EON customers-Convert Tesco Clubcard Vouchers

Hi ih8stress

I do understand the concern caused when tariffs are launched which don't include certain benefits, like Tesco Clubcard points, that were available before.

However, I'm afraid it's not possible to include every benefit with every tariff as this wouldn't be economically viable.

We look at the costs of each possible benefit when a new product is launched to see if they can be included.

For instance, some of our online tariffs generally have lower prices but no Tesco points; whereas other tariffs may not be so competitive price wise but have other benefits which may suit individual customers.

Circumstances change, too. Therefore, what may have been possible at one time may not be at another. This can work the other way round as well. Withdrawn benefits may be re-introduced in later tariffs depending on the costs/circumstances at the time.

Sorry I can't offer anything more positive ih8stress but hope this makes our approach a little clearer.

Malc

unhappy_shopper wrote: »

When other Tesco clubcard deals offer 3 times the points value, why is EON offering only 1.5x ? If EON offers 3x value, then I might take up this deal. Else my points are spent elsewhere, maybe Goldsmiths, for a better deal.

Hi unhappy_shopper

This is a brand new initiative which is only in its trial period.

It's different to anything else we've done before so it's a case of seeing how it goes.

Tesco do various other offers with various amounts of points involved. Some are three times as much, some less. It's very difficult to judge one against another as they all involve different things.

This is just a new offer to see if it's of any interest to our customers.

Sorry you're not keen unhappy_shopper but hope it may be of interest in the future.

Malc

I see I am not new in finding my rewards from Eon are now zero!

It seems this has been the case for months and on calling Eon it appears that no online tariff supports any tesco rewards and I can only be offered rewards on a standard tariff....which means an increase of £150 per year.

Yet I have never been informed of these changes, I was not advised when I signed up and entered my clubcard details and on Tesco own website, there is no mention of selective tariffs..

So is this a fair way to both deal with customers ? and to promote a deal which in principal is no deal at all..with the added fact that Tesco are now actively promoting the deal to exchange vouchers for Eon bills.

Lastly, I found the response from Eon customer care to be more arrogant than understanding, saying they have more standard customers than online and cannot see the problem and despite my suggestion that we all need to save money in these times, they had no interest in helping people trapped on standard tariff to find access to online deals unless they could afford online access and a monthly direct debit.

Overall whilst the deal now stinks...the attitude from these large companies is too ensure profits without a thought for the needs of the end user....Eon has no reason to not offer better fuel rates to its customers not able to go online, especially with the elderly and young families facing even greater fuel poverty this year and no doubt the next.

Thanks for reading the rant!