MoneySupermarket's Insurance feedback

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Comments

  • 27col
    27col Posts: 6,554 Forumite
    I went to several insurer's sites from Moneysupermarket for a quote, but several of them would not produce the details of what I was insured for. So I left in a huff. Presumably this is a fault of the insurers concerned, but it is their loss. Virtually every insurer thought that my car was a different model to what it actually is.
    I can afford anything that I want.
    Just so long as I don't want much.
  • beardiedog wrote: »
    MoneySupermarket is cheapest for me so far, then confused. Saving of £50 with M&S over my current insurers Budget with exactly the same benefits and the quoted price includes everything. By paying an extra £8 I can reduce my excess from £250 down to £100. Gonna see if I can get any cashback deals now and see if I can reduce it any further. I'm over 50 and the likes of Saga have failed to come up with a better deal than other companies.

    Very helpful. Many thanks for the heads up about Saga.
  • Just come directly from a frustrating visit to MoneySupermarket.com.

    This was the third site that I'd visited so I was getting pretty quick at putting my details in, but when I told it I was 'Employed/Self employed' it greyed out the boxes where you select your job title and field of employment ...couldn't put a cursor in the box to type anything manually and no drop-down available.

    The session hadn't timed out, the page hadn't locked as I could hit the 'next button' which correctly told me I needed to input the details I was prevented from selecting, the browser (Google Chrome) was up to date, and I'm I.T. savvy enough to know it wasn't an issue with pop-ups or security settings.

    If this is a case of MoneySupermarket.com programmers only testing with Internet Explorer then they don't deserve my custom, but it was a bit of a git having waded through so much of their site to hit a brick wall there.

    Anyway, enough ranting, I've still got Norwich Union to try ...I'm arsey enough about pointless rebranding to not bother with them once they become Aviva (I never bought a Marathon bar since they renamed them 'Snickers' ...and look what happened to their market share ...that's consumer power!).

    Mike
  • angie54321
    angie54321 Posts: 49 Forumite
    Same problem here - will not let me enter job description.

    I use Google Chrome browser.

    I was going to email them to let them know, but then thought - why should I waste my time? If they do not have the sense to check that the website works with all main browsers, then they are not very smart. Do I want a quote from a business that is not very clever, and makes stupid mistakes?

    NO!
  • annecan
    annecan Posts: 5
    First Anniversary Combo Breaker
    Forumite
    still getting stuck - I'm using Google Chrome. Frustrating as near the end of the form.
  • TEDDYRUKSPIN
    TEDDYRUKSPIN Posts: 1,528 Forumite
    Moneysupermarket is actually ok for car insurance only. And maybe for breakdown cover. I found that for everything else, I can get cheaper elsewhere i.e. life insurance, ASU, etc..... even home insurance.
    Motto: 'If you don't ask, you don't get!!'

    Remember to say thank you to people who help you out!

    Also, thank you to people who help me out.
  • FH_Brit
    FH_Brit Posts: 1,223 Forumite
    bluesp wrote: »
    I've just been on moneysupermarket.com and got some quotes. I chose one after some time of comparing. I then filled out a lengthy quote form, only to be told right at the end that there was not sufficient information to quote me and that I had to phone the company. I find this ludicrous, as I have no irregularities on my quote form. I am as normal as they come. There was no reason to not let me proceed. I went for another quote and the same thing happened. This is just a watse of my time and false advertising as far as I'm concerned. If they really think it will lure customers to phone up so that they can sales ptich to them, they are very wrong in this case.


    TRY AGAIN USING A DIFFERENT ADDSS/POSTCODE - You'd be surprised how bad a certain town is. Not saying that's it but that could be the reason.
    C. (Ex-Pat Brit)

    Travel Insurance Claim Manager
    Travel Claims Specialist
  • The questions in Money Supermarket are too inflexible. Eg, I am purchasing a new car, it is not yet registered, so doesn't recognise the Registration No - I will be picking it up later in the week, so need insurance quotes. I gave up in the end as it would not progress past the first 'page'. It had a window indicating 'error', no matter how many times I completed the page, it would not accept the information nor could I contact them, for me anyway, it was a complete waste of time. :confused:
  • mysterywoman10
    mysterywoman10 Posts: 1,666 Forumite
    Hello

    I thought I would give you this feedback as I think it is very worrying and needs bringing to everyone's attention.

