Yodel - shockingly bad - email address anyone?

Mike_s wrote: »

Can the Forum moderators PLEASE get a message to Martin? There needs to be a National campaign about ALL the "delivery services" (i.e. NO deliveries, No Service at all). I previously had no luck getting deliveries from DHL or City Link and Now YODEL are similalry failing.
As customers who have paid for a delivery WHY are we asked to COllect our items?
I have had three packages due and failed deliveries in the last month all via YODEL. One Amazon market seller business who is refusing to deal with the issue, one from Lego and 2 direct Amazon sales. yes that doesn't add up, one of these is a returns collection to Amazon.
Yodel's website arranged the collection automatically but then I get an email from the company saying they wont collect till 2 days later than thier OWN SYSTEM booked it.
I did raise my issues with Amazon and they have sent the other item out by Royal mail. I'm still down by two purchases and one return. A Yodel driver even bullied my son (14) into signing for an item I had told the company to return to sender after they had failed to deliver within the promised 5 days. The company (YDOEL) have not replied to any contact I have made to them about this.

I am actively asking each online retailer BEFORE purchase who they post with and will now only buy an item if they will use the Royal Mail. YODEL do not deliver.

gwapenut wrote: »

So are you forgetting something I'm afraid ... all companies, good and bad, do have, as you say, at least a minority of unhappy customers who complain.

The difference between yodel and a good company is that good companies do not either encourage, or pressurise (jury's out on this one) their drivers to fabricate fictitious delivery records.

This is not purely a matter of statistics - yodel's management style is resulting in some delivery driversat least feeling the need to lie about the work they've preformed that day.

gwapenut wrote: »

I can only speak in previous comments of the lies I have been told by Yodel, but in this case I was responding about your reply to Mike_S who had stated 'There needs to be a National campaign about ALL the "delivery services"'.

I deliberately didn't use the phrase "good *delivery* company". If this is, as you imply, industry standard, then Mike_S isn't "forgetting something", he's absolutely correct in stating that there needs to be a national campaign against ALL delivery services.

Despite deliberately not using the phrase 'good delivery company', I later confused matters - I agree in hindsight it was badly worded in terms of using "drivers" as an example, but the analogy runs to all kinds of staff.

gwapenut wrote: »

You're right, we should abolish all trading standards / office of fair trading activity and let all companies get away with everything. Because otherwise, companies like GroupOn wouldn't be able to advertise really cheap prices. Never mind the fact that not all price drops are realistic or all vouchers available, so long as customers get to buy not-as-advertised services at rock bottom prices, that's all that matters.