Toto Energy reviews: add your feedback
Comments
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Never had any problems getting through - but you need to choose the right telephone option - and there is, well was in January, an online final payment option. (allpay)jackywacky wrote: »I've been following all the TOTO threads and don't remember reading about this before.
Wish I'd known as its been 3 months and I've still not received my refund.
which this?
as regards getting an answer, I never had a problem getting through on, I think, option 2
as regards allpay, (which is nothing to do with refunds) if you get it right then at the end of the contract you owe them, not vice-versa. When the sum owed is agreed - and in my case that took three attempts by Toto - they give you a payment reference number, then you visit:
https://pay.allpay.net/totoenergy/Recipient/Create?prn=
End of Toto.0 -
I'm on a pre-payment key with them
they installed smart meters last week
does anyone know where the emrgency is on a smart meter? I can't tell if the numbers showing are in credit or the last of the emergency0 -
Crassly erroneous meter readings passed from Toto Energy to my new supplier, mean I have a bill of £800 for one months gas.
This appears either to be down to Toto's inept or possibly alleged larcenous practices.
If anyone can provide a specimen letter to send to the ombudsmen I'd be interested.
Based on Toto energy's practices, maybe Martin Lewis could provide a complaint letter?
Aiding and abetting these companies seems criminal!0 -
I instigated a switch away from Toto after their price hike in Dec. I don't have to hand the full details but I think it's been 2 months since the switch date and I've not had a final bill. I'm a member of Which legal so when I get the time and energy I will try that avenue. I think Toto owe me money but I have no idea how to work it out. I am really sick of emailing them and getting no reply. It's time to act.0
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Growingmyown wrote: »I instigated a switch away from Toto after their price hike in Dec. I don't have to hand the full details but I think it's been 2 months since the switch date and I've not had a final bill. I'm a member of Which legal so when I get the time and energy I will try that avenue. I think Toto owe me money but I have no idea how to work it out. I am really sick of emailing them and getting no reply. It's time to act.
The timing is not from the switch date but from the date of the actual transfer of supply. The Standard Licence Condition requires suppliers to use their 'reasonable efforts' to raise a Final Bill within the 6 week period. As I am sure any lawyer will tell you, 'reasonable efforts' is difficult to define. My advice is to raise a WRITTEN complaint. You then have the option to take it to The Energy Ombudsman after 8 weeks or Deadlock.
PS: It is possible to work out your credit balance. The new supplier will have used verified readings to open your account. This is the reading that Toto will have used to close your account. It is then simple maths if you have an old statement to hand.0 -
where is the emergency credit on a smart meter?0
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Decided to leave Toto before the price hikes in December. Switched to Scottish Power. No problems with the switch. The problem is trying to get my credit refunded from Toto. They continued to take DD payments after I had left as a customer so I cancelled the DD. Called on 23/02 asking for a refund - they said ok within 10 working days. Called again on 15/03 asking for my refund told me they were escalating and would be paid within 3-5 days. Called again on 24/03 as no payment was made but the first person told me they can't help me. Got transferred to the wrong department and then on hold for 47 minutes. Yes that's right 47 minutes but no one answered my call so gave up as I had to get on with other things. I have emailed their complaints department but no response yet. Made a complaint with the energy ombudsman and hopefully if enough people complain the ombudsman will take action. I think it is a joke that I can't get my money from a business after 8 weeks! Avoid TOTO ENERGY at all costs.0
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Got an unexpected email telling me I have switched company from TOTO to Utilia. This isn't the usual case of a supply being switched without your agreement that can happen, the way its been handled and the wording is suspect.
The TOTO letter is the usual 'we're no longer your energy provider and we're sorry to lose you' thing without an option to stay (which I am sure many on here will see as a blessing). But Utilia's welcome letter this afternoon says something more eyebrow raising;
"Following the communication you may have received from TOTO Energy, we are delighted to welcome you to one of Britain’s fastest growing energy suppliers."
and the bolded bit is rather telling:
"As part of a restructure of its business, your current supplier has asked us to provide you with the same great level of service we currently give to our 625,000 customers across the UK."
That line suggest to me that this move was deliberate and is not a good sign regarding TOTO. This feels like Ebico 2.0. Are we seeing the same thing here? Oddly enough in comparisons, Utilia comes second behind TOTO and both are cheaper than Ebico.0 -
tghe-retford wrote: »Got an unexpected email telling me I have switched company from TOTO to Utilia. This isn't the usual case of a supply being switched without your agreement that can happen, the way its been handled and the wording is suspect.
The TOTO letter is the usual 'we're no longer your energy provider and we're sorry to lose you' thing without an option to stay (which I am sure many on here will see as a blessing). But Utilia's welcome letter this afternoon says something more eyebrow raising;
"Following the communication you may have received from TOTO Energy, we are delighted to welcome you to one of Britain!!!8217;s fastest growing energy suppliers."
and the bolded bit is rather telling:
"As part of a restructure of its business, your current supplier has asked us to provide you with the same great level of service we currently give to our 625,000 customers across the UK."
That line suggest to me that this move was deliberate and is not a good sign regarding TOTO. This feels like Ebico 2.0. Are we seeing the same thing here? Oddly enough in comparisons, Utilia comes second behind TOTO and both are cheaper than Ebico.
Just got this email:ToTo wrote:Hello Bill,
Since we started on this journey back in 2016, we've always put our customers first.
We want the best for you and we want to be the best energy provider we can be.
With this in mind we've decided the best action for us to take at this stage is to specialise in the things we do well for a smaller number of customers.
As of 10th April 2018, we'll be moving your account over to Britain's leading smart Pay As You Go provider, Utilita Energy Ltd.
Rest assured, your supply will not be interrupted during the switch. For your peace of mind, click here to view a copy of your terms and conditions.
Utilita will contact you shortly to welcome you and to give you all the information you need. We understand this may be confusing to you, but we know Utilita will take good care of you.
If you have any questions, we have set up a dedicated email address: CustomerSupport@totoenergy.com
We want to take this opportunity to thank you for choosing TOTO, and to wish you all the best for the future.
I'm rather annoyed as Toto was the cheapest Pre-Pay with no Standing charge around!! (total combined bill of £490 a year!)
Now i'm left waiting to find out if I'll get dumped on Utilita's tariffs and a massive hike in my bills(£100 extra a year!!), or be kept on the TOTO's rates!
But as soon as the move me I'll be looking to switch away from pre pay and Utilita...Laters
Sol
"Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"0 -
I've already had the email welcoming me to Utilita and it states in the email:Just got this email:
I'm rather annoyed as Toto was the cheapest Pre-Pay with no Standing charge around!! (total combined bill of £490 a year!)
Now i'm left waiting to find out if I'll get dumped on Utilita's tariffs and a massive hike in my bills(£100 extra a year!!), or be kept on the TOTO's rates!
But as soon as the move me I'll be looking to switch away from pre pay and Utilita...
"Rest assured, we will honour your current tariff – including unit rate and standing charge – until at least June 30".
So I guess those who are being moved have two months of the current tariff at least until they move to an far more expensive tariff - regardless of who you go with - pay around £100 a year extra or slightly less and take a gamble with lower customer rated energy firms. Everyone looks to be enforcing standing charges or a much higher price for the first x amount of usage which is bad news for pre-pay low energy users.
At least we're not tied in from what I can see.0
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