Using Family and Friends before card arrives ?

miggiwoo · 11 April 2017 at 2:10PM

I have a friend who is travelling with her family tomorrow ( 12.4.17 ) by train. She has just bought a Family and Friends ticket online with an email receipt. The card wont arrive before tomorrow .

Could she buy tickets to travel tomorrow using Family and Friends prices but just show the email proving she has purchased one.

thanks

IAmWales · 11 April 2017 at 2:18PM

No, she needs the card.

elverson · 11 April 2017 at 3:24PM

She would need to buy one at the station before travel (and possibly cancel the online order if this can be done) for the ticket to be valid.

wealdroam · 11 April 2017 at 4:57PM

She must physically have the card with her at the time of travelling.
An email showing the purchase will not do.

Railcard discounted tickets can be bought before the railcard is available, either online or at a ticket machine, but the buyer may have difficulties at a manned ticket office.

Using Family and Friends before card arrives ?

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