unpaid case - ebay

iammumtoone · 10 October 2017 at 4:31PM

Is the unpaid case automatic on ebay or does the seller have to instigate it?

Thanks

theonlywayisup · 10 October 2017 at 4:41PM

Unless the seller has the unpaid assistant set up, then it needs to be done manually.

iammumtoone · 10 October 2017 at 5:24PM

thank you I had a bid on ending on late Sat night I completely forgot about it until now, just been to check I won but already have an unpaid case against me

Its a private seller, business I would understand they sell loads of items so don't have time to communicate individually but as a private seller a quick message first would have been polite.

I normally pay straight away once I realise I need to but I might leave this one for a while now, I am in that kind of mood today.

Puts on tin hat waiting to be berated that I should keep a better check but life gets in the way and the case was opened first thing this morning, that's not a lot of grace given.

mrcol1000 · 10 October 2017 at 6:19PM

Unfortunately some sellers (and buyers) forget they are dealing with other humans who occasionally make mistakes.

soolin · 10 October 2017 at 7:33PM

iammumtoone wrote: »

thank you I had a bid on ending on late Sat night I completely forgot about it until now, just been to check I won but already have an unpaid case against me

Its a private seller, business I would understand they sell loads of items so don't have time to communicate individually but as a private seller a quick message first would have been polite.

I normally pay straight away once I realise I need to but I might leave this one for a while now, I am in that kind of mood today.

Puts on tin hat waiting to be berated that I should keep a better check but life gets in the way and the case was opened first thing this morning, that's not a lot of grace given.

eBay encourage sellers to open INRs quite quickly, and one can be opened 2 days after auction ends. eBay also push the seller to sign up for the automatic system. Lastly, eBay seem to discourage sellers from continually reminding buyers to pay and instead remind buyer themselves, you should have had an automatic reminder on or around the 48 hour mark.

Marcon · 10 October 2017 at 8:35PM

iammumtoone wrote: »

thank you I had a bid on ending on late Sat night I completely forgot about it until now, just been to check I won but already have an unpaid case against me

Its a private seller, business I would understand they sell loads of items so don't have time to communicate individually but as a private seller a quick message first would have been polite.

I normally pay straight away once I realise I need to but I might leave this one for a while now, I am in that kind of mood today.

Puts on tin hat waiting to be berated that I should keep a better check but life gets in the way and the case was opened first thing this morning, that's not a lot of grace given.

Why are you making such an issue of this? Just pay and job done. Stop taking an automated system personally!

theonlywayisup · 10 October 2017 at 8:54PM

iammumtoone wrote: »

thank you I had a bid on ending on late Sat night I completely forgot about it until now, just been to check I won but already have an unpaid case against me .

Its a private seller, business I would understand they sell loads of items so don't have time to communicate individually but as a private seller a quick message first would have been polite.

As I said, the unpaid assistant does it if set up - there is no difference in whether it is a private or business seller, so don't take it personally.

FWIW I think private sellers have LESS time than business sellers sometime as they have NORMAL jobs!

iammumtoone wrote: »

I normally pay straight away once I realise I need to but I might leave this one for a while now, I am in that kind of mood today..

I get your mood but I don't understand the delay in paying. Either pay or don't. But don't delay, and certainly don't delay because of your mood.

iammumtoone · 10 October 2017 at 8:55PM

Marcon wrote: »

Why are you making such an issue of this? Just pay and job done. Stop taking an automated system personally!

Thats why I asked the questing in the first place, was the system automated. The reply was its not unless the seller specifically states thats what they want to happen.

iammumtoone · 10 October 2017 at 9:02PM

theonlywayisup wrote: »

FWIW I think private sellers have LESS time than business sellers sometime as they have NORMAL jobs!

Clearly this person had plenty enough time to open a case practically to the second it can be done.

Like I said I will admit to being in a mood today (lack of sleep) I would probably not let it annoy so much another day, I am sure I will feel different tomorrow.

I haven't paid yet but I will do, I always do, normally straight away once I realise I have won.

iammumtoone · 10 October 2017 at 9:10PM

soolin wrote: »

eBay encourage sellers to open INRs quite quickly, and one can be opened 2 days after auction ends. eBay also push the seller to sign up for the automatic system. Lastly, eBay seem to discourage sellers from continually reminding buyers to pay and instead remind buyer themselves, you should have had an automatic reminder on or around the 48 hour mark.

Yes I opened a message to an automatic reminder on the Monday night, nothing wrong it that, they were right I needed reminding, then a case opened this morning.

soolin · 10 October 2017 at 9:19PM

iammumtoone wrote: »

Yes I opened a message to an automatic reminder on the Monday night, nothing wrong it that, they were right I needed reminding, then a case opened this morning.

I have to admit that as a seller I don't really even think about it. You say yourself that you had a reminder, plus you would have notification when you won I don't see why I need to send anything else before I open an INR.

unpaid case - ebay

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