CEDR Result

Thanks for this update - I've not looked extensively in the separate airline threads but there are limited stories about CEDR applications / experiences. Perhaps this thread could be hijacked for that? and we could call it CEDR Creek

My experience:

I was on two delayed EasyJet flights in July (entirely separate flights by booking, date and destination) and have today submitted two seperate CEDR applications (one for each flight).

The process is relatively straightforward and you don't pay upfront. It seems the price has increased, if you are unsuccessful, to £25 per claim (rather than the amount in the original post).

My CEDR application:
Sections:
1. Enter your details
2. Enter booking and flight details - you need to know actual time of arrival here (I put my most accurate estimation here as both delays were well in excess of five hours). Of note their website system for entering dates and time takes ages and is of poor design (you'll see...)
3. Other passengers on your booking who you will claim for (full name as per booking)
4. What you are claiming for in GBP - As you claim in Euro and I was claiming €250 per person I used XE.com to convert this to GBP (as stated in their guidance notes). I also wrote a brief note in the box stating 'As we were delayed by approximately 6 hours, I am claiming €250 per delayed passenger in my party. The total is €500 for all passengers. Converted to £440 GBP'.
5. Check the form so far on the summary page.
6. Upload supporting documents. I included booking confirmation, EU261 claim email copy (saying they had received it) and email correspondence after I appealed the claim upto their final letter. (Of note only one of their final letters referred me to CEDR, the other final letter just said sorry - but it had been more than eight weeks for both complaints so I guess that was OK).
7. Read T&C, tick a load of boxes and agree to pay £25 if the airline don't have to pay you compensation.

Once submitted you are shown a list of your cases and receive an email.

Another note: I was never given the opportunity to set up a CEDR password on the site so after submission I used my email address from the application process in the forgotten password link (at login page) and reset it that way. Now I can log in.

I hope this helps and will keep people posted about how I get on!

Paulcox741 wrote: »

Wondered if anyone could help me with a query about CEDR.

Have been informed by another passenger on the same flight as me (and seen the evidence) that after referring to CEDR Thomas Cook were forced to pay out. Therefore I assumed they would have to pay out for us too, having already set the precedent.

Having referred to CEDR myself Thomas Cook are still contesting it. In their response hey have provided examples of 2 cases for the same flight where CEDR have ruled in their favour.

Has anyone ever come across this? I.e. Where CEDR have provided contradictory rulings on the same flight.

Hi,

Yes, I've seen this a few times now.

This seems to be one of CEDR's achilles heals.

Unfortunately each adjudicator seems to come to his/her own decision on each case, no precedent is set or followed, plus there is no appeals process if you believe the decision is wrong.

You may have to wait for the adjudicators decision in your case. If it goes against you, I would then put it in the hands of a NWNF solicitor.

Good luck.

Four of us were on an EasyJet flight from Venice back to the UK - the flight was cancelled.
We booked separately as two couples. The other couple got compensation after using CEDR.
I was a bit slower. First I tried going directly to EasyJet - who twice acknowledged my "claim" saying it was being passed to the right department - but I have never received any sort of response - not even a rejection.(now over 6 months since I claimed)
So I filled in the on-line claim at CEDR. But though the claim is visible on the system the status is still "pending" and it is over a week since the deadline quoted on their system.
I am now concerned as quoted above that my claim may be rejected even though the other couple got paid out.
I will update this thread with any news

Hi, has your case been moved onto the next step? If not, send me a private message with your case number and I'll look into it.

John

TOPSie wrote: »

Four of us were on an EasyJet flight from Venice back to the UK - the flight was cancelled.
We booked separately as two couples. The other couple got compensation after using CEDR.
I was a bit slower. First I tried going directly to EasyJet - who twice acknowledged my "claim" saying it was being passed to the right department - but I have never received any sort of response - not even a rejection.(now over 6 months since I claimed)
So I filled in the on-line claim at CEDR. But though the claim is visible on the system the status is still "pending" and it is over a week since the deadline quoted on their system.
I am now concerned as quoted above that my claim may be rejected even though the other couple got paid out.
I will update this thread with any news

Sonny -this would seem to be a common occurrance with the ADR process. Apparently slam dunk cases being declined by supposedly legally trained adjudicators.
The option you now have is to poursue through the courts.
Either DIY thru small claims or hand over to a NWNF legal firm such as Botts. Alas the latter route will cost you about 30-40% of the claim.