Reclaiming the Tech Pack from Barclays

Address is here

https://www.help.barclays.co.uk/faq/making-a-complaint/how-do-i-make-a-complaint-.html

Depending how long "years ago" is, you may be time-barred from complaint as you have 6 years from taking out the product and 3 years from knowing you had a reason to complain (whichever is longer) in order to complain. Moving onto a more expensive package and getting a welcome letter explaining the cost and benefit would trigger that 3 year clock.

Essentially if you moved from £5 a month to £10 a month if you were unhappy then complaining at the time gives you credibility, complaining years later after having the account benefits looks like a try it on.

Not to say the bank won't pay out of course, just being realistic

Barclays has slowly removed all of its Package Bank Accounts from the market.

They stopped selling them to new customers years ago but over recent years they have began removing them from existing customers who have them. If you were paying £5.00 per month you were probably on their Current Account Plus service which only offered mobile insurance.

I had their Additional Plus which was £15 a month but i got mobile and gadget insurance, will writing, travel insurance, breakdown cover etc. I thought it was value for what I was paying, but thanks to the Package Bank Account (MIs-Selling) bandwagon to come of the back of the PPI issues, all banks seem to be moving away from these Packaged Accounts. Effectively those who liked the accounts they were paying for are being penalised due to the number of people claiming they were mis-sold them.

When they downgraded your account to a standard with a Tech Pack, they issue a letter, I think, if memory serves, I got mine in August 2015 telling me i would be downgraded and moved to the Tech and Travel Pack in January 2016. It then went onto explain how they work and any duel pack discounts i would get, but also said how i could opt out of paying it if i didnt want the packs. It also stressed that the packs were optional and not a requirement to maintaining an account with them. I would imagine they did the same when they did the same to yours.

Long and short of it is, your unlikely to get the money back by claiming you were unaware of the change cos they will prove they sent you advanced notice. You may get it back tho if you have no mobiles/gadgets registered and you don't have an overdraft that you have used, as you wont have benefited from the service. (the packs give you the first £200.00 of your OD interest/daily fee free so if you have used the OD and not incurred charges, they could say you have benefited from having it).