HP notebook, problem with realtek adapter

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wifeforlife
wifeforlife Posts: 2,734 Forumite
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in Techie Stuff
The title sounds like I know what I'm talking about but I'm don't so please bare with me


The laptop was purchased 15 months ago, it worked grand for just under a year, even had a windows 10 update and all was fine Out of nowhere it would disconnect from the wifi but if I restarted it would come back on, now a few months later it's not connecting at all.

I spent hours yesterday backing up, recovery and complete reset but it's not working. I have been using my mobile and google suggests its the realtek network adapter, and loads of people have had problems.


I've done everything the web has suggested but it's still not connecting wirelessly. So can anybody here help?


I'm currently sitting on a beanbag in the hallway connected by Ethernet to even get help or to be able to download anything.


During the reset I'm back to windows 8.1 if that makes any difference


Thanks in advance
Cate
«1345

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Have you reset your router ??
    Do other devices connect to the router ok .
    Have you updated the network driver ??
  • wifeforlife
    wifeforlife Posts: 2,734 Forumite
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    JJ_Egan wrote: »
    Have you reset your router ??
    Do other devices connect to the router ok .
    Have you updated the network driver ??


    Yep router was reset, my mobile, the sky etc is all connecting to wifi no problem


    So when I'm in device manager page now, it's not the realtek adapter that has the yellow hazard sign it's now 'other devices' 'network controller'
  • wifeforlife
    wifeforlife Posts: 2,734 Forumite
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    I'm currently online - I just found if I went onto the HP website, it told me my computer and had a list of drivers I could download, so I've downloaded everything with the vain hope I can stay online.


    I don't think it's probably the best fix, but I'm taking it for now, I've lost a day to this computer


    Thanks for your help though!!
  • flashg67
    flashg67 Posts: 3,997 Forumite
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    Had a nightmare with mine - I think I ended up going to the Realtek site and downloading the driver for the chipset from there direct
  • wifeforlife
    wifeforlife Posts: 2,734 Forumite
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    flashg67 wrote: »
    Had a nightmare with mine - I think I ended up going to the Realtek site and downloading the driver for the chipset from there direct

    I'm back on my mobile here, it worked grand until this past hour.

    It seems a big issue by the looks of it online, is there no permanent fix?
  • System
    System Posts: 178,093 Community Admin
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    Hi

    Problems with W8.X and W10 suggest it could be hardware related, because that is the common link.

    So if you can open a command prompt as an administrator and type...

    getmac

    this will list the mac addresses of the items you have.

    3 is a good number, 1 Ethernet, 1 Wi-fi and 1 BlueTooth.

    Typing

    netsh wlan show drivers will show the driver currently installed.
    netsh wlan show interfaces will show the interfaces available.

    You can try...

    netsh wlan show settings will show the current settings.

    From those I hope there are some clues as to the state of the adapter. To be better able to target any help.
  • bod1467
    bod1467 Posts: 15,214 Forumite
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    Specific model number of the laptop would probably help greatly. ;)
  • wifeforlife
    wifeforlife Posts: 2,734 Forumite
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    bod1467 wrote: »
    Specific model number of the laptop would probably help greatly. ;)

    Sorry for the delay I'm now using my mobile as the adapter is away again

    It's a HP pavilion notebook-15-p157sa (energy star)
    Model #:k7Q17EA
    Serial#: 5CD4441B8B
  • wifeforlife
    wifeforlife Posts: 2,734 Forumite
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    johndough wrote: »
    Hi

    Problems with W8.X and W10 suggest it could be hardware related, because that is the common link.

    So if you can open a command prompt as an administrator and type...

    getmac

    this will list the mac addresses of the items you have.

    3 is a good number, 1 Ethernet, 1 Wi-fi and 1 BlueTooth.

    Typing

    netsh wlan show drivers will show the driver currently installed.
    netsh wlan show interfaces will show the interfaces available.

    You can try...

    netsh wlan show settings will show the current settings.

    From those I hope there are some clues as to the state of the adapter. To be better able to target any help.

    I've done this, no idea what to look for though

    At getmac, there are no numbers just three lines of physical address and transport name. Two say media disconnected

    From the show drivers and show interface the only thing jumping out is hosted network status says not available
  • Lorian
    Lorian Posts: 5,706 Forumite
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    This is the latest HP version of the driver for that model 2023.15.701.2015 :


    http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe
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