.

    I'm presuming you have a smart phone otherwise this isn't an option.
  • GunJack
    GunJack Posts: 11,669
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    ..or maybe you're using a power-only usb lead...yes they are out there. If there's no data lines in the lead the pc won't see either phone..
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • AndyPix
    AndyPix Posts: 4,847
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    Give us a clue - What model is the samsung phone ?
  • JJ_Egan
    JJ_Egan Posts: 20,281
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    Cable or Samsung Drivers not installed are the usual reasons .
  • Oddjob
    Oddjob Posts: 590
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    AndyPix wrote: »
    Give us a clue - What model is the samsung phone ?

    Sorry, not had chance to come back,
    Its a Samsung galaxy S4 mini
  • Oddjob
    Oddjob Posts: 590
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    GunJack wrote: »
    ..or maybe you're using a power-only usb lead...yes they are out there. If there's no data lines in the lead the pc won't see either phone..

    On the Nokia, I know the lead is a data lead, not sure about the Samsung but have tried several leads to no avail.
  • Oddjob
    Oddjob Posts: 590
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    edited 20 June 2017 at 11:50PM
    Neil49 wrote: »
    When you connect your mobile to your pc the default connection is to charge it.

    To change that to other connection options you have to use the top pull down screen where you can select alternatives.

    I'm presuming you have a smart phone otherwise this isn't an option.
    Hi, yes a smartphone, there doesn't seem to be an option on the drop down screen to select alternatives.
  • Oddjob
    Oddjob Posts: 590
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    JJ_Egan wrote: »
    Cable or Samsung Drivers not installed are the usual reasons .

    Is there a driver for the cable?
  • GunJack
    GunJack Posts: 11,669
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    Oddjob wrote: »
    Is there a driver for the cable?

    driver for the phone :)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
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