Ulster Bank: Easy Access Savings Account at 1.25% pa

I initially applied for my account on Sunday 6th Aug but after going through the online process a screen appeared saying that the system was not available. I assumed that here was a problem with it being Sunday.

I applied again on Monday 7th Aug and had online access and paid money in on 8th Aug. I received my app activation code on 11th Aug and successfully transferred £1 out as a test.

On 14th Aug I realised that the anytime card was only sent out when a card reader was requested. I requested the reader on 14th Aug and it arrived on 17th Aug. I received my PIN on 4th Sept with a letter dated 15th Aug!

I am now just awaiting my anytime card which must have been produced as my letter and online banking quote the last 4 digits of the card number.

The question is how long do I wait before contacting Ulster Bank? I have heard here that if people complain they are locking them out and sending out new cards and PINs and generally making things even worse.

RG2015 wrote: »

I am now just awaiting my anytime card which must have been produced as my letter and online banking quote the last 4 digits of the card number.

The question is how long do I wait before contacting Ulster Bank? I have heard here that if people complain they are locking them out and sending out new cards and PINs and generally making things even worse.

As I understand it, if they believe the AT card has been lost they have no choice but to order both card & pin because the pin is tied to the AT card, not stored centrally like a debit card pin is.

Edit: PS I'd give it a few more days, mine was more than a week apart.

Eboracum wrote: »

I applied to open this account on 1st August and I although I have received the card reader and PIN number I still haven't received a card. When I phoned them up today to ask if it had been sent I was told the long delay was because they had run out of cards. Meanwhile the money I deposited is trapped in the account apart from £250 a day withdrawal on the app. Their customer service department say there is nothing they can do about it they are unhelpful to say the least.

This is actually quite helpful to me as I too am just awaiting my card. At least I know now that they have run out of cards.

Just received my 2nd card & PIN.
Pleased to say that it works this time !!!:j
Managed to transfer some money out of UB, then received a text message stating "I've set up a new payee".

If they can manage to send automated text messages OK, then surely they can send One Time Access codes and do away with card readers etc ???

Probably cheaper as well. But since UB/RBS are owned by the taxpayer, I don't suppose they've got any motivation to reduce operating costs. How cynical I am !!:p

Gingerdiana wrote: »

It also took me almost 2 months to open the account - again started in mid July. Eventually received all the bits and pieces required to use it and then couldn't make sense of it. Been going round in circles for ages. I too will write a letter to close it. I was too afraid to put anything in just in case I couldn't get it out again!

OMG After waiting two months you've got your ID verified, received your account number, sort code, card reader, anytime card, PIN, activation code, online banking, mobile app and now you're going to write them a letter to close the account!