ERUDIO student loans help

lucypuppy wrote: »

But 4 hours to grant a deferment? WOW . Could they finally have gotten their act together this year?

The quickest (paper - don't know anyone willing to use portal) deferment I know of with this shower of shysters was within 24 hours, so 4 hours is the new benchmark for both paper and online applications. Scanned payslips uploaded via the online portal must be poorer quality than photocopies sent through the post, so at least that's one of Arrow Global's delaying tactics in tatters.

I received my DAF on Friday, one week late. Same delay as last year - paperwork printed on 13/4, covering letter dated 14/4 (but also printed 13/4), received by snail-mail 21/4. Why not send it out first-class on the day of printing, so it arrives on time? Or if that's too much of an ask, set the print-run one week earlier? Easily sorted and would do wonders for Arrow Global's reputation I'm sure... they abide by the 8 week rule and also have more time to process the DAF - a win-win for their reputation really.

It's a new DAF, now 1 sheet of A4, double sided, plus less than a page of additional information, about supporting evidence required and a bit on additional benefits. NOTHING on data processing/sharing. So it's similar to the SLC's old paperwork ... maybe Erudio/Arrow Global felt bad about killing all those trees with their 6 page DAF and 20 page 'how to' guide? There's a copy of the new paperwork here:

https://www.dropbox.com/sh/u5q25dcxpkqyo4b/AACABgKydzrkoFrTN-eA3pypa?dl=0

The DAF took 5 minutes to complete, but there are a couple of things worth pointing out. Section 1 asks you to confirm that the name and address on the covering letter are correct, you only complete this if they need to be updated. I was [STRIKE]paranoid about[/STRIKE] wary of sending a DAF that doesn't actually have my name and address on it, when Arrow Global think it's necessary to now cover this at section (e) of the declaration (wasn't part of previous DAFs). Just looks and feels dodgy, so I ticked 'yes' at section 1 of the DAF and filled out my name and address anyway. I did score through a wee bit of section e) too but I can't see how they can argue with adding your name and address to a DAF!

There's a QR scanning-type-thingy (square to the left of the wise Erudio owl), which I've blanked out on the Dropbox copies as I'm guessing it's unique and used by them to identify my account. The square is on page 1 and page 3 (additional info), but not page 2 containing the declaration/signature, so I added their 16 digit reference number at the top of the page and also wrote my 3 original loan account numbers under my signature (remember those, i.e. the original loan agreements we signed up to?) They don't appear on any paperwork from Arrow Global now, so there's no harm in reminding them.

3 versions of the DAF in the 3 years Erudio/Arrow Global have owned the loans... I'm sure they'll get there eventually

Yes, it's in the SPA that BIS/DfE must approve any revisions to the DAF, could have been done behind the scenes?

It's clearly just a rubber-stamping exercise anyway, otherwise how can the Government justify agreeing to the 26 page monstrosity with all of the data processing crap, versus this new 3 page one?

martybhoy79 wrote: »

sent off my deferral form over a month ago recorded delivery no response yet! assuming they ask for more info or have knocked it back ? how long do they normally take to get back to you ?

I have actually been deferred (phew) and it took about 2 weeks from the day they received it. Best of luck x

To those who received the "we haven't received your online deferment" letter: what did you have to do to get them to send out the DAF through the post?

I really don't want to have to phone them and I will not be emailing them as I don't want to disclose any email address to them as I want to keep everything in writing and have a paper trail and record of all my dealings with them.

I would consider sending a postal request for the DAF as part of a formal complaint though as this is a devious tactic of theirs -- sending out such a letter. My first thought when I read it was "Oh heck, have the forms got lost in the post?" but then of course this has been their tactic with everyone this year. Gits.

Just create a throw-away email account with gmail or whoever.