Halifax early repayment charge refund HELP

Scotty88_2 · 18 November 2017 at 11:22PM

Hi everyone,

was hoping for a bit of advice regarding my halifax ERC refund, will start with the background first.

so back on the 22nd September I completed the sale of my house and paid around £2500 ERC for ending the mortgage early, my solicitor then informed me that IF I then get my next mortgage with Halifax within 3 months I will get the full balance of that back to me. So i went into branch and spoke with a mortgage adviser who confirmed this. I found my house and got the ball rolling with offers etc and applied for the mortgage with Halifax, my MA again informed me that I will receive all of the ERC back upon completion as she had to get a special code from my previous mortgage account details in order to action this. Obviously this was a huge factor in me going back with Halifax and not a different lender.

So fast forward to 10th November and I completed the purchase of the property so only 7 weeks after the sale of my last house! :beer:
and emailed Halifax asking when the £2500 will be credited back to me and was informed 10 working days. Today I received a letter from Halifax saying I will only be getting £1111.90 back and will be with me in 5 days.

Obviously this is incorrect or its a serious case of miss leading me in order to get me to take out a mortgage with them again? Can any one offer a bit of advice on where I stand with this?

Thanks in advance!

ACG · 18 November 2017 at 11:25PM

Did they give you a reason?
You need to speak to Halifax, if you believe they are wrong then you will need to file an official complaint. If they reject it and you are unhappy with their reasoning, you can take it to the ombudsman.

Scotty88_2 · 18 November 2017 at 11:33PM

ACG wrote: »

Did they give you a reason?
You need to speak to Halifax, if you believe they are wrong then you will need to file an official complaint. If they reject it and you are unhappy with their reasoning, you can take it to the ombudsman.

No reasoning just a 'I am pleased to confirm £1111.90' will be credited back to your account in 5 days and represents a partial refund' on the letter.

I have all emails etc showing I was told the full amount etc. really annoying! hope someone has had a similar problem that they resolved?

thanks

amnblog · 18 November 2017 at 11:45PM

Is your new mortgage considerably lower than the previous one?

You cannot claim the charge back on lending you have not retaken.

ACG · 18 November 2017 at 11:48PM

amnblog wrote: »

Is your new mortgage considerably lower than the previous one?

You cannot claim the charge back on lending you have not retaken.

Good shout! I did not think of that.

Scotty88_2 · 19 November 2017 at 12:09AM

amnblog wrote: »

Is your new mortgage considerably lower than the previous one?

You cannot claim the charge back on lending you have not retaken.

yeah its a bit less to be fair however doesn't really change the fact I was informed and assured over and over that I would be receiving the full amount back does it? theirs a good chance I would of went with a different bank if I had the full facts placed in front of me, as youn would expct from a bank and not just posted to me after I seemingly can't do anything about it :mad:

amnblog · 19 November 2017 at 10:46AM

There we are then.

The amount you have re taken should be allowed for. Also the amount within your overpayment limit. You pay the charge on the rest. That’s the contractual position.

Whether you were mistakenly told different is a separate issue.

Amst · 19 November 2017 at 5:08PM

Scotty88 wrote: »

yeah its a bit less to be fair however doesn't really change the fact I was informed and assured over and over that I would be receiving the full amount back does it? theirs a good chance I would of went with a different bank if I had the full facts placed in front of me, as youn would expct from a bank and not just posted to me after I seemingly can't do anything about it :mad:

Let's face it, saying you 'would have gone with a different bank' make a good (compensation) soundbite but if you went anywhere else, were they going to save you more than the £1.2k you would have given up in doing so? :rotfl:

Halifax early repayment charge refund HELP

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