the demise of Ebico

MsLdn wrote: »

Thank you, Penny. Yes, it's possible we spoke to RH direct rather than via Ebico ... it was my partner who rang while I was at work. And we had such a mess of contradictory letters at the time. That was the one thing that made us stay with SSE (at the time, we're definitely going to switch now, however we have to pay!)

Edited to add: sorry, I'm not being clear, I think we could have paid quarterly if we did it via direct debit, but we wanted to pay how we do know - online but quarterly instead of monthly.

I am with Ebico/Robin Hood and I am awaiting for my first quarterly bill which should arrive in the next week, my switch date was 21st April.

I do not have a direct debit set up and will pay on receipt of my quarterly bill.

Mee wrote: »

My sympathy. Other PP users have posted about the 'standing charge'. I think given Ebico ethos it is an unforgivable thing to do, but I guess it was part of the RH partnership.
...

No, it is the regulator who has imposed the price cap on PPM tariffs that mean the only feasible business solution is that such taiffs must have a standing charge applied (as they cannot go above the unit price cap imposed)

Ebico did try to explain this at the time.

MsLdn wrote: »

That's good to know Squiggles, thanks. Clearly the advisor we spoke to back in March didn't know the deal for Ebico customers switching to RH. It gives me hope I may be able to carry on paying quarterly when we switch (if we can ever get through to them on the phone...)

https://ebico.org.uk/paying-your-bill/

No need to phone
https://quote.ebico.org.uk/usage-details

Not sure why you have waited this long? Your delay has been costing you money.

Ebico Zero is at least 4.5% cheaper than EquiGas / EquiPower tariff and price-guaranteed until at least December 2017.

https://ebico.org.uk/ebico-news/new-cheaper-gas-and-electricity-tariffs-under-the-new-partnership-with-robin-hood-energy/

You can't say Ebico ddn't try to warn its customers what would be happening
This is the opening from, that same article from March this year

SSE has now closed EquiGas/EquiPower to new sales and tariff will be coming to an end.

footyguy wrote: »

No need to phone


Not sure why you have waited this long? Your delay has been costing you money.



You can't say Ebico ddn't try to warn its customers what would be happening
This is the opening from, that same article from March this year

Footyguy. We waited because we were (incorrectly it seems) advised that we couldn't pay quarterly and also that we couldn't have two names on the bill - considerations that are important to me and my partner. The money it cost not to change so far has been peanuts as SSE reassured us in writing in April that the tarriff would continue unchanged for former Ebico customers. That has been the case for our most recent bill and the first we heard otherwise was today when we received the letter saying we'd be switched to the standard tarriff in August, which has a standing charge.

I've never said 'Ebico didn't try to warn it's customers'. None of my posts have criticised Ebico in any way, the only company I've criticised is SSE.

I've had to edit your post to remove the links, because as a new poster it's the only way I can quote it (I'm not allowed to post links yet).

squiggles wrote: »

I am with Ebico/Robin Hood and I am awaiting for my first quarterly bill which should arrive in the next week, my switch date was 21st April.

I do not have a direct debit set up and will pay on receipt of my quarterly bill.

This is exactly the same as me. I have been updating my meter readings on my online account, and now they send me a letter asking for the readings because they want to send me a bill. The letter is dated 7th July, but not received until the 14th. I already sent readings on 2nd, 9th, and now today the 14th.

I don't think their departments are talking to each other.

Ilona