Creation card

Took out a Creation Card based in advice here - has anyone tried calling them? tried registering inline and that didn't work - I am now locked out - have been on hold three times this morning ... 20 mins then 46 mins and now 62 mins - no-one is picking up -have also tried the lost card number - no joy - as soon as I finally get through to someone I'm out of there - can't be doing with a company that you can't contact - they don;t even have a chat facility online - they may be competitive but crap customer service I wouldn't touch them.

Comments

  • dj1471
    dj1471 Posts: 1,968
    First Anniversary First Post Home Insurance Hacker!
    Forumite
    Always got through to them quickly when I've called them in the past.

    They do have an online messaging facility but only once you're registered and logged-in.

    They're probably busy dealing with everyone cancelling their Asda cards.
  • Yawn
    Yawn Posts: 151
    Name Dropper First Anniversary First Post Combo Breaker
    Forumite
    Yes, their customer service is decidedly subpar. I'm currently disputing a transaction with them and really struggling to get a response from them...

    At least, you can use their messaging service to let them know when you're abroad.
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