MSE News: Anglian Water SoLow customer? It's axing the tariff meaning bill hikes

well I am really pee'd off because it will mean I an paying nearly 30% more in the next year (and as they steadily increase it to phase it out, heaven knows how much more with each succeeding year). With water charges allegedly coming down to have to face a nigh on 30% increase is bang out of order.

I only use 19 cubic metres of water per year so will be badly penalised for that under this new charging regime.

If any other utility company suddenly decided to charge you so much more on a tariff then you would switch to another provider PDQ but with water you have absolutely no choice, can't move and have to just let them charge you what the heck they want. I'm seething. :mad:

Frankly I could never understand the logic behind the SoLow tariff.

To make sure all of our customers pay fair charges based on the actual costs to provide them the water and sewerage services they use, we are making some changes. This includes phasing out the SoLow tariff.

The lower charges for SoLow favours households with only 1 or 2 occupants, not necessarily households that are most water efficient. As more and more households become metered and manage their water consumption, the lower charges for smaller households cannot be justified.

Given the funding arrangements for water companies, it simply meant that any 'subsidy' SoLow customers enjoyed, was paid for by other customers.

Am I allowed to list my petition on 38 degrees here? Apparently not. Go to the 38 degrees site and search for fair-utility-bills

Ken68 wrote: »

It was an incentive , Cardew, to reduce water usage in an area that has the least rain in the whole country.
The recent demand from OFWAT to reduce charges hasn't helped.


http://www.bbc.co.uk/news/business-30444592

I too am on this tariff and will see a massive increase.. Surely they should give customers a CHOICE. Why not increase the price of water (per cubic litre or whatever) to remove the subsidy and they give customers the option to stay or move to standard. Many Electricity/Gas companies do a no-standing charge tariff why not water??

It's time to complain. However when I asked AW for their complaints procedure I was told that they won't supply me with that information as a complaint of this nature would not be entertained at all because it is about policy and not service! :mad:

How arrogant can you get!!

So I have sent in a compaint here because I really don't see how they can get away with forcing such huge increases on people. The more who complain, the more it may get noticed (well I can live in hope )