    Last year I followed the advice here about renewing my car insurances and used go.compare first then moneysupermarket.com no problems got a good deal on both cars with gocompare. Thought no more of it and have used moneysupermarket.com in the past for other comparisons.

    Yesterday on a totally unrelated matter I was checking for the first time my credit report and found a footprint had been left by an insurance company that a) I have had no dealings with and b) not made any applications to it appeared on my record although it related to my husband. This fingerprint was left last week.

    Anyway I contacted the insurance company involved and after battling with front line reception staff was eventually put through to what I now know is one of the companies top troubleshooters. Cutting a long story short he rang me today to inform me that this fingerprint was generated by a Moneysupermarket.com search. Apparently if you run a search opting for the direct debit option some insurers do even at that point may leave a footprint on your credit file. Ok this may be old news to some BUT the point here is :-

    I DID NOT RUN A SEARCH THIS YEAR WITH MONEYSUPERMARKET.COM they have done it themselves on checking my emails which I hadn't bothered to read until today I find they have send me one with the top 5 quotes in for renewal for this year. So they have kept my data for a year and used it to run a search on my behalf!!!! It was done exactly a month before renewal was due as well.

    I'm furious and have made a complaint waiting to hear back from them. This for me raises a lot of issues and not least that the insurance companies would have given firm quotes based on the data provided how an earth would moneysupermarket.com know whether any important information had changed? Plus they have instigated changing my credit profile/footprint without any consent or permission from me whatsoever.

    This really is serious mis-use of private data.

    Incidentally go.compare have sent a reminder to use there site again, which is fair enough but to run a search on someone's behalf that is outrageous particularly when it leaves a credit footprint.

    I very much doubt that I am the only person this has happened to and thought I would flag it up.
    The most wasted day is one in which we have not laughed.
  • Hello

    I thought I would give you this feedback as I think it is very worrying and needs bringing to everyone's attention.

    Last year I followed the advice here about renewing my car insurances and used go.compare first then moneysupermarket.com no problems got a good deal on both cars with gocompare. Thought no more of it and have used moneysupermarket.com in the past for other comparisons.

    Yesterday on a totally unrelated matter I was checking for the first time my credit report and found a footprint had been left by an insurance company that a) I have had no dealings with and b) not made any applications to it appeared on my record although it related to my husband. This fingerprint was left last week.

    Anyway I contacted the insurance company involved and after battling with front line reception staff was eventually put through to what I now know is one of the companies top troubleshooters. Cutting a long story short he rang me today to inform me that this fingerprint was generated by a Moneysupermarket.com search. Apparently if you run a search opting for the direct debit option some insurers do even at that point may leave a footprint on your credit file. Ok this may be old news to some BUT the point here is :-

    I DID NOT RUN A SEARCH THIS YEAR WITH MONEYSUPERMARKET.COM they have done it themselves on checking my emails which I hadn't bothered to read until today I find they have send me one with the top 5 quotes in for renewal for this year. So they have kept my data for a year and used it to run a search on my behalf!!!! It was done exactly a month before renewal was due as well.

    I'm furious and have made a complaint waiting to hear back from them. This for me raises a lot of issues and not least that the insurance companies would have given firm quotes based on the data provided how an earth would moneysupermarket.com know whether any important information had changed? Plus they have instigated changing my credit profile/footprint without any consent or permission from me whatsoever.

    This really is serious mis-use of private data.

    Incidentally go.compare have sent a reminder to use there site again, which is fair enough but to run a search on someone's behalf that is outrageous particularly when it leaves a credit footprint.

    I very much doubt that I am the only person this has happened to and thought I would flag it up.

    Hi mysterywoman10

    The credit search is likely to be an unrecorded enquiry so can only be seen by you, not other lenders looking at your credit file. This what we say on it in our car and home insurance guides:

    Some insurers also carry out a quick credit check when they provide you with a quote, yet this is almost always classed as an 'unrecorded enquiry' meaning it can only be seen by you and not other lenders.
    *** Get the Martin's Money Tips Free E-mail at www.moneysavingexpert.com/tips ***
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