E.on Warm Home Discount Scheme

poppasmurf_bewdley wrote: »

I've just checked the email I received earlier this week and mine also says Eon has received my application for the 2016/17 Warm Home Discount.

Sorry about this poppasmurf_bewdley. fredandwilma kindly brought this to my attention last week and I've been speaking to our Warm Home Discount team about the message on the acknowledgement emails. This is an IT error that has now been escalated to the right people to sort.

The message should read, 'we have received your Warm Home Discount application for the 2017/18 scheme' and not the previous year.

Sorry again for the confusion this message has caused.

Malc

fredandwilma wrote: »

As per my first post - The E.on scheme is now open for full registration.

To be on the safe side, I would send your details to the email address in the Profile of either Malc or Helena. An account number plus a copy of the full message you received.

Bear in mind, Malc isn't usually on the forums until Tuesday, but Helena should be on the forums on Monday.

hth

f&w

fredandwilma wrote: »

E.on's pre registration opened many months ago.

This is now full registration in accordance with:

https://www.ofgem.gov.uk/publications-and-updates/warm-home-discount-whd-key-dates-2016-18


As the Scheme Year 7 is running from June 2017 - March 2018, E.on opened full application process for the WHD Scheme for those in the Broader Group, on Monday 5th June:


http://forums.moneysavingexpert.com/showthread.php?p=72656212#post72656212


From past experience, E.on always appear to be very prompt to open their WHD scheme (for the Broader Group).

When other companies state the details haven't been finalised, it means they haven't finalised their scheme, as yet. Each supplier can have slightly different eligibility criteria, according to their customer base.

See:

https://www.ofgem.gov.uk/environmental-programmes/social-programmes/warm-home-discount-whd

Notably:

I am in no doubt i have registered for the scheme.

If you feel E.on are being misleading, then it's your right to make a complaint about E.on.

To reiterate - The E.on WHD Scheme is open for full registration, (not pre registration).

Over to the E.on Reps.....................

fredandwilma wrote: »

Here is this link, again - It's a very informative document and will answer all your questions:

https://www.ofgem.gov.uk/system/files/docs/2016/09/final_whd_supplier_guidance_sy6.pdf

Guidance is provided for suppliers - It's not an en mass roll out, (or exact science).

See -

Notably

(SY7 is WHD scheme 2017/18)

A supplier may also add additional eligibility criteria to the compulsory Broader Group criteria to who gets the discount as suppliers set their own criteria, (in line with specific customer base, as I've mentioned, before.) E.on have set their criteria for 2017/18 and opened the scheme.

Other suppliers simply haven't yet set their criteria and and / or haven't opened the scheme. This doesn’t affect you if you get the discount automatically, without having to apply.

Other information regarding the scheme, has already been mentioned by Malc, earlier in the thread.

As an aside, there is no date to indicate when the government webpage was last updated.

I can't explain any simpler than this.

hth

f&w

Spot on fredandwilma and thanks for posting all that information. Really appreciated. As you say, we opened our Warm Home Discount Broader Group scheme to applications for 2017/18 on 5 June 17.

Hope my posts earlier today have cleared up any confusion but, if customers have any questions and want to take your advice and contact us through our mailbox, we'll be happy to help.

Thanks again fredandwilma and have a good evening.

Malc

fredandwilma wrote: »

Because E.on is a Souper Douper energy company? :rotfl:

Maybe we could rephrase this to : E.on has finalised the details of their scheme, (which may be subject to approval)?

(As I've stated before, there are guidelines in place already, which are subject to approval before any rebates will be confirmed. Note - no application will be approved until your electricity supplier on the qualifying date is confirmed, in any case).

That's right fredandwilma. Customers applying for Warm Home Discount need to meet the set guidelines as detailed on our website.

Also, for those in the Core Group, we'll sort the discount if we supplied the electricity on 9 July 17. This applies even if the customer changes supplier. Provided we were the supplier on this date, we'll sort it. If we weren't, whoever supplied the electricity at this time will be responsible for Core payments.

For those qualifying under the Broader Group, we need to be their electricity supplier at the time the payment is made (this can be up to 31 March 18). Customers applying under the Broader Group and who change supplier before payment is made will need to re-apply to their new provider. Applications can't be transferred between suppliers.

For those moving home and qualifying under the Core Group, as long as we supplied the electricity on 9 July 17, we'll still make the payment. If qualifying under the Broader Group and moving home before payment is made, the application will be closed and customers will need to re-apply at their new address.

Hope this is of interest fredandwilma.

Malc